Whispering Loudly

We all want to keep our workplace working to it’s optimum potential consistently but what do you do when staff altercations or things happen that literally create a spanner in the works and it throws people’s energy off and stresses them out. 

Dean has some surprising advice on how you can effectively manage these situations. We used to be taught that the strong handed boss was the way to go but actually that alpha...

You have 7 seconds to capture a customer's attention but your services aren't that different from the shop down the road, so how do you stand out? James Cooper is a Filmmaker and Video Storytelling Coach who grew up in Hollywood, he'll tell you how to connect with prospective customers and draw them in, allowing you to gain an edge over competitors. Listen in, this is really entertaining and so many helpful takeaways. 

Whisper...

Some Service Advisors or front desk staff are great with customers but they don't deliver results for your bottom line, Rach delves into why this is. It's 2pm already but you haven't achieved a thing in regards to the big picture. Where does the time go and how do you put a stop to this happening day after day? Rach explains. 

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk a...

You're probably in business because you're a person of action! You love the excitement being on the job brings and you love running your own outfit. You can actually do so pretty easily with your head in the clouds in terms of knowing your numbers if all the bills are paid and you're not in the red. 

Here, Rachael talks about how important it is however to track your numbers so that you can track the effectiveness of your hard...

You have a full workshop but the bank account doesn't reflect it, where to now? Also you've put up your labour rate but what happens if you don't see that reflected on your bottom line? Rach investigates and delivers solutions. 

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://wor...

Have you got systemisation overwhelm? It can be a lot thinking about how on earth you are meant to make your shop run without you. Where do you even start with systemisation? Rach breaks it down and makes it easy to understand. Also are you at risk of losing everything if a key member of your staff ups leaves and takes your client base? Understand 'Key Person Risk' and what can be done about it. 

Whispering Loudly, The Worksho...

You've got systems in place but how do you get your team to follow them? Also when just getting the job done isn't enough, enforcing standards in your workplace isn't easy but it's necessary and you don't have to stand for people who just want to get the job done to the lowest common denominator. 

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventav...

What's in a name? The difference between calling someone a Foreman vs a Leading Hand, what it means for them as an employee and what it means for you as their boss. Also, how can you make the same amount of money but have more time off? Rach has the solution. 

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop W...

You’ve got the plan—but somewhere along the way, things drift. Dean and Rach break down why execution fails in real workshops and how to build consistency that actually sticks.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The ...

People can get really stressed about tax time, tax debts and how to handle it all but it's really something you need to master. Accruing tax debts that compound is not good for you or your business so Rach has come to help out. 

Rach dives into strategies to get your tax under control and guess what pulling in more customers rarely does anything to help you. Rach dissects where you're probably going wrong and how you can effec...

Still the go-to for everything in your workshop? Rach unpacks why your team keeps coming back to you—even after you’ve trained them—and what’s missing between explaining the job and them actually owning it.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://worksh...

Is your website stuck where it was 4 years ago? Have you put any photos on socials lately? It’s time for a little re-fresh if you haven’t. We also cover busy workplaces with turnover that’s not showing profit and customers who get too demanding with you and what to do about them.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. F...

Letting go sounds simple—until things start slipping. Dean and Rach unpack why control is hard to release and how to step back without losing performance or standards.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/

Want to find out how The Workshop Whisperer t...

We become mechanics and we’re incredible technicians but then the business causes a need for us to step intro a new role, one of an inspirational coach and leader. It doesn’t happen overnight and it certainly doesn’t happen on an island you need to seek of people who have done it successfully before, A Players. 

Here, we introduce you to Joey Glenn Wright an American professional basketball coach and for...

AFL Star Logan Evens joins us to show how little changes can create an epic ripple effect that builds long term success. None of us like change but none of us want to stay in the same spot either never moving the needle, never making any changes to our bottom line. Even if you stay still you’re effectively going backwards because others are moving forward every day! Work with Dean on making micro change and see how that can u...

You're really sensitive about your business, it's often really close to your heart because you started it from day one and you're so closely tied to it but Rach has some advice about how your customers see your Auto Repair shop and it may surprise you. 

Are you a tad stretched financially? Would opening on a Saturday help things out? Listen to Rach's advice on this. 

Whispering Loudly, The Workshop Whisperer's Podcast. Th...

Here Rach dives into how to effectively make your customers fall in love with you so they come back time after time, no discounts required! Also an employee that is wildly productive but doesn't follow processes? What should you do about that? It can be a problem because their output is great but the entire team is seeing them work outside the systems laid out for the rest of the team so it's a bit of a pickle. 

Whispering Lou...

Hiring a Service Advisor who is completely green isn’t the worst idea if they’re a great personality fit for the role. Rach takes you through the hoops. Also what happens when you're ready to move off the tools and you're worried it will impact the workshop and morale, discover effective strategies to ensure a smooth transition. 

Gain practical insights on recruitment, onboarding, and leadership to optimise your wo...

Here we share insights on remote team management and how to make that work. Also we dive into apprenticeship challenges and how to navigate them as well as preparing for the electric vehicle revolution in auto repair. How much should we invest in prepping our workshops to deal with these vehicles and things to consider when doing so.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk ...