Legal Leaders Exchange
“Legal Leaders Exchange,” a new podcast from Wolters Kluwer’s ELM Solutions. This podcast series was created to deliver insights on optimizing legal operations for corporate legal and insurance claims professionals. We have created this podcast as a way to connect with you about some of the most valuable and beneficial developments in the world of legal operations. We will bring you insights from our leaders and experts to help you optimize how your corporate legal or insurance claims department works and keep you updated on the latest trends and updates from the industry. Subscribe to the podcast and join us for upcoming episodes that will focus on the data, processes, and technology that can enable your legal ops staff to operate more efficiently and meet your company’s business and legal goals. We look forward to bringing you the latest industry insights, expert perspectives, and best practices.
Episodes
April 2, 2026 • 39 mins
In this episode of Legal Leaders Exchange, join Jen McIver as she sits down with Vince Venturella, Christian Hartz, and Ciaran Flaherty to explore the realities of responsible AI adoption in legal teams. The panel examines how technology impacts the practice of law by breaking down critical topics like trust, data compliance, and the future of legal workflows. You will discover practical insights and clear strategies to help you co...
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February 13, 2026 • 34 mins
In this episode, we sit down with Dean Sonderegger to explore how AI is transforming the legal industry. From boosting efficiency and simplifying processes to leveraging data for smarter decision-making, Dean shares insights on how legal teams can stay ahead in a rapidly evolving landscape. Tune in for a forward-thinking conversation packed with practical takeaways for legal ops professionals and beyond!
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January 16, 2026 • 31 mins
In this special episode, Jen McIver and Diana Flanders take you behind the scenes of ELM Amplify 2025, which took place in Orlando in November 2025.Through rapid-fire, podcast-style conversations recorded on-site, Jen captures candid perspectives from legal ops managers, litigation leaders, and technology specialists representing Citizens Bank, Popular Bank, Westfield Insurance, Santander, Marsh McLennan, M&T Bank, and Organon....
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December 22, 2025 • 33 mins
In this episode of Legal Leaders Exchange, host Jennifer McIver sits down with Carlos Gámez of Wolters Kluwer Legal & Regulatory and Sinéad Kenny from Brightflag, to unpack the major themes that shaped the legal industry in 2025.
The conversation begins with a lighthearted look at personal passions, such as BBQ rib rubs and the "Motley Accruals" band, before diving into critical industry shifts. They discuss the growing appetite...
The conversation begins with a lighthearted look at personal passions, such as BBQ rib rubs and the "Motley Accruals" band, before diving into critical industry shifts. They discuss the growing appetite...
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October 14, 2025 • 33 mins
In this episode of Legal Leaders Exchange, host Jennifer McIver is joined by Catrine Chevalier, Legal Operations specialist at DHL, and Stacy Lettie, Chief of Staff at Organon.
This candid conversation explores how lean legal ops teams can deliver outsized impact, even without big budgets or expansive headcount. From auditing invoices with precision to transforming repetitive tasks into opportunities for innovation, Stacy and Catrin...
This candid conversation explores how lean legal ops teams can deliver outsized impact, even without big budgets or expansive headcount. From auditing invoices with precision to transforming repetitive tasks into opportunities for innovation, Stacy and Catrin...
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September 16, 2025 • 32 mins
What happens when legal operations meet agentic AI? In this engaging episode, our Jen McIver and Vince Venturella dive into the fast-moving world of agentic AI, autonomous digital agents that can research, act, and collaborate with humans.
From negotiating rates and reviewing invoices to pondering the big question - whether AI will replace our jobs - they delve into how legal operations teams can embrace this technology to do more ...
From negotiating rates and reviewing invoices to pondering the big question - whether AI will replace our jobs - they delve into how legal operations teams can embrace this technology to do more ...
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August 25, 2025 • 38 mins
Join us on Legal Leaders Exchange as we dive into the transformative journey of DHL’s legal team from the viewpoints of Mark Smolik and Elaine Darr.
