Gary Sullivan 6/22/2024 Hour 4

Gary wraps up Saturday with your calls. We also talk to our friends at Geiler Heating and Air.

Episode Transcript

(00:00):
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(01:07):
this hour of at Home with GarySalvan. All right, let's get back
to the phone calls. If youlike to join us, do so.
And Linda welcome, Hey, goodafternoon, Gary. Thanks for taking my
call. And I spoke to youa couple of weeks ago about when and
forgetting the sides of my house,which I had never done. I have

(01:29):
done my sidewalk for years since youmentioned it years ago. I tried it
and I love it. Okay,Anyhow, you said I might have to
do it from a ladder, soI didn't know. I'm guessing I'm actually
outside out. I'm guessing it's thirtyfeet or more tall. Anyhow, so
I got out my nine foot ladder, a step ladder, because I didn't

(01:51):
want to lean on the house.So anyhow, I thought that problem is
too short. I have another longerstep ladder, but I didn't want to
bother carrying it out, so Igot that out. I got the hose.
It took me longer to get theladder and the hose than it did
to do the housew I connected it. And when you talk to those your

(02:14):
friends, the wet and forget people, tell them to work on the on
and off things. Because I wasdoing that left handed, so I always
do things backwards left handed, sothat was a little challenge for me,
but I was able to do it. Took me a little bit to figure
out how to make it work,but I did it anyhow, And if
I was gonna do it again,well I'm going to do it again.
But I would put the little holything on on that you turned the whole

(02:38):
valvet on and off just right onyour host. I would put that on
my hose first and then connect thewet and forget. That way, I
can just turn it on and offeasily. Also, you would think that
would work, but an you know, I did it from the ninth foot
ladder and I had I wasn't surethe little valve the nozles thing work,
so I just stuck it on thereand then I found it. It just

(03:00):
shoots a straight stream and I didn'twant that, so I just flipped it
and I don't know how I didit, but and then then it shot
up higher, but I accidentally bumpedit. So it turned a little cone
shaped thing where the water where thestuff comes out, and it got to
the top of the house. Iwas so happy. Hey, hey,

(03:21):
anyhow, uh huh, anyhow Ihad to I had to buy a the
the thing that broke that sprays itout till that costs more about forty forty
five dollars for the spray and thatthing, or I could get a refaill
or next time I'll get a refellfor less. I don't know much that

(03:42):
was, but it took like onecontainer to do the one side in the
front. The other side I alreadydid, and then I have one side
that I may not even do becauseit's the south side. It never gets
plumb this up there. Yeah,so those that wind forget hose end spray
or just for people listening, thatwill shoot on a calm day, So

(04:08):
not talking to a twenty mile anhour breeze or anything, but that's going
to cover about twenty twenty five footin heighth and about twenty five hundred square
feet of surface area. So Iknow the first time I used it,
you know, I could say,oh, I didn't get twenty five hundred
square feet out of that. Thatwas my choice really, the wed and

(04:31):
forget. As you set that fanspray like she was doing, and you
cover an area, you don't haveto just hit it and continue to hit
it, so you would you wouldget that spray at twenty twenty five feet.
That's why I mentioned the latter.She said she needed thirty feet and
then as you're spraying that, youjust keep spraying, a spraying and spraying

(04:55):
it. You don't need or youshould be mindful not to waste it.
Cover your bushes, but it's relativelyharmless for your bushes, but do cover
them hot days like that, thatcan be a little bit more of a
challenge. Takes four to six weeksfor it to remove that green stain and
that algae off the side of thehouse. And also if you can do

(05:15):
it on a cloudy day, you'dbe ahead of the game. You'll minimize
evaporation, and it works by rainwhen it hits it and the sun.
That's all kind of goes into thecleaning process. Paul, welcome, Hello
Gary. Yes, quick quick question. You mentioned the fact some time ago

(05:39):
about the humidifying fans that have sensorson a for humidity. I have a
guest house. It's about seven hundredsquare feet and I think I made it
too tight and we get the condensationon the windows, especially in the winter.
My question to you is, ifwe located in one of those bathrooms

