TalkTech With Rob Scott

MSPs don’t grow by selling more—they grow by becoming better. Ken “KP” Patterson breaks down why community-led enablement is the real driver behind scalable MSP success.

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Brian Byrne, founder of Mesh, joins Rob Scott to share his journey from starting a company to successfully exiting to Bitdefender.

Brian breaks down what it really takes to build an MSP-focused SaaS product, scale it in a competitive market, and navigate the realities of selling your business. From early challenges and growth decisions to the emotional and strategic side of an exit, this conversation offers a candid look a...

Juan Fernandez shares how AI and evolving MSP models are reshaping the future of managed services. He explains why new entrants, changing value equations, and business-focused tools are driving the next wave of growth.

Key Insights:

• MSPs are shifting from monitoring and maintenance to business operations as a service
  
  
• AI is redefining value by enabling better decision-making and operational effici...

Justin Reinmuth joins Rob Scott to discuss the growing cybersecurity and insurance risks facing MSPs. He explains why contract coordination, cyber liability coverage, and incident response strategy are becoming essential for modern managed service providers.

Key Insights:

• MSPs face increasing exposure from ransomware, business email compromise, and cyber liability claims
• Cyber insurance carriers are tighte...

Stetson Tenney joins Rob Scott to discuss the agentic AI transformation for MSPs and the shift from Managed Service Provider to Managed Intelligence Provider (MIT).

He shares the playbook Miply uses to help MSPs deploy digital workers, monetize AI, and protect margin as seat-based billing erodes.

Key Insights:

MSPs must evolve from managing workstations and users to deploying and managing digital workers...

Don Viar joins Monjur to unpack his record-setting MSP exit, the emotional realities of selling, and why AI uncertainty is accelerating strategic decisions across the industry. He explains how maturity, structure, and long-term relationships—not just EBITDA—determine valuation in today’s private equity market.

Key Insights:

Why “Can you outrun the deal?” became the financial framework behind his exit decision amid...

Tatum Treadwell from Channel Program joins Monjur live at IT Nation to share how scaling from 50 to nearly 400 MSP partners in one year is reshaping the modern channel.

She explains how data discipline, AI-driven benchmarking, and startup execution are redefining growth for MSPs heading into 2026.

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In this episode recorded at IT Nation, Reed Goddard of Evergreen shares how his firm acquires and scales MSPs without integration—and why that model is resonating in today’s seller’s market. He breaks down valuations, AI’s impact on margins, and what founders should consider before selling their MSP.

Key Insights:

Evergreen operates as a decentralized holding company, preserving brand, culture, and leadership whil...

In this episode, Nick Ford, US Sales Manager at Sherweb, shares practical lessons on scaling an MSP sales team and evolving from individual contributor to effective leader. He also outlines what MSPs must prepare for in 2026, from consolidation trends to AI monetization and Microsoft ecosystem changes.

Key Insights:

Why sales leaders must abandon the “hero closer” mindset and build a culture of accountability and ...

In this episode, GlassHive founder Giovanni Sanguily shares his journey from growing up in Compton to building a global MSP sales and marketing platform used by over 25,000 providers across 90 countries.

He also explains how AI, automation, and better marketing systems are reshaping how MSPs grow in the modern channel.
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In this episode, Bobby Jacobs from Thread joins Rob Scott to discuss how AI is transforming the MSP service desk and why “death to the ticket” is becoming a reality.

He shares how MSPs can eliminate manual work through automation, embed AI directly into workflows, and improve both technician and end-user experiences—along with what’s next for AI-driven service delivery, including voice and omni-channel support.
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In this episode, Jeremy Young of Huntress joins Rob Scott at IT Nation to discuss how cybersecurity is evolving for MSPs and why Microsoft 365 has become one of the most targeted environments for attackers.

He also shares insights from Huntress’ rapid growth and explains how community, culture, and threat intelligence shape the company’s approach to protecting MSPs and their clients.
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This episode breaks down how passwordless authentication is transforming identity security for MSPs and SaaS environments.

Danny Obaseki of Kzero explains why biometrics are replacing passwords and how MSPs can reduce risk in an AI-driven threat landscape.
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"The MSP industry is entering the AI era."

In this episode of Talk Tech with Rob Scott, Gray Knowlton, EVP of R&D at Kaseya, shares how AI is reshaping managed services—from engineering to automation to leadership. 

Hear how Kaseya is: 
💡 Building AI-driven innovation safely and efficiently 
🤖 Designing “agentic” workforces where AI does the work and people lead 
🚀 Preparing MSPs for t...