Unlocking Vulnerability
Imagine how you’d feel if people, and businesses, listened, understood and supported you through the tough times. Join Helen Pettifer as she explores all aspects of vulnerability, shares personal experiences and discusses what individuals and organisations can do to better support vulnerable customers.
Episodes
October 20, 2022 • 39 mins
In this episode, Helen is joined by her WASP team members Ellice Whyte, Chris Brown and David Murphy.
DISCLAIMER: This episode covers the topic of suicide.
In this conversation Helen and the team introduce WASP - Workplace Awareness of Suicide Prevention. How and why it was started and what they are doing to increase the awareness of suicide within organisations.
To download the WASP policy - https://wasp-uk.org.uk/download/
To sign u...
DISCLAIMER: This episode covers the topic of suicide.
In this conversation Helen and the team introduce WASP - Workplace Awareness of Suicide Prevention. How and why it was started and what they are doing to increase the awareness of suicide within organisations.
To download the WASP policy - https://wasp-uk.org.uk/download/
To sign u...
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September 13, 2022 • 40 mins
In this episode, Helen is joined by Lucy Dennis, Project Manager at Cruse Bereavement.
In their conversation, Lucy and Helen talk about grief and loss, how it impacts people and how organisations can support both colleagues and customers experiencing grief.
For more information on grief connect with Lucy:
https://www.linkedin.com/in/lucy-dennis-75386b199/
Further resources on grief:
Lucy's blog for Cruse: - https://www.cruse.org.uk/abou...
In their conversation, Lucy and Helen talk about grief and loss, how it impacts people and how organisations can support both colleagues and customers experiencing grief.
For more information on grief connect with Lucy:
https://www.linkedin.com/in/lucy-dennis-75386b199/
Further resources on grief:
Lucy's blog for Cruse: - https://www.cruse.org.uk/abou...
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August 29, 2022 • 4 mins
In this episode, Helen shares a snippet from her recent Vulnerability Mentoring Programme as she talks about building a Vulnerability Army within organisations.
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenp...
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenp...
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August 15, 2022 • 34 mins
In this episode, Helen is joined by Chezzy Kennedy, Neurodiversity consultant, trainer, coach and mentor with Thrive Mental Health & Wellbeing.
In their conversation, Chezzy and Helen talk about what neurodiversity is, how it impacts people and what businesses can do to better support customers and colleagues who are neurodiverse.
For more information on Neurodiversity, connect with Chezzy:
LinkedIn: https://www.linkedin.com/in/chezzy...
In their conversation, Chezzy and Helen talk about what neurodiversity is, how it impacts people and what businesses can do to better support customers and colleagues who are neurodiverse.
For more information on Neurodiversity, connect with Chezzy:
LinkedIn: https://www.linkedin.com/in/chezzy...
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July 18, 2022 • 38 mins
In this episode, Helen is joined by Robin Hewings, the Programme Director at Campaign to End Loneliness.
In their conversation, Robin and Helen talk about the risk factors leading to loneliness, how this impacts individuals and what we can do to support people in our communities who are lonely.
For more information on Campaign to End Loneliness:
Visit website - https://www.campaigntoendloneliness.org/
You can follow Helen Pettifer for...
In their conversation, Robin and Helen talk about the risk factors leading to loneliness, how this impacts individuals and what we can do to support people in our communities who are lonely.
For more information on Campaign to End Loneliness:
Visit website - https://www.campaigntoendloneliness.org/
You can follow Helen Pettifer for...
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May 23, 2022 • 35 mins
In this episode, Helen is joined by Amanda Harris, the Retail Operations Manager at The Melton Building Society, and Amanda Heath, The Founder and Centre Manager at the Melton and District Money Advice Centre (MADMAC).
Both Amanda's talk about the new partnership created between The Melton and MADMAC helping build financial skills within the schools and community of Melton Mowbray.
For more information on MADMAC:
Visit website - https...
