Frontline Innovators
This is Frontline Innovators. Host Justin Lake speaks with experts who are leading the way and driving digital transformation to the frontlines. We explore how to overcome challenges and achieve success when we empower our essential workers. This podcast is sponsored by Skyllful, on a mission to help frontline workers learn and use the technology needed to succeed in their jobs.
Episodes
Episode Summary
Senior IT change and adoption consultant Janie McNeil joins host Justin Lake to talk about why new technology so often goes unused, and what it actually takes to change that. She makes the case that adoption is a people problem long before it's a technology problem: when workers aren't brought in early, tools that cost millions sit idle and the damage trickles downstream for months. Janie digs into using data to pro...
Episode Summary
Carly Greenwald has spent more than 20 years in IT leadership and change management, leading global transformation work that connects new technology with the people who actually use it. In this episode she and host Justin Lake dig into why frontline adoption succeeds or fails, and they keep landing on one word: confidence. The conversation moves from the frontline worker handed a change they never asked for, to the ...
Business changes fast and people change slow. That gap, Steve Reiner argues, is where most change efforts quietly fail, and closing it is one of the few real competitive advantages a company has left. In this episode, host Justin Lake sits down with Steve, VP of Sales at Southern Glazer's Wine & Spirits and author of Leaders Created and Business Changes Fast, People Change Slow, to unpack why adoption stalls on ...
Episode Summary
Good customer service begins with the frontline worker, not at headquarters. In this episode, Dan Cefaratti, North American Dynamics Lead at Velrada, joins host Justin Lake to explain why that person is the organization's service ambassador, why technology adoption in the field is still treated as an afterthought even though it often decides whether a large investment succeeds, and why ride-alongs and on-site time h...
Episode Summary
What happens when you deploy new technology that works great for your leadership team but actively makes life harder for the people using it every day? According to David Bishop, the answer is attrition, and it costs more than most service leaders realize.
In this episode, Justin Lake sits down with David Bishop, Managing Partner at Twin Bishop Strategies, LLC., to talk about the real cost of poor frontline technolo...
Host Justin Lake sits down with Leza Isadora, Organizational Change Manager at Puget Sound Energy, who brings more than a decade of experience guiding digital transformations across healthcare, entertainment, government, nonprofit, and energy. Leza makes the case that frontline rollouts rarely fail because of the technology. They fail b...
When a rollout lands badly on the frontline, the cost isn't just lost productivity. It's the people who quietly start looking elsewhere. And it's rarely the people you'd guess.
In this episode, Justin talks with Kapil Dua, Associate Director of Change Management an...
Summary
When frontline technology misses the mark, workers don't fail. They adapt. But those workarounds come at a cost.
In this episode, Justin talks with Maria Feay, a healthcare operations ...
Summary
In this episode, Keri Corbin shares her extensive experience in enterprise transformation, focusing on frontline technology adoption, making a compelling business case for improvements, and sustaining change. She discusses real-world stories, the importance of planning, confidence, and continuous improvement in operational success.
Key Topics
- Impact of poor frontline technology adoption on customer experience and reve...
Summary
In this episode, Justin Lake interviews Julie Whitten about the critical factors influencing frontline technology adoption, the human operating system behind change, and strategies to improve stakeholder engagement and trust. They explore practical approaches to accelerate adoption, the importance of trust, and how to effectively communicate with senior leaders.
Key topics
The People Stack framework and its layers Root cau...
Summary
In this episode of Frontline Innovators, Nancy Green shares expert insights on AI governance, organizational change, and effective technology adoption strategies. Discover how trust, communication, and tailored engagement are key to successful AI implementation in large enterprises.
Key topics
- Difference between utilization and adoption of technology - Building trust during change initiatives - Effective communication st...
Summary
In this insightful interview, Wendy Vestevich shares her expertise on AI adoption, change management, and the operational and reputational impacts of technology rollouts. Discover practical strategies for fostering human-centric AI integration and overcoming adoption challenges across organizational levels.
Keywords
AI adoption, change management, operational impact, organizational change, human-centric AI, technology roll...
Summary
In this episode of the Frontline Innovators podcast, host Justin Lake speaks with Andrea Hine, a connected worker product owner in industrial technology. They discuss the significant consequences of poor technology adoption in frontline operations, the importance of device ownership, and the transformative potential of AI for frontline workers. Andrea shares her insights on the need for empathy in business, the challenges o...
Summary:
In this episode, Marin Richeson delves into the intricacies of organizational change, emphasizing the importance of a human-centered approach. She explores how understanding the psychology of change and fostering a culture of adaptability can lead to successful transformations. Through real-world examples, Marin highlights the significance of engaging early adopters, managing resistance, and leveraging feedback to build tr...
Summary
In this episode of the Frontline Innovators Podcast, host Justin Lake speaks with change management consultant Leslie Downing about the critical role of human factors in technology adoption. They discuss the importance of engaging frontline workers, the challenges of communicating change, and the need for effective leadership in managing transitions. Leslie shares insights on measuring behavior change, the impact of AI on t...
In this episode of the Frontline Innovators Podcast, host Justin Lake welcomes Kelly Kluge, an expert in technology adoption and transformation. They discuss the critical role of frontline workers as problem solvers and thought leaders, emphasizing the need for organizations to embrace their insights and experiences. Kelly highlights the operational consequences of poor technology adoption, arguing that neglecting the inp...
Host Justin Lake interviews Carlos Linares, founder and CEO of FoodOpsIQ and Third Wish Food Services, about using AI and technology to empower frontline food-service teams. Carlos explains his global experience, the idea of "virtual OPEX," and how voice-enabled generative AI can augment workers in kitchens and service roles.
They cover practical change management: designing with operations, running pilots, building trust, measurin...
In this episode of Frontline Innovators, host Justin Lake welcomes Anna Karousis, Senior Director of Change Management with more than 15 years of experience helping organizations navigate complex technology and process change. Together, they unpack why frontline technology initiatives so often fail to deliver on their promised ROI, and what leaders can do differently to drive real adoption, trust, and long-term value. 
Anna brings...
In this episode, host Justin Lake sits down with Heather Brizzi, IT Director of Generative AI Initiatives at a Wholesale Building Materials company.
Heather shares her insights on the transformative power of AI and its impact on both frontline and knowledge worker roles. With a career dedicated to integrating technology with process enablement, Heather's expertise provides valuable perspectives on the evolving landscape of work.
...This week we have Justin Eubanks, Learning & Development Manager at Great Day Improvements on the Frontline Innovators podcast with host Justin Lake.
Justin is a developmental strategist with extensive experience using LEAN methodologies to engage, attract, and retain the frontline workforce in a variety of ways at Great Day Improvements.
Quote: "I asked them how, how do you measure culture and how do you measure l...
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