What the Fixed Ops?! (WTF?!)
Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.
Episodes
September 14, 2026 • 53 mins
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning welcome Josh Arnold, Master Technician and Co-Founder of Within Spec, for an insightful conversation about the automotive technician shortage, technician retention, mentorship, and what dealerships need to do differently to develop the next generation of skilled automotive professionals.
Josh explains why the industry's technician problem m...
Josh explains why the industry's technician problem m...
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August 31, 2026 • 59 mins
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning welcome Matt Crumpton, Director of Business Development for NAPA Auto Parts and the NAPA Auto Care program, for a wide-ranging conversation about the rapidly changing automotive repair industry and what franchise dealerships can learn from successful independent repair shops.
With 28 years of automotive experience, Matt shares lessons he's learne...
With 28 years of automotive experience, Matt shares lessons he's learne...
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August 17, 2026 • 52 mins
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning welcome Michael Keene, Chief Revenue Officer at Chameleon Limited, for an eye-opening conversation about the future of artificial intelligence in automotive fixed operations and why the biggest opportunity isn't replacing people—it's developing better leaders.
Michael explains why AI should be viewed as a leadership tool rather than a staff...
Michael explains why AI should be viewed as a leadership tool rather than a staff...
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August 3, 2026 • 43 mins
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning welcome David Long, founder of David J. Long Coaching & Performance, creator of Pandemic of Positivity, and author of Step Zero, for an inspiring conversation about leadership, personal growth, accountability, and the mindset that separates great leaders from everyone else.
David shares his incredible journey from addiction, homelessness, and...
David shares his incredible journey from addiction, homelessness, and...
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July 20, 2026 • 50 mins
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Nolan Armpriester, General Manager of Twin Pines Ford of Hamburg, for an insightful conversation about dealership leadership, fixed operations, mobile service, customer retention, and why the future of automotive service is happening outside the four walls of the dealership.
Drawing on decades of experience working his way from serv...
Drawing on decades of experience working his way from serv...
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July 6, 2026 • 55 mins
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with David Anderson, CEO and co-founder of EvenFlow AI, for a fascinating conversation about service department optimization, predictive analytics, artificial intelligence, dealership operations, and the human side of leadership.
David shares his unconventional journey from academia and applied mathematics to airlines, healthcare, and ul...
David shares his unconventional journey from academia and applied mathematics to airlines, healthcare, and ul...
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June 22, 2026 • 49 mins
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Dennis McGinn, founder of Rapid Recon and co-founder of Workflow Live, for an insightful conversation about dealership accountability, operational excellence, leadership, and the transformative role of AI in automotive retail.
Dennis shares the story behind building Rapid Recon into one of the most widely adopted dealership technolo...
Dennis shares the story behind building Rapid Recon into one of the most widely adopted dealership technolo...
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June 8, 2026 • 53 mins
In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Bill Springer for a deep dive into the evolving world of dealership customer retention, fixed operations, and long-term service loyalty.
Drawing from insights in his latest Dealer Retention Report, Bill breaks down the biggest challenges and opportunities facing dealerships today—from tire sales and first service appointments ...
Drawing from insights in his latest Dealer Retention Report, Bill breaks down the biggest challenges and opportunities facing dealerships today—from tire sales and first service appointments ...
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May 25, 2026 • 49 mins
Culture isn’t built through slogans or perks—it’s built through leadership, accountability, training, and creating an experience people actually want to be part of.
In this episode of What the Fixed Ops?!, we welcome back Nick Ruffolo for an in-depth conversation on what truly drives long-term success inside a dealership. From customer retention and employee engagement to leadership development and process ...
In this episode of What the Fixed Ops?!, we welcome back Nick Ruffolo for an in-depth conversation on what truly drives long-term success inside a dealership. From customer retention and employee engagement to leadership development and process ...
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May 11, 2026 • 55 mins
Growth doesn’t come from adding more tools—it comes from seeing clearly, fixing what’s broken, and building systems that actually work.
In this episode of What the Fixed Ops?!, we welcome John Acosta, CEO of VTech Dealer IT and a leader at the intersection of automotive, technology, and cybersecurity. John brings a rare combination of military discipline, entrepreneurial grit, and deep dealership experience...
