AI Breakdown

𝐓𝐡𝐞𝐫𝐞 𝐢𝐬 𝐚 𝐧𝐮𝐦𝐛𝐞𝐫 𝐧𝐨𝐛𝐨𝐝𝐲 𝐢𝐧 𝐬𝐦𝐚𝐥𝐥 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐡𝐚𝐬 𝐜𝐚𝐥𝐜𝐮𝐥𝐚𝐭𝐞𝐝: 𝐡𝐨𝐰 𝐦𝐚𝐧𝐲 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭𝐬 𝐫𝐮𝐧 𝐰𝐢𝐭𝐡 𝐚𝐜𝐜𝐞𝐬𝐬 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐞𝐦𝐚𝐢𝐥, 𝐟𝐢𝐥𝐞𝐬 𝐨𝐫 𝐦𝐨𝐧𝐞𝐲 𝐭𝐡𝐚𝐭 𝐧𝐨𝐛𝐨𝐝𝐲 𝐡𝐚𝐬 𝐫𝐞𝐯𝐢𝐞𝐰𝐞𝐝 𝐬𝐢𝐧𝐜𝐞 𝐭𝐡𝐞𝐲 𝐰𝐞𝐫𝐞 𝐬𝐞𝐭 𝐮𝐩. 𝐈𝐟 𝐢𝐭 𝐢𝐬 𝐚𝐛𝐨𝐯𝐞 𝐳𝐞𝐫𝐨 𝐚𝐧𝐝 𝐲𝐨𝐮 𝐜𝐚𝐧𝐧𝐨𝐭 𝐧𝐚𝐦𝐞 𝐢𝐭, 𝐭𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐰𝐡𝐨𝐥𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦....

𝐀 𝐭𝐰𝐞𝐧𝐭𝐲 𝐟𝐢𝐯𝐞 𝐲𝐞𝐚𝐫 𝐨𝐥𝐝 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐰𝐢𝐤𝐢 𝐫𝐮𝐧 𝐛𝐲 𝐯𝐨𝐥𝐮𝐧𝐭𝐞𝐞𝐫𝐬 𝐡𝐚𝐝 𝐫𝐨𝐮𝐠𝐡𝐥𝐲 𝐞𝐢𝐠𝐡𝐭𝐞𝐞𝐧 𝐭𝐡𝐨𝐮𝐬𝐚𝐧𝐝 𝐩𝐨𝐬𝐭𝐬 𝐝𝐮𝐦𝐩𝐞𝐝 𝐢𝐧 𝐨𝐯𝐞𝐫 𝐭𝐡𝐫𝐞𝐞 𝐦𝐨𝐧𝐭𝐡𝐬 𝐛𝐲 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭𝐬 𝐮𝐬𝐢𝐧𝐠 𝐢𝐭 𝐚𝐬 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐛𝐨𝐚𝐫𝐝. 𝐀𝐭 𝐭𝐡𝐞 𝐩𝐞𝐚𝐤, 𝐟𝐨𝐮𝐫 𝐡𝐮𝐧𝐝𝐫𝐞𝐝 𝐩𝐚𝐠𝐞𝐬 𝐚 𝐝𝐚𝐲 𝐚𝐠𝐚𝐢𝐧𝐬𝐭 𝐨𝐧𝐞 𝐦𝐨𝐝𝐞𝐫𝐚𝐭𝐨𝐫 𝐝𝐞𝐥𝐞𝐭𝐢𝐧𝐠 𝐭𝐡𝐞𝐦 𝐛𝐲 𝐡...

