Startup for Startup - Global ⚡ by monday.com

The current geopolitical situation in Israel brings quite a few challenges for startups wishing to raise money. These challenges become even more significant when they involve foreign VCs who may need help understanding the situation, making the way startups communicate with them even more critical. 

In mid-November, we held an event where Daria Wertheim interviewed Shuli Galili from the UpWest Fund, Jacques Benkoski from U.S. Ve...

Why is it important for CS & AM to work together? What can this cooperation allow us as a company? 

Customer retention is one of the most, if not the most, important abilities for a company. It becomes even more important in a time when markets are changing, and companies are re-evaluating their expenses and making sure every service they use is at the core of their business - not a nice to have, but a must-have.

Let's talk about SaaS metrics in 2023.

The last few years have turned the tables for many startups, and have also changed the way the market, and investors in particular, have evaluated startups. As part of this, many of the metrics we have worked with until then - such as ARR or CAC, have become much less relevant. The market wanted to focus on profitability and efficiency and had to find new metrics to support this.

In thi...

A discovery call is fundamental to any successful sales cycle. Looking at the more simple definition of it, a discovery call is the first conversation with a potential customer after they’ve shown initial interest in our product. It’s basically our chance to get to know the customer and see if we're a good fit for them, and, in return, if they're a good fit for us.

But there’s is a lot more to a successful discovery call than calli...

How do you build a product that people will want to share with each other? What do you do when you have two weeks left until your runway ends? How do you know that pivot is the right thing for your startup?

Back in 2015, Joe Thomas and his fellow co-founders held a meeting where they each pitched three startup ideas. They spent the next eight months striving to develop a video-based product for customer feedback but unfortu...

Why have we decided to build a startup within monday.com? What makes a founder that closed their company want to start a new one within an existing company? And how does the integration between the two companies work? 

How many of the big companies you know have started within other companies? Gmail started within Google, Atlassian has companies with a different brand like confluence, and most other examples related to companies ac...

There is a number of important points in an employee’s life at a company. The most crucial one is probably the onboarding. a good onboarding experience can improve the employees’ retention by 82%, and their performance by 70%. It puts a lot of weight on this process - that many companies struggle with.

By working right with a few tools, you can improve dramatically the onboarding to your team. In this episode, we’...

In the age of technology, careers shift all the time. A programmer can wind up in product management. A content writer can find their passion for design and become a graphic designer. More and more, we’re becoming comfortable switching career paths, and like any new practice, there’s a name for it: job crafting. Though job crafting is all the rage at the moment, not every company - or manager - embraces the idea—a...

 “Well done!” “Err, good job.” “It’s sufficient.” For both the giver and receiver, feedback can feel daunting. As a manager, you face quite a few challenges: you don’t want to be so slight-handed that the team member doesn’t know what to improve or how, but you also don’t want to come across as cold and demotivate the person, or equally as undesirable,  causing a...

Having a bunch of great team members doesn’t guarantee team success. Your team needs to be able to run smoothly and independently, effectively collaborating with each other without needing constant reassurance. Vitali Margolin learned this lesson the hard way when he realized that as a CTO of a small startup, his team wasn’t capable of making decisions and moving forward without asking for his permission on every single...

The hiring manager has a lot of responsibility: they define their precise hiring requirements, take part in interviews, and most likely - create a home assignment for candidates. After this whole process, they provide a retro look to improve the hiring process.

Absurdly, most hiring managers lack this expertise. We answer a few questions around how hiring managers can become stronger at one of the most crucial aspects of their role...

Ask five Heads of CS the following questions and you may end up with five different answers: how do you define KPIs for CS teams? How can we make sure the KPIs cover all of our goals?

In CS, a well-defined KPI can boost revenues, while inaccurate metrics can shift the focus from what’s important. 

This week Darya Wertheim spoke with Head of High Touch Customer Success, Tom Ronen, and Head of Client Services, Nir Fogel, a...

Quick, describe your company culture in six words. Got it? We’ll go next: ownership, inclusion, product-centric, customer-centric, impactful, and speed. When starting the company, monday.com’s founders, Eran Zinman and Roy Mann, chose these attributes to guide their company culture. Well, it definitely sounds good - but does that still stand today?

Creating company culture is one hell of a challenge, and in this SFS Tal...

What does ‘making an impact’ really mean? In this episode, we explore how to make a meaningful impact, analysis paralysis, and why making mistakes can be a good thing. Tune in for one of our most exploratory episodes yet!

"Impact" is a startup buzzword, but it’s harder to know what that looks like in practice. We define impact as using our technology, talent, and teamwork to improve a situation or solve an issue. ...

What are the challenges in keeping things in-house? How to decide which project should be outsourced, and which shouldn’t be? And how can we choose a vendor wisely?

At monday, we kept everything in-house since the very early days of the company. Developers, designers, customer experience representatives, marketing associates and managers, video creators - everything. This policy proved itself, but as the company grew, maintai...

IC - Individual Contributor - is a development path companies can offer for those of us who want to move forward, but managing is just not our thing. Many companies promote great employees, only to find out that they don't get the most out of them as managers. It happened to us at monday as well. In this episode, we dived into this issue with the help of two ICs, an HR VP and an organizational psychologist.

What does this IC path i...

Working on a product with a team can easily be frustrating. The product manager has his own vision, but the designer rather go in a different direction - and it ends up getting to the developer who just doesn't understand why they think this UI fits the code. This separation between each profession along the process creates misunderstandings, frustration, and often limits every single person to his own field without understanding t...

When thinking about salespeople's salary - we know that it comes with commissions aside. For years we’ve known that this is the way to get the most out of your salespeople. Lately, this assumption has been undermined. The rise of behavioral economics’ studies, alongside companies that reconsidered their incentives, led to different approaches that can change dramatically not only the way we think about compensation in the sales wor...