Episode Transcript
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Speaker 1 (00:00):
It's another jubile phone frame. Hello. Hi, this is Pedro
calling from Insurance. I was looking for Matt, yes them,
Hey Matt, how are you. I know I haven't dealt
with you yet, but I'm calling with some updates on
the car renewal program you recently started with us. Okay,
(00:21):
what is that? The recent car renewal program claim that
you started with us? Yeah, well, I was in a
I was in a car accident. I filed a car
accident claim. Yeah. Yes, Well, you know what, I don't
like that word at all, so I like to yeah,
it's a you know, it's a bad word. You'll find that.
I'm a pretty positive guy and I was looking at
(00:42):
the bright side of things, so I don't like to
call it that. I like to say, you've enlisted in
our car renewal program, so we're gonna spruce up some
of those parts of your car that are needing some
sprucing up. That's what it is. Okay, Well, I've got
some news for you either way based on that. So
I know you filed a claim with us, and guess
what what, I have some really good news and some
(01:06):
really really good news. I'll start with the really good
news first, you get to take ownership of everything. And
that's good because taking ownership is great. Take owners What
are you talking about taking ownership of everything? That the
accident wasn't my fault. Okay, well, due to some due
to some of the things in your policy, you're gonna
be responsible for your car sprucing up and the other
(01:28):
spruce up on the other driver's car. This is you're
telling me that I'm gonna have to pay for the
damages to my car and the damage to their cause
their fault. Right, Well, think about that, though, you're doing
something nice for someone else, and that always makes you
feel good. Look, I'm not choosing to do something nice this.
They hit me with their car. I'm the one who's
(01:49):
the victim here in the accident. I'm not gonna choose
not choosing to be nice to help spruce up their vehicle.
I was in the accident. It's their fault. They need
to pay for it, and you guys need to pay
for it. Okay, Insance. You know what I like about you,
Matt is you got some a lot of passion behind
your words. I like that. That's not that's not passion.
This is anger and frustration, and I can't believe it.
You would call me up and try to talk me
(02:11):
all nicely, like I mom helping people and I'm doing
the right thing, you know when when i'm I'm the
one who got hit. Well, where you hurt? No, I
wasn't hurt. Well, see, there you go. There's another positive.
You were hit and nobody was hurting, nobody on your
side or the other side. There were no injuries. Everybody's
feeling great, everybody's good. No, not everybody's great. Not everybody's good. Look, man,
(02:34):
I get the positivity, but this is not good. I'm
not paying money to spruce up somebody else's tar because
they hit me. Well, okay, Well, I can obviously tell
your upset. Is there anything I can do to get
you so that you're loving this experience working with us? No,
it sounds like you're liking it right now, and I
don't want you to be liking it. I want you
to love it. I just think I'm liking this. I'm
(02:58):
liking it. Well, yeah, my world, people around me around
the office call me positive Pedro. In my world, either
like it or you love it. So I can tell
that you're liking this right now, and I want you
to love it? What can I do? I don't like it.
I don't love it. I hate it? Oh go boy? Okay, no,
that's not the words we're going with here. Do you
like it? Or do you love it? And I can
(03:18):
tell you like it? Okay, fine, I get it. If
like means hate. I like you guys so much. I'm
gonna get on the phone with my lawyer and I'm
gonna shoe your and I also like you so much.
Then I'm gonna track you down and beat your sea.
What's happening? All right? Well, I gotta tell you I
like that, I don't love it. So I'm going to
(03:40):
ask you what again? What can I do to get
you to love this experience? You can go yourself, that's
what you can do. Do you love that? Yes? I do?
Because this is actually a prank phone call, and I'm
not I don't work for your insurance company at all.
What Yeah? What's up, Matt? This is actually Jewel from
The Jewel Show doing a phone prank on you and
your friend John set you up. Oh my god. He
(04:03):
said that you were in a car accident recently and
wanted me to mess with you. Oh my god. Well,
now that you've been phone pranked. I gotta ask you,
do you like it? Or do you love it? I
love it. I'm telling you wake up every morning with
jubil phone pranks.