Patiently Connecting
Patiently Connecting is a storytelling podcast highlighting experiences with telehealth, or healthcare appointments that take place online. Host Amy Finkelstein is the Technical Support Specialist at the Global Healthy Living Foundation. In this podcast, she interviews, patients and individuals who work in the tech and healthcare industries to learn more about the technical and social elements of telehealth, and how they have changed greatly since the pandemic started in 2020. If you are new to telehealth, or would like to learn more about its presence in the world and the future of the industry, join Tech Amy to learn more about the ever-changing landscape. Brought to you by www.ghlf.org
Episodes
In this episode, Amy continues her conversation with insurance biller Maria Civitelli Forgione and GHLF’s Director of Policy and General Counsel Steven Newmark.
“I think a lot of people aren’t aware of these state line issues until they happen to be travelling or they happen to live near a boarder and then suddenly it applies to them.”
Highlights:
0:39- “What is the best way for patients to connect wit...
In this episode, Amy learns about the world of insurance with the help of insurance biller Maria Civitelli Forgione and GHLF’s Director of Policy and General Counsel Steven Newmark.
“We changed very quickly- like overnight in Connecticut and the tri-state area from in-person visits to telehealth visits… The insurance totally did a 360 and the providers had to find new platforms like doxy.me or Zoom.”
Highli...
In this episode, Amy speaks with Jesse Tonkinson’s partner, Annie Lunt, a first-time mother whose pandemic experience included an unexpected pregnancy, moving across state lines, and many telehealth appointments.
“My pregnancy was probably the most surprising thing I could have anticipated in life. Jesse and I had just gotten engaged, and I had chosen to use an IUD. In January [2020] I found out I was pregnant.”
H...
In this episode, Amy interviews Jesse Tonkinson, a medical student and first-time father. He shares his pandemic experience and perspective on telehealth as he witnessed first-hand personally and professionally.
“It’s extremely hard to Facetime or Zoom and understand what the doctor is talking about. You’re just sitting in the parking lot, and you know, the phone dies and you’re just stuck there in the parki...
In this episode Amy speaks with Ivan Diller, a psychologist who had to move his practice online due to the COVID-19 pandemic.
“Every time someone logs in from a car, they think they’re the first person to do that. So, I have to tell them they are not the first person to call from the car. Feel comfortable. Relax.”
Highlights:
0:39- “Overnight we had to learn how to jump in and make therapy work online”
...In this episode Amy speaks with her friend and colleague, Danielle, about her personal experiences with telehealth as well as her insights about cyber security.
“I’m at the stage where I’m just trying to take control of things that I don’t have control of because they’re either genetic or I’ve been ignoring because I’ve just been trying to get to my career and get through. When you have to ...
In a world surprised by COVID-19, the way we visit doctors changed, adapted, and grew. Telehealth was not new before the pandemic, but it was not widely used –since March 2020 everything changed, and telehealth is now here to stay. What does this mean for patients? For providers? Come with Tech Amy to learn about the world of telehealth while it develops.
Brought to you by www.ghlf.org
See omnystudio.com/listener for pr...
Are we using our cameras for this call? You’re not the only person anxiously asking before logging on to a call. Tech Amy explains how to handle camera etiquette.
www.ghlf.org
See omnystudio.com/listener for privacy information.
Have you ever wondered how to choose the right device for a Telehealth appointment? Tech Amy covers what to do.
Brought to you by www.ghlf.org
See omnystudio.com/listener for privacy information.
We can’t hear you! What did they say? Have you ever found the mute button confusing? Tech Amy explains the many meanings of mute in this episode.
Brought to you by www.ghlf.org
See omnystudio.com/listener for privacy information.
Have you ever wondered if there is etiquette to using your computer’s microphone? Tech Amy covers what to do.
Brought to you by www.ghlf.org
See omnystudio.com/listener for privacy information.
Have you ever been on a video call that keeps glitching? Tech Amy covers what to do.
Brought to you by www.ghlf.org
See omnystudio.com/listener for privacy information.
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