(06:00):
we do many senses, would thatbe a suitable way to eliminate some of
the humidity. Even though it's notseeing a bathroom. Well, it would
certainly be a way to eliminate thehumidity in the water on the windows in
the bathroom. Whether it's going todo whether it's going to branch out beyond
that, I don't know, Paul, because it really depends on the size

(06:21):
of the fan. They're they're ratedin cfms. You know how many cubic
feet permit it that that fan willaccommodate, So you know, so you're
buying it for the size of thebathroom. If you bought a larger one,
in order for it to have anyeffect, you know, that door

(06:42):
would have to be opened so thatit can move air from all parts of
the house. I doubt if they'regoing to have them in a high enough
CFM rating for you. Well,what I was thinking is not putting it
in the bathroom, being it's asmall house. Put it like sort of
in the kitchen area because it's notreally suitable for hood, and put it
something like that and it's more ofa rustic look, and just have it

(07:03):
go out even though it's a bathroomfan. But that ability to have the
sensor and to do it as asmall scale, well again, I mean
in one respect. That's what thateasy breathe ventilation system that I speak of
is. It is evented outdoors,and it's rated for a much larger area,

(07:30):
and there's a humid a stat onthat that turns it off and on.
Would it work, Yeah, butI don't. I think your expectations
are higher than what it's going todeliver for you, because again, it's
still gonna it's not gonna hurt anything. I just if it's still virtually going

(07:51):
to be undersized, and I reallydon't know how much of an impact it's
going to have. I mean,that's the bottom line. This is all
one floor, no basement underneath oranything. Correct. There is a carol
space and it's a one and ahalf story. There's like a studio upstairs,
so you do get some conversation upstairs. Yeah yeah, so you know,

(08:15):
maybe started it's a stack effect,So it starts in the lowest area,
cooler damper weather or cooler damper airsettles in the lower reaches of the
house, and as it keeps gettinghigher and higher, it works its way
all the way to the upstairs studio. So if we can eliminate that stack

(08:35):
effect to a degree and still kindof keep it coolish in humid downstairs.
Maybe, but I think the Ithink the cubic feet permitted it's going to
be too challenging. It's gonna helpa little bit. I don't know if
it's going to help where it's evengoing to be that noticeable. That's kind
of the key. It's not goingto hurt. It will help. I

(08:56):
just don't know how much it's gonnahelp. You know, get this highest
cubic feet permitted one you can andyou know, figure out how many cubic
feet of area you're trying to move, and you know, if it's close,
take a wing at it. Okay, I think I'll give it a
shot. Thank you again, allright, you met, Thank you?

(09:16):
All right. Uh, we'll takea little break. Rick, you'll be
up first if you'd like to joinus. It's eight hundred eight two three
eight two five five at home withGary Salvent right here in fifty five k
see detalk station. All right,back at it we go. By the
way. The lady that had thedo you midifier, I've been kind of
thinking about this because the hose onthere she was saying that was still filling

(09:41):
up the bucket in the do youmeidiphier but getting no water out of the
hose, and had a couple ofpeople send me their comments that some of
them I just laughed at because youknow, but it could it certainly could
be that. But one of thethings is, you know, when you
have the hose, the drain hoseon a doumidifier, there's no pressure,

(10:03):
there's no water pressure, so youmight make sure. And mine's had this
happened, so I'm not laughing atthe person. I think it's a great
little tip. It was very basicand I didn't think about it, and
that is make sure the hose doesn'thave a kink in it. Uh huh.
Make sure that the hose isn't ona slight grade or going uphill,

(10:26):
because if it is, you knowthat water's not going to get up into
the laundry tray, right. Imean, it's just working on gravity,
there's no pressure behind it. Sothere's a couple of things to check.
And I was also looking at oneof the owner manuals on a deumdifier,
and again they're all different. Italked about a valve switching to the water

(10:52):
going to the hose instead of thebucket. This particular manual said take the
bucket out. So obviously there's aswitch to divert the water to the hose.
That's another option. So anyway,I wanted to just get that out
there and hopefully she's still listening.Rick, Welcome, Hi Gary. Okay,

(11:16):
I have a situation in the bathroom. When we flush the toilet,
i'll guess gurgling sound out of thebathtub. And the way the way the
bathrooms structured, to the far right, you'll have the sink, then you
have the toilet next to that tothe left, and then to the left

(11:39):
of that you have the bathtub,and from that point it goes out to
the septic. If you run waterin the sink, seems to be fine.
If you run water in the bathtub, it seems to be fine.
But when you flush the toilet,you'll hear like a gurgling out of the

(12:00):
drain from the from the back up. Now the accepting system, but we
had accepting clean probably about a yearago, maybe two, so that's not
filled up. I don't know ifone kind of curious is if it's the

(12:20):
drain needs to be clean, orif it's in the exhaust pipe, the
vent pipe, if there's something inthat preventing it from letting that slow out.
You know, it's some air behindit. Yeah. Is the waste
being removed from the toilet? Yes, okay, very efficiently, yes,

(12:41):
okay, Okay, So I feelstrongly that it is the vent pipe.
So it's not clogged much, butit is impeded a little. So when
you use there's a toilet, youknow, we have the reservoir of water,

(13:05):
we have the bowl, and wealso need air to get a strong
enough flush to remove waste. Okay. If so, there's as many pipes
going up as there are going down. Okay, So also think about the
vent pipe on the roof, kindof like the little vent tab on the

(13:28):
top of a gas can. Ifwe don't open that up, the gas
kind of you know, it emptiesthe gas, but it just kind of
blurt, blurt, blurt, blur, But it it does it functions.
I think what's going on is youprobably have something in that vent pipe that's

(13:48):
impeding all the airflows. So thetoilet goes on those lateral lines going to
in the closest one or the onethe best level would probably be the bathtub,
and it's sucking air through that tryingto suck air through that drain,

(14:09):
and that's why you hear the gurgling. It's probably even removing some of that
water. I don't know that,but it could be. And I bring
that up because over time, ifthat tub or shower wasn't used, you
might allow some sewer gas to getinto that bathroom and it might have a

(14:31):
little funky smell to it. ButI think it's pulling the air through that
drain and through the and through thevent both and you're still getting a strong
enough flush. But I think there'ssomething impeding. It could be you know,
we've had a lot of wind andstorms. It can be twigs.
It can be twigs and leaves.It could be something just to impede that.

(14:56):
And you know, would it bemaybe some animal? Maybe it could
be anything. It'd be a tennisball, well, the neighbor, the
shaggs and golf balls every now andthen, Yeah, you don't hold them
on. How would I get that? How would I get that cleaned out?
Though? Would I? Would thatbe fun? You can snake it
out? Yeah, yeah, youcan get a plumber to snake it out.

(15:20):
You know, that's there's there,there's debris that gets in there,
that's for sure. Okay, Sothat that is something they would do.
Then it's not that they would takeit from inside the house now, but
they would be able to go uphome. They would be able to do
that and talk to them and tellthem, you know, tell them what
the problem is and see if theirthoughts, uh, processes are on the

(15:41):
same line as mine. There mightbe another thing that they're concerned about that
they'd want to check out first.But based on what you're telling me,
that would be my inclination. That'smy inclination too, So he's kind of
verified that for me. Another quickquestion too. Over the time I listened
to your program, you've mentioned aproduct that you can put in the toilet.

(16:03):
Uh, there's like, I don'tknow if it's scale or what it
is in the toilet. It's thiscolored and I've used everything. I've used
chlorox, I've used color, I'vebonamiated vinegar, and soda. Doesn't seem
to be able to try it.But there's a product that you mentioned,
I believe you had mentioned in thepast that you can put in the bowl

(16:23):
and it will clean that out.Dude, happen to so this is just
like a stain or a crustacean onthe bowl of the toilet that needs to
be cleaned. Correct, correct,Okay, And I've mentioned several things really
over the course of time. Barkeeper'sFriend, which would be the least powerful,

(16:49):
but it is an oxalic acid,and I don't know if you use
that or not, but that's anoption. I've also mentioned a product called
a pummy stone. A pummy stoneis an abrasive that isn't gonna scratch porcelain,
and you rub it onto the stainand it kind of disintegrates and removes

(17:11):
the stain. It's an old,old, old product, but still effective.
And then a brand new product thatwas just introduced last year which has
been very effective. It's made byJaws the Jaws cleans dot com. You

(17:33):
can get it on that website.It's called Cream Cleanser. It's very effective.
Also. Okay, Yeah, Itried the U bar uh bartender cell
Yeah, Barkeeper's Friend, Yeah,Barkeeper's Friends. Yes, that didn't seem
to touch it either, or anothersome little bit of acidity to that too.