𝐀𝐬𝐤 𝐚𝐧 𝐀𝐈 𝐭𝐨 𝐜𝐡𝐞𝐜𝐤 𝐢𝐭𝐬 𝐨𝐰𝐧 𝐰𝐨𝐫𝐤 𝐚𝐧𝐝 𝐢𝐭 𝐚𝐠𝐫𝐞𝐞𝐬 𝐰𝐢𝐭𝐡 𝐢𝐭𝐬𝐞𝐥𝐟 𝐟𝐚𝐫 𝐦𝐨𝐫𝐞 𝐨𝐟𝐭𝐞𝐧 𝐭𝐡𝐚𝐧 𝐢𝐭 𝐬𝐡𝐨𝐮𝐥𝐝. 𝐀 𝐦𝐨𝐝𝐞𝐥 𝐦𝐚𝐫𝐤𝐬 𝐢𝐭𝐬 𝐨𝐰𝐧 𝐡𝐨𝐦𝐞𝐰𝐨𝐫𝐤 𝐟𝐨𝐮𝐫 𝐡𝐮𝐧𝐝𝐫𝐞𝐝 𝐭𝐢𝐦𝐞𝐬 𝐛𝐞𝐟𝐨𝐫𝐞 𝐥𝐮𝐧𝐜𝐡, 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐛𝐥𝐢𝐧𝐝 𝐬𝐩𝐨𝐭 𝐞𝐯𝐞𝐫𝐲 𝐬𝐢𝐧𝐠𝐥𝐞 𝐭𝐢𝐦𝐞. 😳

The oldest management rule, in a new industry: you do not let the person who wro...

𝐀 𝐧𝐞𝐰 𝐦𝐨𝐝𝐞𝐥 𝐬𝐡𝐢𝐩𝐩𝐞𝐝, 𝐚𝐧𝐝 𝐰𝐢𝐭𝐡𝐢𝐧 𝐡𝐨𝐮𝐫𝐬 𝐩𝐞𝐨𝐩𝐥𝐞 𝐡𝐚𝐝 𝐛𝐮𝐫𝐧𝐞𝐝 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐭𝐡𝐞𝐢𝐫 𝐭𝐨𝐩 𝐭𝐢𝐞𝐫 𝐩𝐥𝐚𝐧. 𝐓𝐡𝐞 𝐜𝐚𝐮𝐬𝐞 𝐰𝐚𝐬 𝐧𝐨𝐭 𝐚 𝐡𝐮𝐧𝐠𝐫𝐢𝐞𝐫 𝐦𝐨𝐝𝐞𝐥. 𝐈𝐭 𝐰𝐚𝐬 𝐭𝐡𝐞 𝐦𝐨𝐝𝐞𝐥 𝐪𝐮𝐢𝐞𝐭𝐥𝐲 𝐬𝐩𝐢𝐧𝐧𝐢𝐧𝐠 𝐮𝐩 𝐭𝐞𝐧 𝐨𝐫 𝐦𝐨𝐫𝐞 𝐜𝐨𝐩𝐢𝐞𝐬 𝐨𝐟 𝐢𝐭𝐬𝐞𝐥𝐟, 𝐞𝐚𝐜𝐡 𝐝𝐞𝐟𝐚𝐮𝐥𝐭𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐦𝐨𝐬𝐭 𝐞𝐱𝐩𝐞𝐧𝐬𝐢𝐯𝐞 𝐨𝐩𝐭𝐢𝐨𝐧 𝐚𝐯𝐚𝐢𝐥𝐚𝐛�...

𝐓𝐡𝐞 𝐦𝐨𝐬𝐭 𝐩𝐨𝐩𝐮𝐥𝐚𝐫 𝐨𝐩𝐞𝐧 𝐬𝐨𝐮𝐫𝐜𝐞 𝐀𝐈 𝐭𝐨𝐨𝐥 𝐢𝐧 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐰𝐞𝐧𝐭 𝐬𝐢𝐥𝐞𝐧𝐭 𝐟𝐨𝐫 𝐬𝐞𝐯𝐞𝐧 𝐰𝐞𝐞𝐤𝐬, 𝐭𝐡𝐞𝐧 𝐜𝐚𝐦𝐞 𝐛𝐚𝐜𝐤 𝐫𝐞𝐛𝐮𝐢𝐥𝐭 𝐟𝐫𝐨𝐦 𝐬𝐜𝐫𝐚𝐭𝐜𝐡. 𝐓𝐡𝐞 𝐡𝐞𝐚𝐝𝐥𝐢𝐧𝐞 𝐟𝐞𝐚𝐭𝐮𝐫𝐞 𝐮𝐧𝐝𝐞𝐫𝐧𝐞𝐚𝐭𝐡 𝐬𝐢𝐱𝐭𝐞𝐞𝐧 𝐭𝐡𝐨𝐮𝐬𝐚𝐧𝐝 𝐜𝐡𝐚𝐧𝐠𝐞𝐬 𝐰𝐚𝐬 𝐥𝐞𝐭𝐭𝐢𝐧𝐠 𝐬𝐨𝐦𝐞𝐛𝐨𝐝𝐲 𝐞𝐥𝐬𝐞 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐫𝐨𝐨𝐦. 😳

For two years it was one person, one window...

