Ratchet+Wrench Radio

Giving back can do more than support a good cause—it can also strengthen your shop's reputation and deepen customer loyalty. In this episode of Ratchet+Wrench Radio, Christine Schaffran talks with Adam Sutton, CEO of DX3 Brands and RNR Tire Express, about how shop owners can turn community involvement into a strategic advantage by creating meaningful, authentic connections in their local markets.

Congress recently advanced legislation addressing Right to Repair, but the final language looks much different than what independent repair advocates originally sought. Bill Hanvey, president and CEO of the Auto Care Association, joins Ratchet+Wrench Radio to explain what made it into the bill, what was left out, what happens next, and how shop owners can help shape the future of vehicle data access and consumer choice.

CPA Nick Papakyrikos joins Ratchet+Wrench Radio host Christine Schaffran for Episode 1 of a three-part series on why busy shops still struggle financially, what private equity sees in the industry, and how shop owners can build lasting wealth instead of burnout.

Ashley Jo Bloom, co-owner of PNW Automotive, talks about growing up in the garage, redefining shop culture, empowering future technicians, and building a family business designed to last for generations.

Technicians are speaking up—and the message is clear. From pay and career paths to culture and communication, this episode dives into what shop owners must understand (and do differently) to compete for talent in 2026.

Think your shop is just four walls and a lift? Think again. Discover how real estate strategies like sale leasebacks can fuel expansion, boost liquidity, and reshape the way you grow your business.

Between difficult customers, endless to-do lists, and constant problem-solving, it’s easy for shop owners to operate on autopilot. In this episode of Ratchet+Wrench Radio, Margaret Light explains how simple mindfulness habits can help you slow down, think clearly, and lead more effectively—without adding another task to your day.

AI isn’t replacing your team—but it might be the fastest way to multiply their time. In this episode, Seth Thorson shares how shop owners can move beyond the hype and start building custom AI agents that streamline HR, improve technician documentation, and elevate service writer performance.

What really drives your team to perform at a higher level? In this episode, Mike Mooney breaks down how shop owners and leaders can move beyond surface-level motivation tactics to build genuine buy-in. From aligning personal and company goals to challenging outdated processes and creating a culture of accountability, he shares actionable strategies to help teams stay engaged, adaptable, and committed to long-term success.

Running a shop doesn’t mean living at work. In this episode of Ratchet+Wrench Radio, licensed therapist Margaret Light unpacks the mental load of ownership—and how small mindset shifts can help leaders protect their energy, relationships, and businesses.

Michelle Pippin never planned on joining the automotive industry. A broken timing belt on a remote Alaskan highway changed everything. Now, nearly a decade later, she’s leading a movement to intentionally invite, mentor, and empower women in auto repair—and challenging shop owners to rethink how leadership is built inside their businesses.

What happens when your dad hands you the keys to the shop—and the responsibility—before you’re old enough to vote? In this candid conversation, Tonnika Haynes opens up about legacy, leadership, letting go, and why sometimes the best training is being pushed off the boat and told to swim.