The Estate Agent Consultancy Podcast

A difficult property market doesn’t have to mean a difficult year for your estate agency.

In fact, a tougher market can be exactly where the best estate agents start to stand out.

In this episode, I look at what you should be focusing on when properties are taking longer to sell, buyers are more cautious and the market isn’t doing you any favours.

We cover why pricing becomes more important than ever, why you need to stop ...

September has a funny way of feeling like a fresh start in agency life.

The summer holidays are over, the kids are back at school, you and your team are feeling refreshed and your landlords are getting back into business mode too.

So if your marketing has gone a little quiet over the summer, now is the time to get moving again.

In this episode, I’m sharing 3 simple things you can do right now to generate more landlord conversat...

Most estate agents hope happy clients will recommend them.

The problem? That’s rarely how referrals actually happen.

In this video, I break down the exact referral system I used in estate agency to consistently generate recommendations without relying on luck. You’ll learn how to create memorable customer experiences, build referral opportunities into your process, and stay front of mind long after completion.

In this vide...

Alex Tan began her sales career making more than 100 cold calls a day before entering estate agency during the 2008 financial crisis.

Today, she is Group Sales Director at Andrews Property Group, helping lead sales across a network of 40 branches.

In this episode, Alex shares the experiences, lessons and mindset that helped her progress from junior negotiator to senior leadership.

We discuss:

• Why cold calling and a difficult proper...

Estate agency can get incredibly noisy. Social media, emails, meetings, new technology, AI, admin, marketing, training — there’s always something demanding your attention.

But if you stripped everything away, what are the one or two things you absolutely must do consistently to grow your business?

In this episode, I talk about identifying the non-negotiable activities that genuinely move your estate agency forward —...

There’s no shortage of estate agency advice online—but not all of it is good.

In this video, I share five pieces of advice I hear repeatedly that I believe are actually damaging estate agency businesses. From discounting your fees and claiming you’re available 24/7, to chasing more leads when your existing processes need fixing, I explain what I’d do instead after coaching some of the UK’s top-performin...

Everyone sees the successful agency owner travelling, growing a team, choosing their own hours and celebrating the wins.

What we don’t always see is how they started.

The late nights. The financial uncertainty. Working another job alongside the business. Doing every single role yourself. Saying no to things. Watching every penny. And, yes… having beans on toast for dinner.

In this episode, I’m talking about the real...

Are you constantly busy in your estate agency but still not making the money you want?

In this podcast, I break down the biggest mistake I see estate agents make—confusing activity with progress.

I’ll show you the simple framework I use to focus on the work that actually grows an estate agency, including:

✅ Why being busy isn’t the same as building a profitable business
 ✅ The estate agency sales funnel you s...

Google search is about to change forever.

AI is transforming the way people search online, and for estate agents, that means the strategies that worked for the last decade may no longer be enough.

In this video, I’m joined by SEO expert Ben Marley to unpack the biggest changes happening inside Google, how AI search is replacing traditional results, and what estate agents need to do to remain visible as search continues to evolv...

I work with estate agents across the UK every single day, and despite every business being different, I see the same mistakes repeated again and again.

In this podcast, I break down the biggest issues holding estate agencies back—from poor marketing and weak value propositions to leaking leads, inconsistent follow-up and systems that only exist inside the owner’s head.

Whether you’re an independent agent, self-emplo...

What do you do better than almost everyone else — without even really thinking about it?

Every great estate agent has an unfair advantage. Maybe you’re brilliant on social media. Maybe you can walk into a room and instantly connect with people. Perhaps you’re a natural networker, a great public speaker, ridiculously consistent, or simply prepared to outwork everyone around you.

The problem is, we often overlook our ...

How many different systems do you or  your team log into every day?

Your CRM. Property management software. Accounts. Referencing. Maintenance. Compliance. E-signatures. Reporting. Marketing…

One by one, they might seem like sensible investments but all those small costs quickly add up and so does the time it takes jumping between systems, duplicating information and trying to remember where everything lives.

In this episo...

I had to apologise to one of my team members this week.

Not because they’d done something wrong — but because I’d made our systems more complicated than they were ready for and expected them to understand things that had taken me years to learn.

When someone joins your estate agency, they’re effectively joining the game halfway through. You might have 10 or 20 years of experience behind you, while they’r...

In this episode, I sit down with Michelle Gallagher — a 25-year estate agency veteran and back-to-back winner of the UK’s Best Estate Agent award.

We break down what actually separates top-performing agents from everyone else — and it’s probably not what you think.

Inside this conversation:

• How Michelle built a dominant local brand in Lancaster & Morecambe
• The real reason most agents lose instructions (a...

When you first launch an estate agency, hard work is your biggest advantage.

You door knock. You leaflet. You make calls. You do whatever it takes to win instructions.

But if you’re still relying on those same tactics years later, you’ve got a leverage problem.

In this podcast, I explain The Leverage Ladder—the framework that helps estate agents stop trading time for instructions and start building assets that genera...

Most estate agents simply upload a property to Rightmove, post it on Facebook and hope the phone rings.

The best agents don’t.

In this podcast, I break down the property launch process I use to help estate agents generate more viewings, create urgency, build local authority and—most importantly—win more instructions from every single listing. 

Inside this video you’ll learn:

• Why most property launches f...

When half your team are on annual leave, does your agency suddenly feel harder to run? Are certain people impossible to cover? Does everyone know exactly what needs doing, or does the office descend into "Does anyone know whats happening with this?"

In today's podcast, we're looking at why annual leave, sickness and busy periods can expose the weaknesses that already exist in your systems, processes and customer journey. 

Becaus...

One of the biggest reasons people stop creating content isn’t a lack of confidence—it’s running out of ideas.

In this podcast, I share the simple framework I use to generate an endless stream of content ideas without staring at a blank page or wondering what to post next.

Whether you’re an estate agent, self-employed agent or business owner, this system will help you create content consistently, build your per...

In this episode, I sit down with Jack Flower for a one-year check-in on his estate agency journey.

When Jack first came on the podcast, he was grinding for every instruction — chasing leads, covering too large an area, and figuring out what actually worked.

Fast forward to today, and things have changed.

We break down:

• What’s driven real growth over the last 12 months
• How niching down transformed his business
• Why being au...