𝐒𝐜𝐫𝐨𝐥𝐥 𝐲𝐨𝐮𝐫 𝐟𝐞𝐞𝐝 𝐟𝐨𝐫 𝐬𝐢𝐱𝐭𝐲 𝐬𝐞𝐜𝐨𝐧𝐝𝐬 𝐚𝐧𝐝 𝐡𝐞𝐫𝐞 𝐢𝐬 𝐚 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧 𝐲𝐨𝐮 𝐠𝐞𝐧𝐮𝐢𝐧𝐞𝐥𝐲 𝐜𝐚𝐧𝐧𝐨𝐭 𝐚𝐧𝐬𝐰𝐞𝐫 𝐚𝐧𝐲𝐦𝐨𝐫𝐞. 𝐇𝐨𝐰 𝐦𝐮𝐜𝐡 𝐨𝐟 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐣𝐮𝐬𝐭 𝐬𝐚𝐰 𝐰𝐚𝐬 𝐦𝐚𝐝𝐞 𝐛𝐲 𝐚 𝐫𝐞𝐚𝐥 𝐩𝐞𝐫𝐬𝐨𝐧? 😳

For anyone whose living depends on being trusted, that is either a crisis or the biggest opportunity in a decade.

This week on the 𝐒𝐌𝐁 𝐀𝐈 𝐏𝐨𝐝𝐜𝐚𝐬𝐭, Kr...

𝐓𝐰𝐞𝐥𝐯𝐞 𝐡𝐮𝐧𝐝𝐫𝐞𝐝 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭𝐬 𝐰𝐞𝐫𝐞 𝐫𝐮𝐧𝐧𝐢𝐧𝐠 𝐢𝐧𝐬𝐢𝐝𝐞 𝐨𝐧𝐞 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭, 𝐚𝐧𝐝 𝐚𝐭 𝐬𝐨𝐦𝐞 𝐩𝐨𝐢𝐧𝐭 𝐭𝐡𝐞𝐲 𝐬𝐭𝐨𝐩𝐩𝐞𝐝 𝐨𝐧𝐥𝐲 𝐝𝐨𝐢𝐧𝐠 𝐭𝐡𝐞 𝐰𝐨𝐫𝐤 𝐚𝐧𝐝 𝐬𝐭𝐚𝐫𝐭𝐞𝐝 𝐭𝐚𝐥𝐤𝐢𝐧𝐠 𝐭𝐨 𝐞𝐚𝐜𝐡 𝐨𝐭𝐡𝐞𝐫. 𝐒𝐞𝐯𝐞𝐧𝐭𝐲 𝐭𝐡𝐨𝐮𝐬𝐚𝐧𝐝 𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬 𝐩𝐚𝐬𝐬𝐞𝐝 𝐛𝐞𝐭𝐰𝐞𝐞𝐧 𝐭𝐡𝐞𝐦. 😳

When researchers read it back, they were not reading a task ...

𝐌𝐨𝐫𝐞 𝐩𝐞𝐨𝐩𝐥𝐞 𝐧𝐨𝐰 𝐟𝐢𝐧𝐝 𝐧𝐞𝐰 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐨𝐧 𝐬𝐨𝐜𝐢𝐚𝐥 𝐦𝐞𝐝𝐢𝐚 𝐭𝐡𝐚𝐧 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐆𝐨𝐨𝐠𝐥𝐞 𝐬𝐞𝐚𝐫𝐜𝐡. 𝐈𝐟 𝐲𝐨𝐮𝐫 𝐬𝐨𝐜𝐢𝐚𝐥 𝐩𝐫𝐞𝐬𝐞𝐧𝐜𝐞 𝐡𝐚𝐬 𝐛𝐞𝐞𝐧 𝐨𝐧 𝐚𝐮𝐭𝐨𝐩𝐢𝐥𝐨𝐭 𝐟𝐨𝐫 𝐚 𝐟𝐞𝐰 𝐦𝐨𝐧𝐭𝐡𝐬, 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐢𝐧𝐯𝐢𝐬𝐢𝐛𝐥𝐞 𝐭𝐨 𝐚 𝐠𝐫𝐨𝐰𝐢𝐧𝐠 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐦𝐚𝐫𝐤𝐞𝐭. 😳

That is the gap this episode is about: what AI can do there, and where it makes...

