The Helping Hands Way: People, Lean, Strategy
New podcast weblog
Episodes
In the Season 1 finale, Doug Rawson joins the Helping Hands, Orillia Management Team to reflect on the biggest lessons from the past year. Together, they discuss the strategies that delivered the greatest impact, the mistakes that led to valuable learning, and the advice they'd give to nonprofit leaders starting today.
The conversation explores why progress beats perfection, how transparency builds credibility, and what it takes to...
In this episode Doug and Kristin walk through Helping Hands Orillia’s journey to accreditation, focusing on practical changes that improved compliance and quality. They share how digitizing everyday tools (like vehicle circle checks), co-designing SOPs with staff, and aligning people and processes reduced risk and made standards part of daily work.
Listeners will learn about the change management challenges, real benefits of ...
Doug Rawson and Kristen Corbiere sit down with Chris Peacock from the Sharing Place Food Center to explore how strategic partnerships can extend capacity, reduce duplication, and better serve vulnerable community members.
The episode offers practical guidance on aligning partnerships with strategy, defining roles and MOUs, improving communication, measuring success (both quantitative and qualitative), and knowing when to pivot or s...
In this episode, Doug Rawson sits down with the Helping Hands, Orillia Management Team to discuss how small nonprofits can develop leadership without relying on formal promotions or complex structures. The conversation explores how stretch assignments, coaching, and shared ownership help staff build confidence, grow their skills, and contribute at a higher level.
Learn how Helping Hands, Orillia shifted from viewing leadership as a...
In this episode of The Helping Hands Way, nonprofit leaders Doug, Kristen, and Katrina discuss the real challenges behind implementing change: failed pilots, staff hesitation, and the work of building trust. They share concrete examples, moving from manual bookkeeping to AI tools like DEXT and ApprovalMax, developing SOPs, and using micro-pilots to show what worked, what stalled, and how pauses and consistent messaging helped drive...
In this episode, Doug Rawson, Kristen Corbiere and Katrina Rehling explore how nonprofits can measure what matters without getting lost in endless reports and dashboards. They discuss the shift from tracking activity to supporting decision-making, focusing on a meaningful set of indicators tied to quality, people, and financial sustainability.
The conversation highlights how simplifying performance measurement improved board discus...
In this episode, Doug Rawson, Kristen Corbiere, and frontline Personal Support Worker Candice explore how client-centered service design can create a more seamless experience for individuals navigating health and community care. Together, they discuss common barriers such as fragmented communication, accessibility challenges, and unclear referral pathways, while highlighting opportunities to strengthen collaboration across service ...
A practical conversation with board chair Joe Fecht on making nonprofit strategic plans work. Learn how clear board-staff roles, a living board authority chart, timely metrics, and a focus on culture and recruitment help move strategy into operational reality. Includes a playbook drop: a downloadable board authority chart template.
In this episode Doug Rawson interviews Alex, Director of People and Culture at Helping Hands Orillia, about transforming a high-turnover nonprofit into a people-powered organization. They discuss listening to staff, implementing living wages, predictable schedules, clearer roles, and a coaching-first approach to rebuild trust and engagement.
Results include significantly reduced voluntary turnover and improved staff satisfaction; l...
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