(17:56):
Yeah. At first I thought,I'm might have been hard water,
but we had the water tested andyou know, that didn't work. But
trying to get it out, andyou could see like where the ah where
the water comes in from the upperpart of the bowl, there's like little
strips of like even rust or staining. You know. That's why I thought

(18:19):
it may have been rust, butthat didn't seem to are you on well
water? Yes, it could berust, yeah, you know, I
mean it might be something you wantget your iron count on your well tested.
There's different iron removers, and thecream cleanser did pretty good, one

(18:44):
of the better ones I've used.But there's also iron removing products like iron
out right put the little cakes inthe in the tank. Yeah, and
that's it still seems to be there. But it is a rust correct,
It appears to be. Yes,though we never had rust before. It

(19:06):
just you know, suddenly just started. Well. You know, there are
iron filters that can go on thewell which could prevent the problem. In
the meantime to get rid of it, you might just want to see,
you know, if that cream cleanserwill knock that out, or a product
like iron out or the pummy stone. I think if it was iron stains

(19:30):
on that porcelain, that cream cleansermight be one I would try. It's
very versatile. If you got anysoft scrub, try that too. Okay,
the cream cleanser will, I'll performthe uh, at least in my
unofficial test, it will. I'llperform the soft scrub. But soft scrub

(19:51):
did pretty good. So if yougot some of that, try that first,
and then maybe the cream cleanser,and then if it does clean up,
I think I would have that wellwater check for your iron count and
then maybe even get an iron filteron there, or maybe there's one that's
never been changed. Who knows.Yeah, yeah, Okay, Well,

(20:11):
I'm gonna try that cream. It'svery good. That sounds like the way
to go. Everything else I've triedso far hasn't really done the trick.
Okay, sounds like your recommendation isgoing to be the trick. Give it
a whirl. Let me know.Thank you much, Rick, all right,
appreciate you, bet, take careall right. I don't know if

(20:33):
anybody's noticed, but it's kind ofhot outside, and they're talking about a
big cool front coming by. It'sgonna go all the way down to eighty
eight. It's summertime. I getthat, but extreme weather is tough on
our heating and air conditioning whether it'sreally cold or weather it's really hot,

(20:53):
and obviously it's been really hot,so we're kind of struggling a lot of
folks struggling with keeping her house coolor as we've had a couple of calls
a day, start having problems withthe air conditioner. Well, we've got
the man that's gonna help us,a good irishmith. Oh that's not Irish,

(21:14):
Frank Farelli. He's with Gyler Heatingand Cooling. He'll be up next
as we continue at Home with GarySullivan right here on fifty five. Care
see the talk station, all right, twelve thirty five on your Saturday at
Home with Gary Sullivan. Well innour number four and very appropriate that we
have Frank Farelli on. He iswith Gyler Heating and Cooling, because I

(21:37):
don't know if you notice, butit is hot out this week. Frank,
count the world. Are you doinggood? Gary? Good talk with
you again. I bet you've beena little busy this week. Huh.
The Giler guys are out in fullforce today running calls across the area try
to get people their comfort back on. Yeah. Yeah, I don't know

(22:00):
where to start because there is alot to talk about from breakdowns to replacements.
So the very basics I guess wecould start with, and that is
how long should an air conditioner,heating and cooling system. How long should
that last in a home? Well, it really depends on the type of

(22:23):
system that you have. He pumps, you know, fossil fuel and natural
gas. But on every drive,I would say you could expect from an
air conditioning system about fifteen years orso, depending on how well you maintain
it. Gas furnace probably closer totwenty years, right, But again it

(22:47):
all really depends on usage and howit's maintained by Well, you gave me
my notes. That was my verynext thing, and that is, you
know, we'll get into some repairs, we'll get into to new units.
But when you say how well it'smaintained, I was gonna joke when you
said, yeah, the gailler guy'sbeen out, they've been busy. I