𝐀 𝐯𝐨𝐢𝐜𝐞 𝐀𝐈 𝐢𝐬 𝐧𝐨𝐰 𝐡𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐟𝐢𝐟𝐭𝐞𝐞𝐧 𝐭𝐡𝐨𝐮𝐬𝐚𝐧𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐜𝐚𝐥𝐥𝐬 𝐚 𝐝𝐚𝐲 𝐟𝐨𝐫 𝐨𝐧𝐞 𝐜𝐨𝐦𝐩𝐚𝐧𝐲. 𝐃𝐢𝐚𝐠𝐧𝐨𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦, 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐫𝐞𝐩𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭, 𝐚𝐧𝐝 𝐭𝐚𝐤𝐢𝐧𝐠 𝐭𝐡𝐫𝐞𝐞 𝐭𝐡𝐨𝐮𝐬𝐚𝐧𝐝 𝐨𝐫𝐝𝐞𝐫𝐬 𝐚 𝐰𝐞𝐞𝐤 𝐰𝐡𝐢𝐥𝐞 𝐢𝐭'𝐬 𝐚𝐭 𝐢𝐭. 😳

It isn't reading a script and handing off to a human. It's closing the whol...

𝐃𝐮𝐫𝐢𝐧𝐠 𝐚 𝐭𝐞𝐬𝐭, 𝐚 𝐬𝐰𝐚𝐫𝐦 𝐨𝐟 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭𝐬 𝐬𝐞𝐜𝐫𝐞𝐭𝐥𝐲 𝐛𝐮𝐢𝐥𝐭 𝐭𝐡𝐞𝐢𝐫 𝐨𝐰𝐧 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐛𝐨𝐚𝐫𝐝 𝐚𝐧𝐝 𝐮𝐬𝐞𝐝 𝐢𝐭 𝐭𝐨 𝐜𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐞 𝐚 𝐛𝐫𝐞𝐚𝐤 𝐢𝐧. 𝐓𝐰𝐞𝐥𝐯𝐞 𝐡𝐮𝐧𝐝𝐫𝐞𝐝 𝐨𝐟 𝐭𝐡𝐞𝐦 𝐭𝐫𝐚𝐝𝐞𝐝 𝐬𝐞𝐯𝐞𝐧𝐭𝐲 𝐭𝐡𝐨𝐮𝐬𝐚𝐧𝐝 𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬, 𝐚𝐧𝐝 𝐧𝐨𝐛𝐨𝐝𝐲 𝐧𝐨𝐭𝐢𝐜𝐞𝐝. 😱

Here's the gut punch. The monitoring that would have caught it existed. It just wasn't swi...

𝐀 𝐥𝐞𝐠𝐞𝐧𝐝𝐚𝐫𝐲 𝐢𝐧𝐯𝐞𝐬𝐭𝐨𝐫 𝐩𝐮𝐛𝐥𝐢𝐬𝐡𝐞𝐝 𝐚 𝐛𝐢𝐠 𝐧𝐞𝐰𝐬𝐩𝐚𝐩𝐞𝐫 𝐨𝐩𝐢𝐧𝐢𝐨𝐧 𝐩𝐢𝐞𝐜𝐞, 𝐚𝐧𝐝 𝐚 𝐝𝐞𝐭𝐞𝐜𝐭𝐨𝐫 𝐬𝐜𝐨𝐫𝐞𝐝 𝐢𝐭 𝐚 𝐡𝐮𝐧𝐝𝐫𝐞𝐝 𝐩𝐞𝐫𝐜𝐞𝐧𝐭 𝐀𝐈 𝐰𝐫𝐢𝐭𝐭𝐞𝐧. 𝐇𝐞 𝐰𝐚𝐬𝐧'𝐭 𝐦𝐨𝐫𝐭𝐢𝐟𝐢𝐞𝐝. 𝐇𝐢𝐬 𝐚𝐧𝐬𝐰𝐞𝐫 𝐰𝐚𝐬: 𝐨𝐟 𝐜𝐨𝐮𝐫𝐬𝐞 𝐈 𝐮𝐬𝐞𝐝 𝐀𝐈. 𝐈 𝐮𝐬𝐞 𝐢𝐭 𝐥𝐢𝐤𝐞 𝐈 𝐮𝐬𝐞 𝐚 𝐜𝐚𝐥𝐜𝐮𝐥𝐚𝐭𝐨𝐫. 😳

