Whispering Loudly

You want your service advisor to take charge and be loved and revered by customers and techs alike but what happens when they start taking licence handing out discounts and acting without authority? Rach weighs in. Also what about a booked out workshop with nothing left to spare? What do you do when things seem like they’re going well from the outside in but you’re not turning over the profit you want. Listen to how to ...

"I'm Busy!" lots of people wear busyness like a badge of honour but it's not, it's a slow way to go broke. Tune in to discover how to transform your business mindset and achieve success without the chaos. It's a lesson in leadership, delegation, and finding balance.

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop ...

When you're recruiting you need to really make sure you're hiring someone with the right personality profile for the job it's not just about previous experience in fact you're better off to have someone with the right personality profile for the job rather than previous experience because they're ultimately going to a better fit for the role, enjoy it and achieve more for your bottom line. 

Don't just accept anyone into your v...

Rachel is always looking for ways to innovate and create change for the better at the Workshop Whisperer. One of the things she's done recently is create a couple of roles within the business that needed to be filled but she didn't want to conform to old titles and the limitations that went with them, so she flipped the script and created new ones.

One of the roles she created has been filled by the exceptionally skilled and talent...

You can write a glorious job add and have a killer interview process but if the vibe in your shop isn't conducive and attractive to top candidates they won't hire you as their employer plus how your  technicians darting out to the front desk could be damaging your bottom line. 

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out mo...

Do you feel like you’re always looking over your staff? Stressed that if you turn away for too long it will all go pear shaped? Probably with good reason because you’ve put pout many fires before. 

Rach dives into useful strategies that will not only get you off the tools and out of the micromanaging hot seat but to a place where you can work on the business instead of in it. Also learn how to make your staff more ...

A successful workshop and also family dynamic is based on clear, honest and effective communication here we dive into that as well as how to master customer service, and strategies for attracting female technicians to the industry. Make your Auto Repair Shop a vibe for both employees and your customers, let Rach show you how! 

Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk&n...

You have good margins, you've been doing this a while and doing it well, your team trusts you and your customers love you so what's the only thing standing between you are wild success? It's you. That's right you're the only thing standing in your way so it's time to back yourself fully and completely change the game. 

Dean Evans, along with with guest son rising AFL star Logan Evans, delve into the theme of confidence, partic...

Here Rachy offers a plea, please ask for help before it's too late. We can completely turn your business around but the earlier you understand and acknowledge you need help the better the outcome will be for you. There are red flags in business you can see that Rach will point out that show you are operating in conditions that mean you must seek assistance sooner rather than later or you won't have a business to operate. Take contr...

Often you’ll hear from Rach extraordinary stories of success but Laura and Bec are here to share their stories with you of growth and complete transformation. Move from struggle to success in business, get your life back and achieve extraordinary financial success. These success stories also show you how they went from struggle and overwhelm to a place where their businesses can manage themselves for a time period while the o...

Honestly there are so many ways to spend lots of money on marketing in 2025, lots of them will net you no result too so it's a good idea to exercise caution. Rach delves into Meta changes recently and her experience of what works. We also dive into the four-day work week, the importance of empowering teams while overcoming micromanagement tendencies. We talk about the necessity of replacing lost customers, and practical advice...

Workplace conflict is complex but we as leaders must seek resolution.

Here Dean shares five principles derived from martial arts self-defense that can be applied to manage and resolve and dissolve conflicts effectively. These principles focus on understanding emotional dynamics, validating feelings, and establishing clear communication to foster resolution. The team also discusses the importance of reflection and learning from conf...

They’re not just someone to answer the telephone and put through the paperwork Service Advisors can be so much more for your business. They should be a well oiled machine that enhances the customer experience, makes them feel seen and brings in more business at the end of the day through added services and educating customers on what’s good for their vehicles. The Service Advisor needs to be a person your customers can ...

Most Auto Repair Shops don't really have a game plan for how the year is going to roll out and the gaols of the business which is a big mistake. Rachel Evans chats about the need for regular planning sessions, how to encourage team involvement and the significance of setting meaningful goals.  Rach shares insights on creating a sustainable business model that allows for a four-day work week while maintaining profitability and ...

Are your finances shaky? Don't worry we're here to dissect why. Finance guru Adele Martin, The Money Mentor takes you through what might be holding you back in terms of getting it together money wise. She has some amazing, varied and highly practical advice that can be easily understood and implemented immediately to better your bottom line. Tune in to whip your finances into shape! 

Whispering Loudly, The Workshop Whisperer's...

Rachel Evans addresses common questions from auto repair shop owners, focusing on the importance of understanding markup and margin for profitability, as well as navigating the complexities of apprenticeship and employment decisions. Many accountants don't discuss markup and margin with you, they leave you in the dark. Many Auto Repair Shop owners are simply not away that 30-50% markup is not sufficient for profitability these days...

It's a large pain in the backside, another team member leaves and you have to recruit AGAIN. Also the painful process of working through the candidates that do apply to find the right fit for the team or in fact you can find one. Let Rach tell not only attract A players but how to keep them and how to seek them out in the hiring process.

She'll give you tips and strategies around hiring and show how you can even leverage AI to do t...

You might think you're going along ok, maybe you're sort of lacking in motivation at the moment, maybe you're lacking in energy or feeling overwhelmed at certain junctures. Have you considered you may be burnout? Or on the road to burnout. Once you get there it's a long climb out so listen up while our team school you on the physical, mental, emotional, and spiritual signs of burnout.

Not only is it important for you to look after ...

Wow there's a tongue twister! But seriously it grows tiresome doesn't it? 

Watch as Dean introduces you to the 'ladder of commitment' to help service advisors navigate customer conversations effectively. Here we outline specific steps to gain customer authorisation and emphasise the significance of providing choices to customers to facilitate decision making. Dean shares valuable insights on how to turn customer hesitations in...