Focus on Outcomes
Welcome to "Focus on Outcomes," Elevity's podcast where we spotlight organizations making a positive impact in their communities. Each episode features candid conversations with leaders from various industries, including nonprofits and for-profit organizations, to uncover the outcomes of their work and the real-world impact they create. Hosted by Elevity’s Jeff Dotzler, the podcast dives into thought-provoking discussions about challenges, innovations, and successes in the managed services space and beyond. Subscribe now and join us on this journey of discovery and impact!
Episodes
In this powerful episode of Focus on Outcomes, we’re joined by Sean Moore, Community Relations Manager at Open Door Columbus, an organization with deep roots in disability support and a bold vision for the future.
What You’ll Learn:
- How Open Door’s innovative use of remote support technology is reshaping independence for adults with disabilities
- The story behind their new sensory park, a first-of-its-kind, fully inclusive space in...
In this episode of Focus on Outcomes, we sit down with Sarah Baszka, Director of the Applied AI Lab at Waukesha County Technical College (WCTC) and an internationally recognized leader in AI strategy, education, and innovation.
What we cover:
- Why Wisconsin is becoming a rising AI hub (hello, Silicon Prairie!)
- How the Applied AI Lab is helping small and mid-sized businesses adopt AI tools and strategy
- AI-powered accelerator programs...
Peter Niebler, Director of Technology, joins Jeff Dotzler to break down how small and mid-sized businesses can better plan IT budgets for 2026.
- Align tech with business goals
- Plan for risk, productivity & AI
- Avoid surprise costs with better roadmapping
Plus, rapid-fire fun: favorite apps, tacos vs. sandwiches, and more.
In this episode of Focus on Outcomes, Jeff Dotzler sits down with Shaun Trudell, President of Automation Arts, to explore how the company has scaled from a small team to a statewide AV powerhouse. Shaun shares insights on how evolving technology, especially in the wake of COVID, has reshaped client needs, the increasing role of cybersecurity in AV, and why end-user input is essential to successful solutions. Plus, hear about Automa...
In this episode, Jeff and Patrick are joined by Justin Blackstone, Senior Vice President and Chief Development Officer at the YMCA of Greater Indianapolis. Justin shares how the YMCA goes far beyond being "just a gym," serving as a powerful community hub that supports over 200,000 individuals through educational programs, health initiatives, youth empowerment, and veterans services. From career certifications and childcar...
In this episode of Focus on Outcomes, Jeff Dotzler and Patrick Hanifin dig into some of the most underutilized tools in the Microsoft 365 suite, and how they can dramatically improve productivity, collaboration, and organization for teams of all sizes.
From Microsoft Teams and Planner to To Do, Power Automate, and the increasingly powerful Copilot, Jeff and Patrick share real-life examples of how they use these tools internally at E...
In this episode of Focus on Outcomes, hosts Jeff Dotzler and Patrick Hanifin sit down with Matt Cranney, the Executive Vice President of M3 Elevate. Matt shares his journey from Liverpool, England to Madison, Wisconsin, and his 20-year career at M3. He discusses the strategic vision for M3 Elevate, the challenges faced by small and medium-sized enterprises (SMEs), and the importance of technology adoption and talent retention. Matt...
In this episode of the Elevity Focus on Outcomes podcast, Aaron Rice from Feeding America Eastern Wisconsin discusses the organization’s mission to combat hunger and improve food security in the region. Aaron shares insights into the innovative programs and partnerships that have been established to address food insecurity, the impact of community support, and the challenges faced in ensuring equitable food distribution. The conver...
In this episode of Focus on Outcomes, Stephanie Hayden, CEO of Ronald McDonald House Charities in Madison, discusses the organization's mission to support families during their most challenging times. Stephanie shares insights into the vital role of community and volunteerism in creating a "home away from home" for families with hospitalized children. She highlights how RMHC leverages technology to enhance operations...
In this episode of Focus on Outcomes, Matt Thomson, Director of Cyber Liability at M3 Insurance, shares his expertise on managing cyber risks, implementing cybersecurity policies, and navigating the aftermath of cyber incidents. With a background in operational cybersecurity, Matt provides unique insights into the evolving landscape of cyber insurance, including how businesses can optimize their policies and prepare for worst-case ...
In this episode of Focus on Outcomes, Kelly Moran, president of the Gordon Flesch Charitable Foundation, joins us to share how the foundation enriches local communities by supporting grassroots organizations that assist those facing illness, hardship, and disaster. Kelly explains the foundation’s unique employee-driven approach, how it started after 9/11, and the powerful impact of small contributions on organizations in need. Lear...
In this special Cybersecurity Awareness Month episode, Jeff and Patrick discuss practical steps to help organizations avoid cybersecurity breaches and prevent bad outcomes. They explore the critical role employees play in cyber defense, sharing insights on how breaches often start with human error, especially through phishing emails. The hosts emphasize the importance of cultivating a cybersecurity culture, educating teams, and imp...
Can a data-driven approach transform how organizations impact their communities? Join Elevity President Jeff Dotzler and Senior Sales Manager Patrick Hanifin in this exciting relaunch of Focus on Outcomes as we promise to uncover the secrets behind successful non-profits and for-profit organizations making real differences. Jeff shares wisdom from his experience in an MSP leadership peer group, emphasizing the power of collaboratio...
Join us with a fun departure from our usual into the heart of a critical topic- Cyber Insurance. We are joined but the CEO of a cyber insurance company Kirsten Bay. Learn about the industry and challenges and why your next renewal might be more expensive.
Join Elevity President Jeff Dotzler and Director of Solutions Paul Hager as we talk to the CTO/CISO of State Collection Service, Jim Warner about how they focus on outcomes.
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