Break Point

Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out!

⏱️ Timestamps

• 00:00 Welcome & Introductions
• 03:03 What ARE B...

Break Point is BACK, BABY! 😎 And in honor of Break Point's triumphant return, we are joined by not one, but TWO of our newest Developer Advocates: Travis Toulson and Allen Andreas. Join us as we cover everything from fun stories about our past developer blunders to what you can anticipate at Knowledge25. 

⏱️ Timestamps

• 00:00 Welcome & Where We've Been
• 02:10 Meet Our Newest Advocates! 
• 06:37 Why Did Travis and Al...

In today’s solo-Lauren episode of Break Point, we will be diving into the hottest topic on the market - Agentic AI - specifically what it is, how it's being utilized on the ServiceNow platform, and why this is such a big deal for developers!

Topics

• 00:00 Welcome & Introductions
• 04:21 What Is Agentic AI?
• 09:23 What Will Agentic AI on ServiceNow Look Like?
• 12:23 Why Agentic AI is Not Any Old Just a Tech Trend
• 15:...

In today's episode, I've gathered (nearly) all of the Developer Advocates to discuss our fondest memories from 2024, as well as our plans for making 2025 the Community's best year yet! 

Topics

• 00:00 Welcome & Introductions
• 03:15 Our Top 3 Moments from 2024
• 21:31 What We Are Reading to Prep for 2025
• 33:29 Our Developer Advocate New Year's Resolutions
• 39:51 Conclusion & Outro

Check out the other ServiceNow po...

In today’s episode, we celebrate the launch of a brand new, free-to-use product that will change the way developers work forever! 

Topics

• 00:00 Welcome & Introductions
• 12:03 What Is ServiceNow Studio?
• 13:45 What About Legacy Studio?
• 14:43 Studio vs App Engine Studio
• 20:48 What Are Customers Saying About Studio?
• 26:06 Andrew’s Favorite Feature of Studio
• 28:35 When Will Studio Be on PDIs?
• 29:24 What Knowledge Content is Pla...

In today’s episode, welcome back to Break Point two special guests to talk about the future of pro-coding on ServiceNow - Xanadu and beyond!

Topics

• 00:00 Welcome & Introductions
• 02:39 Defining the Many Acronyms (e.g. SDK, IDE)
• 08:19 Biggest Changes Between Washington and Xanadu for the SDK
• 16:41 The IDE's Improvements and Clarity on the Many "Studios"
• 21:05 Best Practices in Development Moving Forward
• 29:34 Where's the Roa...

In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft what Break Point 3.0 will be together.

Topics

• 00:00 Welcome & Introductions
• 03:00 Would you listen to Break Point more frequently if there was a video component on the Dev Program YouTube channel?
• 04:30 How frequently do you listen to new episodes of Break Point?
• 08:46...

While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers.

Topics

• 00:00 Welcome
• 03:50 Lauren's #5
• 08:26 Chuck's #5
• 11:31 Lauren's #4
• 16:49 Chuck's #4
• 21:0...

The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen.

Topics

• 00:00 Welcome/Introductions
• 07:10 Platform passion
• 07:53 Advocacy ideas
• 11:26 Challenges for Kristy
• 18:41 Any surprises?
• 19:36 Getting prepared for this role
• 21:29 Words of advice
• 22:30 Contact info
• 23:03 Outro

• Kristy's...

We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI.

Topics

• 00:00 Welcome/Introductions
• 02:07 Current uses for AI
• 17:07 ServiceNow shift in positioning
• 25:22 Barriers to using AI
• 35:08 Favorite Xanadu AI features
• 42:37 Recap
• 44:07 Outro

• Prompt Library

I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life.

Topics

• 00:00 Welcome/Introductions
• 07:38 How Susan found ServiceNow
• 09:56 Being a CTA
• 10:56 Platform experience
• 14:57 Opportunities for im...

They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community.

Topics

• 00:00 Welcome/introductions
• 01:28 Reasons for retiring
• 02:44 The future of Break Point
• 06:09 Looking back
• 08:05 Between now and September 6
• 10:08 Plans after September 6
• 12:53 Challenges in retiring & other topics
• 24:23 Call to action
• 25:48 ...

The Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on our platform. In this episode we'll be talking to our 2024 Devvies App Of The Year winners about their experience.

Topics

• 00:00 Welcome/introductions
• 09:01 Inspiration for the app
• 11:13 What was built
• 12:35 Outcomes
• 15:15 Challenges
• 19:43 The roadmap
• 21:50 How did you hear ...

We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice).

Topics

• 00:00 Welcome/introduction
• 07:30 Thoughts on the platform
• 09:35 Thoughts on first year as ServicNow MVP
• 13:11 Knowledge 24 experience
• 16:58 Aylee's ServiceNow "comf...

Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers.

Topics

• 00:00 Welcome/Introductions
• 06:12 What Creator Studio is (and is not)
• 10:39 How to get it
• 11:22 Who is the persona for Creator Studio
• 15:26 Best practices
• 17:34 Files created by Creator Studio
• 20:07 Com...

Knowledge 24 is in the books. This episode is just Lauren and me reflecting on some of our favorite memories while they're still fresh.

Topics

• 00:00 Welcome/Intro
• 02:27 Writing a lab
• 09:31 Putting together keynote
• 18:47 The new developer theme
• 22:36 Hackathon
• 24:23 MVPs
• 27:27 The Japan closing session
• 31:58 Pranav's contributions
• 33:45 Closing party
• 35:21 Dev Advocate Photo Op
• 37:53 Taking a look at
• 42:34 Call to actio...

Knowledge 24 is is our big ServiceNow event each year, and it includes our developer event CreatorCon which is specifically for devs, admins, architects – the practitioners of the platform – most of which I suspect are listeners to this podcast. To help you navigate CreatorCon, we've got all four developer advocates to share their combined wisdom to help you get the most out of the conference this year.

Topics

• 00:00 We...

As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos

Topics

• 00:00 Welcome/Introductions
• 12:18 Why demos?
• 14:25 The audience
• 17:19 Good demos vs bad demos
• 21:08 Preparation planning
• 28:21 Delivering the demo
• 30:53 After the demo
• 34:32 Contact info
• 35:33 Outro

Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release.

Topics

• 00:00 Welcome
• 01:21 Intros and Thoughts on Washington DC release
• 04:31 Thoughts on AI
• 07:16 ServiceNow career storiees
• 12:29 Advice for people starting their ServiceNow journeys
• 15:41 Outro

Links

• Vi...