(23:07):
guess in a way, this iswhen you find out who the people are
that haven't been maintaining the unit,because you know not to say that if
you maintained it lasts forever. That'snot the case. But boy, when
it gets hot, a non maintainedunit seems to be the first to go.
That's absolutely true. Unfortunately, manyof the calls that we run,

(23:33):
they're you know, not functioning.It's because they haven't maintained it. And
I think I've stressed before the importanceof having things maintained, especially you know,
in recent times we've seen the costof everything and HBAC has been no
exclusion from that has increased, youknow, just crazy the pricing, the

(23:56):
way it's gone up. Pardon me. So, you know, to protect
your investment, have it maintained.It's cheaper in the long run. It's
also going to save you money onoperational costs and give you peace of mind.
You know, we have it.We guarantee our tune ups and we've
got three different offers out there totry to meet every budget depending on what

(24:19):
the needs are for that particular person. And you know, we talk about
the things that the homeowners can dosometimes and you know, just changing the
filter right really makes a difference becausedirt gets in those coils, you know,
on the inside of the unit,and you can't see that. When

(24:40):
that happens, all you know isthat it's not working. But as that
accumulates, the efficiency is going down. That means your bills going up,
and you're you're headed into a repairat some point. So you know,
when we hook our instrumentation up toyour system, we're able to identify where
those problems are creating if they're notalready an issue, and we're able to

(25:04):
address it proactively instead of reactively.Sure, So, Frank, this might
be a stupid question, but justjust out of curiosity. I mean,
you get all kinds of things thatmake a system breakdown, as you just
mentioned, when you have a heatwave that comes through and units you know
it's the weakest don't survive. Whenyou make these calls, what's the what's

(25:30):
the most often seen problem? Thething's just too old and it's dead or
is it refrigerant? Is it youknow, you didn't have the area around
the heat pump clean. That's kindof exactly how we started out today.
Things you can do to make yoursystem run more efficiently in a lot of

(25:51):
cases when things break down, isit is it the maintenance things that just
didn't get done again most often?And lee that that's correct outside, you
know, for your air conditioner oryour heat pump. Keeping it clear,
you know, don't let vegetation growup on the outside of it. Things
like that. You know, usuallyon the coil outside you can see if

(26:15):
there's uh, you know, acoating of debris on it or or whatnot.
But that doesn't mean you're seeing theseat, the whole story that can
get down in those coils. Sometimesthere's multi layers of coils that you don't
see. And again, without havinggages and instrumentation hooked up, you're you're

(26:36):
not going to know for sure thatit that it's clean, uh, and
that's going to affect again efficiency andoperational costs. You know. The the
things the homeowners can do are somewhatlimited, but you know, just a
visual once in a while to makesure that you're you're keeping those filters changed

(26:56):
in your furnace and going outside tolook to make sure things growing up on
the outside of the unit blocking theoutdoor unit from being able to move the
air through it properly. Sure,and like you said, even basic things
like filters. But you know,it seems like many of us, and
maybe you and I are the sameway when it comes to areas that we're

(27:18):
not familiar with. You know,we always think, oh, we can
fix this ourselves, or gee,I don't want to deal with this right
now. But you know, whenit's really hot and everybody in the family
starts becoming uncomfortable and the AC isnot working, you're going to have to
reach out and you know, getthe problem taken care of it. When

(27:38):
Dollar shows up at the house andthey started saying, well, you know
it was you know, too muchto bring around the side. It need
to be clean. We tightened thewires, we did this, We did
that, and everybody thinks right away, well I could have done that.
Well, really, what I wantto focus in on because I saw you
have a special going on, andI know there's probably not a good heating

(28:03):
company and cooling company is not worriedabout drumming up business right now. And
I thought, you know what,that's really neat because so many of the
companies, you know, talk aboutthe maintenance agreements in March. You never
really hear anybody talking about in Julywhen they're busier in heck or June.
And you had that, and Ithought, well, it's actually really perfect.