Both Amanda's talk about the new partnership created between The Melton and MADMAC helping build financial skills within the schools and community of Melton Mowbray.
For more information on MADMAC:
Visit website - https...
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May 12, 2022 • 33 mins
In this episode, Helen is joined by Ellice Whyte to discuss the topic of Loneliness which is the theme for this year's Mental Health Awareness Week.
Connect with Ellice here - https://www.linkedin.com/in/ellice-whyte/
Find out more about Mental Health Awareness Week here - https://www.mentalhealth.org.uk/
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitte...
Connect with Ellice here - https://www.linkedin.com/in/ellice-whyte/
Find out more about Mental Health Awareness Week here - https://www.mentalhealth.org.uk/
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitte...
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May 3, 2022 • 10 mins
In this episode, Helen shares her thoughts on the cost of living crisis and how we can help people who are struggling.
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
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April 11, 2022 • 34 mins
In this episode, Helen is joined by Amy Lloyd-Jones and Ben Alao from Utility Warehouse.
Amy and Ben discuss their new bereavement process's insights and motivations, earning them Gold in the Awards International's 'Vulnerable Situations' category.
Visit Utility Warehouse website - https://uw.co.uk/
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - htt...
Amy and Ben discuss their new bereavement process's insights and motivations, earning them Gold in the Awards International's 'Vulnerable Situations' category.
Visit Utility Warehouse website - https://uw.co.uk/
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - htt...
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March 28, 2022 • 24 mins
In this episode, Helen is joined by Kate Mitchenall, Manager at the UK Regulator's Network.
Kate talks about the work UKRN are doing in the vulnerability space, in particular the three themes: cost of living (debt), digital exclusion and domestic financial abuse.
Connect and contact Kate using these links -
Website - https://www.ukrn.org.uk/
LinkedIn - https://www.linkedin.com/in/kate-mitchenall-75009037/
You can also follow Helen Pet...
Kate talks about the work UKRN are doing in the vulnerability space, in particular the three themes: cost of living (debt), digital exclusion and domestic financial abuse.
Connect and contact Kate using these links -
Website - https://www.ukrn.org.uk/
LinkedIn - https://www.linkedin.com/in/kate-mitchenall-75009037/
You can also follow Helen Pet...
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March 14, 2022 • 43 mins
In this episode, Helen is joined by Matt Cole, Chair of the Board of Trustees at Fuel Bank Foundation.
Matt shares what the Fuel Bank Foundation is and how they support people in fuel crisis.
Download the report here:
https://www.fuelbankfoundation.org/wp-content/uploads/2022/02/Fuel-Bank-Whitepaper-3.2.2022-fbf013-1.pdf
Connect and contact Matt using these links -
Website - https://www.fuelbankfoundation.org/
LinkedIn - https://www.li...
Matt shares what the Fuel Bank Foundation is and how they support people in fuel crisis.
Download the report here:
https://www.fuelbankfoundation.org/wp-content/uploads/2022/02/Fuel-Bank-Whitepaper-3.2.2022-fbf013-1.pdf
Connect and contact Matt using these links -
Website - https://www.fuelbankfoundation.org/
LinkedIn - https://www.li...
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March 1, 2022 • 38 mins
In this episode, Helen is joined by Alistair Barton an LGBTQ advocate.
Alistair shares his personal story of coming out as a gay man and together Helen and Alistair discuss discrimination in society.
You can find out more about Zero Discrimination Day here:
https://www.unaids.org/en/2022-zero-discrimination-day
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Tw...
Alistair shares his personal story of coming out as a gay man and together Helen and Alistair discuss discrimination in society.
You can find out more about Zero Discrimination Day here:
https://www.unaids.org/en/2022-zero-discrimination-day
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Tw...
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February 17, 2022 • 3 mins
In this episode, Helen shares her thoughts and ideas on how we can acknowledge Random Acts of Kindness Day and show kindness to others.
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
Mark as Played
February 7, 2022 • 8 mins
In this episode, Helen shares what she's been working on recently with regards vulnerable customers.
