What the Fixed Ops?! (WTF?!)

What the Fixed Ops?! (WTF?!)

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

Episodes

March 16, 2026 49 mins
Influence matters. Leadership matters. And real sales performance depends on both.

In this episode of What the Fixed Ops?!, we welcome Christian Younggren, sales trainer and founder of Kaizen Automotive Consulting, to the show.

Christian’s journey is rooted in decades inside the dealership world. He started in the car business in 1992 as a salesperson, worked his way through finance and management, and eventually became General Sales...
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AI is advancing fast — but skilled technicians aren’t going anywhere.

Watch the full episode: https://youtu.be/_FWnkP4smlc

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendly.com/don-278. 

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE...
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The moment you think you’ve arrived is the moment you stop growing.

Watch the full episode: https://youtu.be/_FWnkP4smlc

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendly.com/don-278. 

BE THE 1ST TO KNOW. LIKE and FOLLOW HERE 
w...
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If your compensation plan isn’t built for quality, don’t expect to attract it.

Watch the full episode: https://youtu.be/_FWnkP4smlc

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendly.com/don-278. 

BE THE 1ST TO KNOW. LIKE and FO...
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The further you want to go, the more humility matters. Ego stalls growth.

Watch the full episode: https://youtu.be/_FWnkP4smlc

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendly.com/don-278. 

BE THE 1ST TO KNOW. LIKE and FOLLOW ...
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You don’t need a perfect past. You need work ethic. In automotive, effort still wins.

Watch the full episode: https://youtu.be/_FWnkP4smlc

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendly.com/don-278. 

BE THE 1ST TO KNOW. LIKE...
Mark as Played
Quality isn’t claimed — it’s earned. If you want proven skill, look for ASE.

Watch the full episode: https://youtu.be/_FWnkP4smlc

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendly.com/don-278. 

BE THE 1ST TO KNOW. LIKE and FOLL...
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The data is clear: ASE-certified techs earn more, perform better, and stay longer.

Watch the full episode: https://youtu.be/_FWnkP4smlc

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendly.com/don-278. 

BE THE 1ST TO KNOW. LIKE an...
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Your pay plan might be driving short-term wins… and long-term damage. Incentives shape culture.

Watch the full episode: https://youtu.be/_FWnkP4smlc

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendly.com/don-278. 

BE THE 1ST TO ...
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Forget the stereotypes. The next wave of technicians isn’t lazy or entitled — they’re sharp, capable, and ready.

Watch the full episode: https://youtu.be/_FWnkP4smlc

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendly.com/don-27...
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Standards matter. Leadership matters. And the future of fixed ops depends on both.

In this episode of What the Fixed Ops?!, we welcome Dave Johnson, President & CEO of ASE (Automotive Service Excellence), to the show.

Dave’s story is the embodiment of what’s possible in this industry. From growing up farming and ranching in northern Wyoming to a 32-year career with Ford Motor Company — ultimately serving as a global executive ove...
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Nick Ruffolo shares how stepping up, owning tasks, and staying ready for the next big opportunity transformed his path in the car business.

Watch the full episode: https://youtu.be/5wVNMGmB6pg 

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today....
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Nick shares why department silos create friction and limit growth. A dealership should operate as one team, not separate islands.

Watch the full episode: https://youtu.be/5wVNMGmB6pg 

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://c...
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Nick Ruffolo explains that service specials aren’t just about bringing customers in - they’re tools advisors use to close the deal.

Watch the full episode: https://youtu.be/5wVNMGmB6pg 

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https:/...
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Nick Ruffolo shares the right way to welcome customers into the shop. They shouldn’t have to ask where to go or what to do.

Watch the full episode: https://youtu.be/5wVNMGmB6pg 

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendl...
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Nick Ruffolo is all in on AI. Innovation is coming either way - you can fight it, or you can embrace it.

Watch the full episode: https://youtu.be/5wVNMGmB6pg 

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendly.com/don-278. 

BE T...
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Nick Ruffolo shares which metrics he believes actually matter — ELR, GPP, and RO count — and whether Hours per RO is overrated.

Watch the full episode: https://youtu.be/5wVNMGmB6pg

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://cale...
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Tech video is Nick’s favorite tool. He tracks every metric to see what’s working — and what’s not.

Watch the full episode: https://youtu.be/5wVNMGmB6pg

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calendly.com/don-278. 

BE THE 1ST ...
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Nick Ruffolo explains why the best technician recruiting strategy is simple: build a great place to work and let word spread.

Watch the full episode: https://youtu.be/5wVNMGmB6pg 

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://calen...
Mark as Played
Want to lead in the car business? Inspect what you expect. Double-check everything. Write it down. Keep your head on a swivel.

Watch the full episode: https://youtu.be/5wVNMGmB6pg 

Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. 
Schedule your complimentary consultation today. https://cale...
Mark as Played

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