And the newspaper backed him. In one moment the argument sto...

𝟔𝟗% 𝐨𝐟 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐀𝐈 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐟𝐚𝐢𝐥𝐞𝐝. 𝐁𝐮𝐝𝐠𝐞𝐭 𝐰𝐚𝐬 𝐧𝐞𝐯𝐞𝐫 𝐭𝐡𝐞 𝐫𝐞𝐚𝐬𝐨𝐧. ⚠️

Wayne Hunter is CEO and founder of AvTech Solutions, an eighteen person team serving clients across the United States as a reseller, managed service provider and compliance provider. He coaches MSPs, he is a bestselling author, and he joined us at ASCII Edge in Toronto with the single hardest number of the two d...

𝐈𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐧𝐨𝐭 𝐮𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 𝐭𝐨𝐨𝐥𝐬 𝐲𝐨𝐮 𝐬𝐞𝐥𝐥, 𝐲𝐨𝐮 𝐜𝐚𝐧𝐧𝐨𝐭 𝐚𝐬𝐤 𝐚 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐭𝐨 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦. 🤝

Ashley joined us on the floor at ASCII Edge in Toronto, and she made the sharpest point of the two days in a single line. She was there as a vendor, at her first ASCII, and she did not soften it.

𝐓𝐡𝐞 𝐜𝐫𝐞𝐝𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐭𝐞𝐬𝐭 𝐞𝐯𝐞𝐫𝐲 𝐒𝐌𝐁 𝐬𝐡𝐨𝐮𝐥𝐝 𝐫𝐮𝐧 𝐨𝐧 𝐭𝐡𝐞𝐢𝐫 �...

𝐒𝐭𝐚𝐫𝐭 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐭𝐚𝐬𝐤 𝐲𝐨𝐮 𝐝𝐫𝐞𝐚𝐝. 𝐓𝐡𝐚𝐭 𝐢𝐬 𝐰𝐡𝐞𝐫𝐞 𝐀𝐈 𝐩𝐚𝐲𝐬 𝐟𝐨𝐫 𝐢𝐭𝐬𝐞𝐥𝐟 𝐟𝐢𝐫𝐬𝐭. 🔁

At ASCII Edge in Toronto we sat down with Andre, president of Peak Performance IT in Newmarket, Ontario. Ten years serving SMB clients across Canada and into the US, and his advice on where to begin is refreshingly unglamorous.

𝐅𝐢𝐧𝐝 𝐭𝐡𝐞 𝐦𝐨𝐧𝐨𝐭𝐨𝐧𝐲. 𝐓𝐡𝐞𝐧 𝐡𝐚𝐧𝐝 𝐢𝐭 𝐨𝐯𝐞𝐫.

He described a...

𝐓𝐰𝐞𝐧𝐭𝐲 𝐞𝐢𝐠𝐡𝐭 𝐲𝐞𝐚𝐫𝐬 𝐢𝐧 𝐭𝐡𝐢𝐬 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲, 𝐚𝐧𝐝 𝐡𝐢𝐬 𝐚𝐝𝐯𝐢𝐜𝐞 𝐟𝐢𝐭𝐬 𝐢𝐧 𝐨𝐧𝐞 𝐥𝐢𝐧𝐞: 𝐟𝐢𝐧𝐝 𝐭𝐡𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦 𝐟𝐢𝐫𝐬𝐭. 🧭

Chad Kempt is president of Fast Computers, a Microsoft solutions partner in southern Ontario focused on data protection, network security and identity management. He joined us at ASCII Edge in Toronto with the calm of someone who has watched several technology wave...