Discover how they’ve redefined legal operations, embraced AI, and built a culture of innovation that’s shaping the future of the legal industry. Whether you’re a legal professional, a tech enthusiast, or a leadership aficionado, this episode is packed with insights and inspiration.
Liste...
Discover how they’ve redefined legal operations, embraced AI, and built a culture of innovation that’s shaping the future of the legal industry. Whether you’re a legal professional, a tech enthusiast, or a leadership aficionado, this episode is packed with insights and inspiration.
Liste...
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June 12, 2025 • 31 mins
As AI becomes more embedded in the daily lives of legal departments, the call for robust
regulatory frameworks is louder than ever. In the 28th episode of Legal Leaders Exchange, we
sit down with experts Ken Crutchfield and Jennifer McIver to explore the evolving landscape
of AI regulations—from the EU AI Act to global compliance trends. We unpack what these
changes mean for legal professionals, compliance officers, and tech leaders, a...
regulatory frameworks is louder than ever. In the 28th episode of Legal Leaders Exchange, we
sit down with experts Ken Crutchfield and Jennifer McIver to explore the evolving landscape
of AI regulations—from the EU AI Act to global compliance trends. We unpack what these
changes mean for legal professionals, compliance officers, and tech leaders, a...
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May 22, 2025 • 32 mins
In the 27th episode of “Legal Leaders Exchange” join Jennifer McIver as she sits down with
Katie Larson and Lindsay Berman to share the story behind LegalVIEW BillAnalyzer. This
conversation explores how the solution was shaped by years of working closely with in-
house legal teams and their law firms. With a foundation in both AI and human insight,
LegalVIEW BillAnalyzer has grown into a tool that supports evolving legal department
nee...
Katie Larson and Lindsay Berman to share the story behind LegalVIEW BillAnalyzer. This
conversation explores how the solution was shaped by years of working closely with in-
house legal teams and their law firms. With a foundation in both AI and human insight,
LegalVIEW BillAnalyzer has grown into a tool that supports evolving legal department
nee...
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April 8, 2025 • 29 mins
In this episode of Legal Leaders Exchange, join Jen McIver, Rich Stoll and Brian
Jorgenson as they explore the journey of transforming the industry’s leading source of hourly
rate trends and benchmarks into Wolters Kluwer’s ELM Solutions' latest legal data platform,
LegalVIEW DynamicInsights. This discussion covers the importance of data transparency and
the benefits of a data-driven approach in the legal industry. Whether you are a me...
Jorgenson as they explore the journey of transforming the industry’s leading source of hourly
rate trends and benchmarks into Wolters Kluwer’s ELM Solutions' latest legal data platform,
LegalVIEW DynamicInsights. This discussion covers the importance of data transparency and
the benefits of a data-driven approach in the legal industry. Whether you are a me...
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December 6, 2024 • 31 mins
In this insightful episode of the Legal Leaders Exchange podcast, host Jennifer McIver
engages in a thought-provoking discussion with Ken Crutchfield about the transformative
impact of generative AI on the legal industry. The conversation centers around the findings of
the 2024 Future Ready Lawyer survey by Wolters Kluwer, which marks its sixth iteration and a
significant five-year milestone.
Looking ahead to 2025, the conversation anti...
engages in a thought-provoking discussion with Ken Crutchfield about the transformative
impact of generative AI on the legal industry. The conversation centers around the findings of
the 2024 Future Ready Lawyer survey by Wolters Kluwer, which marks its sixth iteration and a
significant five-year milestone.
Looking ahead to 2025, the conversation anti...
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November 14, 2024 • 33 mins
On this episode, Jennifer McIver, Associate Director of Legal Operations & Industry Insights, is joined by Jim Michalowicz, Sr. Manager of Legal Operations Business Performance at TE
Connectivity.
This episode offers valuable insights into the intersection of law and business, providing how the practical application of business principles can shift the value proposition of the legal department to become the protector of assets.
Bo...
Connectivity.