(28:26):
But can you so you have inspectorsthat can do this to somebody's unit
that isn't broken down right now?Oh yeah, sure, we'd be born
happy to come out. We dothem all throughout the season. Some people
get confused and you know, Ihave to have it done in the spring,

(28:48):
or I have to get my furnaceteamed up early before I turn it
on, and there's nothing wrong withthat. But really it's the consistency of
having it done annually. Whether it'sdone in April or July doesn't really make
a big difference. It's just thefact the fact that you're having it looked

(29:10):
at. The things kind of getout of adjustment, out of adjustment over
time. And by having that consistencyregardless of when I call it a summer
tune up and a winter tune up, regardless of when we do it.
So yeah, don't don't let thatmislead anybody out there. You can have
it done at any time of theyear, for the summer season or the

(29:32):
winner, and we do guarantee ourtune ups. So yeah, that's if
we have an issue. If youhave an issue, uh, you know,
we're going to refund you your moneyif we didn't get it when we
should have. Yeah, well,I think that says a lot. I
seriously mean that because you know,I always preach garage stores and heating and

(29:52):
cooling systems. They break down duringthe harshest times of year. I mean,
they just do. And if youcan maintain both of those categories,
you increase your odds of getting throughthat season very well. And you told
me a lot of the breakdowns arejust basic maintenance units, so we can
kind of I know you say youhad three levels, and I'll let folks

(30:15):
get on your website or give youa call to find out the different levels.
But I know one of the bigimportant levels is sometimes it gets you
to the top of the list ifthere's a breakdown. And I also love
the guarantee if you got admit it, Frank, I'd like to take a
break and come back and talk aboutsome new equipment too. Absolutely all right,

(30:36):
very good, Frank Farrelli. Heis with the Giller company and they
do heating and air and have doneit. I think I'll have to check
with him. Four or five generationsa Cincinnati tradition, for sure. We
will continue at home with Gary Salvinright here on fifty five care see de
talk station and back in it wego at home with Gary Salvyn. Frank
Farrelli. My guess he is withGyler heating and cooling and talking about the

(30:57):
heat waves, things you can doaround your home. And so what's new
in new units in terms of youknow, natural gas and heat pumps,
anything new, Any standards change infrank Well, there are new standards coming

(31:19):
dictated by the federal government. Soagain related to costs, we've already been
forewarned as that comes in effect hereActually at the first of this following year
here in twenty twenty five, there'sgoing to be another price increase, no

(31:40):
surprise, right, imagine that.Yeah, But in terms of technology,
inverter technology is getting more and moreprevalent in the marketplace, and that's due
to the efficiencies that they provide forcooling and because it's a variable speed compressor

(32:04):
in the outdoor unit, it affordsjust an ultimate comfort level in your home
that you're not going to get outof a single stage system, which is
most commonly what's out there today.Yeah, I guess there's a couple two
speeds and a couple of variable speeds, but mainly single speeds. Yeah.

(32:25):
By far, the bread and butterthat's even currently being installed are still the
single speed units. And there's nothingwrong with that. When it does come
time for you to replace your unit. We talk with the homeowner about their
specific situation, you know, temperature, you know, has there been any

(32:47):
problems in the home uneven temperatures.We want to know about their comfort level
in general. We want to knowwhat their current costs are to heat and
cool their home. Like that canhelp us determine. You know, if
you don't have a comfort need,then we kind of default to more of
a return on investment type of anapproach so that you can get the most

(33:12):
for your money. And there's allkinds of families and different situations that dictate
a whole variety of different options thatwe have available. I have read something
or what about a five speed?What's that five speed is really getting closer

(33:35):
to the true inverter variable speed that'savailable out there. Again, it just
has a greater enhanced control over thecomfort in your home over a single or
two speed system. There are somesystems that are three speeds. Those are
all kind of manufacturer Yeah, anduh, you know, understanding the difference

(34:02):
between a two and a three speed, or a three and a five or
a five and a true inverter system. We can help walk homeowners through that
so they understand what they're getting fortheir money. Yeah, so they're they're
going to get a bigger bill,but more efficiency and more comfort. Is
that a quick summarization. There's goingto be more upfront cost, but you

(34:27):
know I've always felt like efficiency.Yeah, that you're it's going to a
premium system is going to give youa higher level of comfort. Uh.
And it just really depends on thathomeowners once and needs which ones are the
best for them. And that's whywe work hard to try to bind the
right product for each specific home becausenot everybody's the same. They don't have