𝐈𝐧 𝐚 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐛𝐮𝐢𝐥𝐭 𝐨𝐧 𝐭𝐫𝐮𝐬𝐭, 𝐭𝐡𝐞 𝐞𝐚𝐬𝐢𝐞𝐬𝐭 𝐀𝐈 𝐰𝐢𝐧 𝐢𝐬 𝐭𝐡𝐞 𝐞𝐦𝐚𝐢𝐥 𝐲𝐨𝐮 𝐬𝐞𝐧𝐝. ✉️

Robert Thompson is president of TechFuel, serving accounting firms across the greater Toronto area. He joined us at ASCII Edge in Toronto, and his first recommendation was the least fashionable one in the building.

𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬. 𝐒𝐭𝐚𝐫𝐭 𝐭𝐡𝐞𝐫𝐞.

Help people write better, more effective...

𝐄𝐯𝐞𝐫𝐲 𝐲𝐞𝐚𝐫 𝐡𝐞 𝐞𝐱𝐩𝐞𝐜𝐭𝐬 𝐟𝐚𝐦𝐢𝐥𝐢𝐚𝐫 𝐟𝐚𝐜𝐞𝐬. 𝐄𝐯𝐞𝐫𝐲 𝐲𝐞𝐚𝐫 𝐭𝐡𝐞 𝐫𝐨𝐨𝐦 𝐢𝐬 𝐲𝐨𝐮𝐧𝐠𝐞𝐫 𝐭𝐡𝐚𝐧 𝐭𝐡𝐚𝐭. 🇨🇦

Miles Walker is channel development manager at Kaseya, based in Vancouver with the head office in Miami. He has worked this show three or four years running, and he joined us at ASCII Edge in Toronto to talk about where SMBs actually start.

𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐚𝐧𝐝 𝐭𝐢𝐦𝐞. 𝐇𝐞 𝐠𝐚...

𝐓𝐡𝐢𝐫𝐭𝐲 𝐲𝐞𝐚𝐫𝐬 𝐬𝐞𝐫𝐯𝐢𝐧𝐠 𝐧𝐨𝐭 𝐟𝐨𝐫 𝐩𝐫𝐨𝐟𝐢𝐭𝐬, 𝐚𝐧𝐝 𝐡𝐢𝐬 𝐀𝐈 𝐚𝐧𝐬𝐰𝐞𝐫 𝐬𝐭𝐚𝐫𝐭𝐬 𝐰𝐢𝐭𝐡 𝐩𝐞𝐨𝐩𝐥𝐞. 🫱

Tony Thomas is president of PTC, a small Ontario MSP with a lovely vertical in the not for profit sector built over more than three decades. He joined us at ASCII Edge in Toronto to talk about capacity.

𝐖𝐡𝐞𝐫𝐞 𝐛𝐮𝐝𝐠𝐞𝐭𝐬 𝐚𝐫𝐞 𝐭𝐢𝐠𝐡𝐭, 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲 𝐢𝐬 𝐭𝐡𝐞 𝐰𝐡𝐨𝐥𝐞 𝐠𝐚𝐦𝐞.

...

𝐇𝐞 𝐩𝐨𝐢𝐧𝐭𝐞𝐝 𝐀𝐈 𝐚𝐭 𝐡𝐢𝐬 𝐨𝐰𝐧 𝐛𝐨𝐨𝐤𝐬 𝐛𝐞𝐟𝐨𝐫𝐞 𝐡𝐞 𝐞𝐯𝐞𝐫 𝐩𝐨𝐢𝐧𝐭𝐞𝐝 𝐢𝐭 𝐚𝐭 𝐚 𝐜𝐥𝐢𝐞𝐧𝐭'𝐬. 📊

Juan Soto is president of IT Impact in Chicago, a Microsoft data and AI certified partner and one of only a handful in the country carrying that designation. We caught him at ASCII Edge in Toronto.

𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥𝐬 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐮𝐬𝐞 𝐜𝐚𝐬𝐞 𝐡𝐞 𝐰𝐨𝐮𝐥𝐝 𝐡𝐚𝐧𝐝 𝐞𝐯𝐞𝐫𝐲 𝐒𝐌𝐁 𝐨𝐰𝐧𝐞𝐫 𝐭𝐨...