This episode offers valuable insights into the intersection of law and business, providing how the practical application of business principles can shift the value proposition of the legal department to become the protector of assets.
Bo...
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September 20, 2024 • 36 mins
On this episode, Wolters Kluwer’s ELM Solutions experts Jennifer McIver, Associate Director of
Legal Operations & Industry Insights, Vince Venturella, Associate Director of Technology
Product Management, and Lisa Garcia, Associate Director of Customer Experience and User
Experience, discussed the origins, the purpose, and functionalities of LegalCollaborator, a
game-changer for corporate legal departments. LegalCollaborator offers ...
Legal Operations & Industry Insights, Vince Venturella, Associate Director of Technology
Product Management, and Lisa Garcia, Associate Director of Customer Experience and User
Experience, discussed the origins, the purpose, and functionalities of LegalCollaborator, a
game-changer for corporate legal departments. LegalCollaborator offers ...
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August 15, 2024 • 35 mins
On this episode, Jennifer McIver, Director of Legal Operations & Industry
Insights at Wolters Kluwer ELM Solutions, Joy Thorpe, Director of Legal Operations at Altria,
and Jorge Arevalo, Director of Strategic Pricing at Faegre Drinker, discussed the importance of
managing efficient outside-counsel relationships, stressing the relevancy of communication,
trust, and relationships between both parties, along with the challenges and op...
Insights at Wolters Kluwer ELM Solutions, Joy Thorpe, Director of Legal Operations at Altria,
and Jorge Arevalo, Director of Strategic Pricing at Faegre Drinker, discussed the importance of
managing efficient outside-counsel relationships, stressing the relevancy of communication,
trust, and relationships between both parties, along with the challenges and op...
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On this episode recorded at the CLOC Talk Studio at CLOC Global Institute 2024, Jen McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, and DHL’s Tiffani Hamilton-Huynh, Director of Legal Innovation, Analytics & Technology, and Catrine Frazier, Legal Operations Specialist, discussed how DHL is negotiating rates with their law firms, performing annual law firm reviews, and implementing b...
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April 2, 2024 • 25 mins
On this episode, renowned thought leader Ken Crutchfield, Vice President and General Manager of Legal Markets for Wolters Kluwer Legal and Regulatory, and Jennifer McIver, Associate Director of Legal Operations and Industry Insights for Wolters Kluwer ELM Solutions, discuss how GenAI in general, and ChatGPT in particular, are radically transforming the way corporate legal departments and law firms deliver their work - now more eff...
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November 28, 2023 • 22 mins
In a recent podcast from Wolters Kluwer, Nancy McKinstry, Wolters Kluwer CEO and Chair of the Executive Board, and Barbara Wixom, Principal Research Scientist at the MIT Center for Information System Research, delve into the transformative potential of data analytics and monetization.
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September 22, 2023 • 20 mins
On this episode, our Nathan Cemenska, Director of Legal Operations and Industry Insights at Wolters Kluwer’s ELM Solutions and procurement expert Andie Lam, Director of Global Category Manager at Novartis, discuss the intricacies and challenges of managing outside counsel guidelines, managing legal spend and budgeting and the role of procurement in assisting in-house counsel teams to drive maximum efficiencies in their outside-coun...
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July 25, 2023 • 27 mins
In this episode, our Barry Ader and Nathan Cemenska discuss what it means for corporate legal departments to be future ready, and how corporations can successfully build comprehensive strategies to leverage new technologies and data-driven metrics to drive maximum efficiencies in their legal spend and outside-counsel management.
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March 29, 2023 • 20 mins
On this episode, Wolters Kluwer’s ELM Solutions experts Abhishek Mittal and Jeffrey Solomon take on a well-known insight: Change management is already hard, but coupled with the rising AI technology, it’s becoming even harder. Listen to Abhishek’s and Jeff’s recommendations on how to create awareness with hands-on experience around artificial intelligence, learn from early adopters and peers who have know-how on the matter, and enc...
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