(34:52):
the same once, they don't feelthe same in the house right right,
So you know, understanding how they'regoing to use it will help us lead
them to the you know where tostart anyway, and then give them four
choices out of you know where weland and they can ask questions from there
on, well what do I getif I step up? What do I
do? I leave it off ifI step down? So we try to

(35:15):
go through that process to make surethat we're giving them the best possible for
their particular lifestyle. And how long'sGaller been around? Is that four generations
or five? Yeah, we're inthe fourth generation then here since eighteen eighty
five. Well, it's because yougive people informed decisions. I mean,
knowledge is very powerful. If youhave the knowledge, sales take care of

(35:39):
themselves, but things, many things, not just heating and their systems are
very complicated now, and knowing what'sbest for you and having somebody mentor you
through that is very very important,and you can make an informed decision,
I mean, and that's the key, There's no question about it. That's

(36:04):
the key. Yeah. We tryto focus on making sure they understand what's
available because I learned been in thisbusiness a long long time, since the
eight nineteen seventy eight is when Istarted very good, and I learned through
the process that when you walk throughthe door, you may have a preconceived

(36:27):
notion of what you think they want, but after you have that conversation,
it could be something entirely different.And we don't want to miss the mark.
We want to make sure you know, satisfaction is the number one priority.
Making sure that they're getting exactly whatthey want and need and they're one
hundred percent happy when we walk backout that door. Yeah, And the

(36:50):
government's starting to get involved more andmore on mandating what things, whether it's
in a car, whether it's inheating and air, whether it's in water
heaters and everything else. How aboutthe equipment themselves. It used to be
I think in a lot of caseswe all gravitated one brand or another.
And I always tell people it's reallyabout the service company more so than the
brand. Do you agree with that, Yes, absolutely, that that's going

(37:16):
to make the difference, you know, I'll say, And again through my
tenure, I've had families call meand ask, you know, what brand
should I buy? Is like,well, it's really not the brand.
It's really about the installation technique.There are ways when when you see a
price, if it looks a littleweird or out of line with other prices

(37:39):
that you got, they're probably goingto cut some corners. That's going to
affect the life expectancy. And justbecause the manufacturer performed, that says that
a piece of equipment's going to performat a certain level. If it's not
installed properly, it's not going toperform at that level. And again,

(38:00):
it's going to decrease the life expectancy. And that's just it's not a good
deal for anybody in the long run, so choose the company that installs it.
The name on the box is notas important as the company that does
totally agree. Even sizing of theunit as important. As we change our

(38:22):
houses with doors and windows and allkinds of things. Sizing is a key.
You just can't put in the samething that was there in the lot
cases, right, And we doa load calculation. We perform that on
every home before we we do ourproposals because to your point, you know,

(38:42):
windows are getting better and better,inflation's getting better and better. Sure,
the government has a lot of incentivesout there for upgrading a lot of
those items, windows, doors,roofs, even electric panels and of course
your HVAC. So there are incentivesout there that can qualify for some federal
tax credits. And you know,we go through that as well in our

(39:07):
presentation so that they know what doesqualify, how much it qualifies for things
like that. Right. Well,the phrase partners sometimes overused, but in
this case you you truly are thepartner with your customer or with somebody that's
interested not only in the repairs,not only in the maintenance, but also

(39:30):
in replacement. Frank, how dopeople get a hold of somebody to learn
a little bit more, maybe abouta new unit, or inquire about the
maintenance program. How do they geta hold of Guiler, Well, you
can simply call us at five onethree five seven four zero zero two five,

(39:52):
or you can reach out to uson the internet. Our website is
dialers dot com. Okay, andif you don't want to speak with anybody
yet, you can just you know, fill out a form about interest and
you know, we'll reach back outto you in your preferred method, whether
that's by phone or by email.Very good, Frank, thank you for

(40:13):
giving up a half hour, Iknow during a very very busy season.
I certainly appreciate a lot of greatinformation. And you know, I can't
emphasize again it's the company, it'snot the name on the box. And
Goller's been doing it good for wellover four generations. Thanks much, Frank,
appreciate your time. Thank you,Gary, all right, take care

(40:36):
all right, Danny boy. Abusy day and informative day, and we
even learned about red chalk today,So what could get better than that?
Thank you very much and good LordWilling will be both back at it at
nine am for more At Home withGary Sullivan,