Mastering Feedback: The Art of Constructive Criticism

Introduction:

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• Summary: Speaker discusses the challenge of giving negative feedback to sensitive or arrogant individuals without causing hurt feelings, emphasizing the importance of feedback in personal and professional growth.

Core Concept: The PSP Formula for Feedback

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• Summary: Introduction of the PSP (Praise, Share, Praise) formula as an effective method for delivering feedback across various relationships and settings, including personal and professional environments.

Detailed Explanation of PSP:

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• Summary: Breakdown of the psychological rationale behind the PSP method:
  • Praise: Start by affirming the individual’s positive qualities to create a safe emotional space.
  • Share: Constructively present the negative feedback, focusing on specific behaviors or performances that require improvement.
  • Praise Again: Conclude with further affirmation to reinforce self-esteem and leave the conversation on a positive note.

Real-life Application and Examples:

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• Summary: Discussion on identifying positive traits in difficult individuals and the significance of distinguishing between a person's behavior and their inherent qualities.

Techniques for Effective Feedback Delivery:

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• Summary: Strategies for delivering negative feedback, including disassociation techniques to separate the person from their behaviors, thereby minimizing defensive reactions.

Conclusion: Vision and Aspiration Focus

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• Summary: Encouragement to end feedback sessions on a high note by discussing the recipient’s aspirations and offering support to achieve their goals, reinforcing the positive impact of feedback.

Final Thoughts:

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• Summary: Recap of the PSP strategy and its benefits, especially for HR professionals, with a call to action to apply this approach in daily interactions to foster growth and improvement.

Speaker: Rene (Pseudonym)

• Role: Motivational speaker and consultant specializing in interpersonal communication and personal development.
• For Human Resources (HR) Professionals