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
Mark as Played
January 10, 2022 • 31 mins
In this episode, Helen is a guest on a LinkedIn Live with Alistair Barton.
Alistair and Helen discuss how we can look after our mental health and wellbeing at Christmas as well as looking out for others too.
Listen to Alistair's podcast 'Picking at Perfection' here - https://open.spotify.com/show/3K9GZq26e9op0L6hCAF9hl
You can follow Helen for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
T...
Alistair and Helen discuss how we can look after our mental health and wellbeing at Christmas as well as looking out for others too.
Listen to Alistair's podcast 'Picking at Perfection' here - https://open.spotify.com/show/3K9GZq26e9op0L6hCAF9hl
You can follow Helen for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
T...
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January 4, 2022 • 9 mins
In this episode, Helen commemorates World Braille Day and explores the origins of the development of Braille.
For further information and resources on Braille, visit:
UKAAF – UK Association for Accessible Formats
https://www.ukaaf.org/standards/#braille
RNIB
https://www.rnib.org.uk/practical-help/reading/braille-and-moon-tactile-codes
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - i...
For further information and resources on Braille, visit:
UKAAF – UK Association for Accessible Formats
https://www.ukaaf.org/standards/#braille
RNIB
https://www.rnib.org.uk/practical-help/reading/braille-and-moon-tactile-codes
You can follow Helen Pettifer for future episodes and more consumer vulnerability information:
Email - i...
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November 30, 2021 • 47 mins
In this episode, Helen is joined by Helen Undy, the Chief Executive of the Money and Mental Health Policy Institute.
Helen shares insights of the latest Money & Mental Health report 'The State We're In' discussing the financial and mental well-being of people in the UK during the pandemic.
PLEASE NOTE: This episode discusses the subject of suicide that some people may find distressing.
Download the report here:
https://www.moneyandment...
Helen shares insights of the latest Money & Mental Health report 'The State We're In' discussing the financial and mental well-being of people in the UK during the pandemic.
PLEASE NOTE: This episode discusses the subject of suicide that some people may find distressing.
Download the report here:
https://www.moneyandment...
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November 22, 2021 • 31 mins
In this episode, Helen is joined by Angus Grady.
Angus shares his personal story of being a discovering alcoholic.
Connect and contact Angus here: -
LinkedIn - https://www.linkedin.com/in/angusgrady/
If this episode has personally resonated with you, you can contact the AA here:
Website: - https://www.alcoholics-anonymous.org.uk/
Telephone: 0800 9177 650
You can also follow Helen for future episodes and more consumer vulnerability infor...
Angus shares his personal story of being a discovering alcoholic.
Connect and contact Angus here: -
LinkedIn - https://www.linkedin.com/in/angusgrady/
If this episode has personally resonated with you, you can contact the AA here:
Website: - https://www.alcoholics-anonymous.org.uk/
Telephone: 0800 9177 650
You can also follow Helen for future episodes and more consumer vulnerability infor...
Mark as Played
November 15, 2021 • 8 mins
In this episode, Helen shares her learnings from 5 years in business and 50 episodes of Unlocking Vulnerability.
You can follow Helen for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
You can follow Helen for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
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November 1, 2021 • 41 mins
In this episode, Helen is joined by Jonathan Mantle from Complaints EQ.
Jonathan shares his insights and experience on how organisations can use their complaints to identify customers who may be vulnerable.
Helen and Jonathan also discuss some of the barriers vulnerable customers may experience when it comes to raising a complaint.
Connect and contact Jonathan using these links -
Website - https://www.complaintseq.co.uk/
LinkedIn - l...
Jonathan shares his insights and experience on how organisations can use their complaints to identify customers who may be vulnerable.
Helen and Jonathan also discuss some of the barriers vulnerable customers may experience when it comes to raising a complaint.
Connect and contact Jonathan using these links -
Website - https://www.complaintseq.co.uk/
LinkedIn - l...
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