In this episode of What the Fixed Ops?!, we welcome John Acosta, CEO of VTech Dealer IT and a leader at the intersection of automotive, technology, and cybersecurity. John brings a rare combination of military discipline, entrepreneurial grit, and deep dealership experience...
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April 27, 2026 • 47 mins
(00:00:00) Intro
(00:00:39) Tim shares the origin of Tour Detour
(00:01:44) How the idea turned into a viral series
(00:05:58) What Tim wanted to achieve from making the show
(00:10:52) Fixed ops as the backbone of dealership profitability
(00:13:15) The danger of over-quoting and losing customer trust
(00:19:14) What Tim's Strategy Looks Like on a Daily Basis
(00:25:35) Rethinking service appointments v...
(00:00:39) Tim shares the origin of Tour Detour
(00:01:44) How the idea turned into a viral series
(00:05:58) What Tim wanted to achieve from making the show
(00:10:52) Fixed ops as the backbone of dealership profitability
(00:13:15) The danger of over-quoting and losing customer trust
(00:19:14) What Tim's Strategy Looks Like on a Daily Basis
(00:25:35) Rethinking service appointments v...
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Watch
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April 13, 2026 • 44 mins
Some careers follow a straight line. Others are built by recognizing opportunity, solving problems, and scaling what works.
In this episode of What the Fixed Ops?!, we welcome Matthew Wilmsen, Chief Revenue Officer, and Eric Wilson, SVP of OEM Partnerships at Fixed Ops Marketing, to the show.
Both Matt and Eric bring deep experience from high-level automotive, data, and growth organizations—and in this conversat...
In this episode of What the Fixed Ops?!, we welcome Matthew Wilmsen, Chief Revenue Officer, and Eric Wilson, SVP of OEM Partnerships at Fixed Ops Marketing, to the show.
Both Matt and Eric bring deep experience from high-level automotive, data, and growth organizations—and in this conversat...
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March 30, 2026 • 53 mins
Some careers are planned. Others are built through grit, pressure, and pure resilience.
In this episode of What the Fixed Ops?!, we welcome Sheila Pogue, Dealer Marketing Consultant at Dealer OMG, to the show.
Sheila’s journey into the automotive and dealership world didn’t begin in a showroom or service drive — it started in hospitality, managing bars and restaurants before making an unexpected leap...
In this episode of What the Fixed Ops?!, we welcome Sheila Pogue, Dealer Marketing Consultant at Dealer OMG, to the show.
Sheila’s journey into the automotive and dealership world didn’t begin in a showroom or service drive — it started in hospitality, managing bars and restaurants before making an unexpected leap...
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March 16, 2026 • 49 mins
Influence matters. Leadership matters. And real sales performance depends on both.
In this episode of What the Fixed Ops?!, we welcome Christian Younggren, sales trainer and founder of Kaizen Automotive Consulting, to the show.
Christian’s journey is rooted in decades inside the dealership world. He started in the car business in 1992 as a salesperson, worked his way through finance and management, and eventuall...
In this episode of What the Fixed Ops?!, we welcome Christian Younggren, sales trainer and founder of Kaizen Automotive Consulting, to the show.
Christian’s journey is rooted in decades inside the dealership world. He started in the car business in 1992 as a salesperson, worked his way through finance and management, and eventuall...
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March 13, 2026 • 35 secs
AI is advancing fast — but skilled technicians aren’t going anywhere.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.&nbs...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.&nbs...
Listen
Watch
Mark as Played
March 12, 2026 • 1 min
The moment you think you’ve arrived is the moment you stop growing.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
Listen
Watch
Mark as Played
March 11, 2026 • 27 secs
If your compensation plan isn’t built for quality, don’t expect to attract it.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don...
Listen
Watch
Mark as Played
March 10, 2026 • 38 secs
The further you want to go, the more humility matters. Ego stalls growth.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
Listen
Watch
Mark as Played
March 9, 2026 • 32 secs
You don’t need a perfect past. You need work ethic. In automotive, effort still wins.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/do...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/do...
Listen
Watch
Mark as Played
March 6, 2026 • 38 secs
Quality isn’t claimed — it’s earned. If you want proven skill, look for ASE.
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com...
Watch the full episode: https://youtu.be/_FWnkP4smlc
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com...
Listen
Watch
Mark as Played
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