Orea Hotels & Resorts CEO on Robotics in Hospitality

In this episode of Hotel Tech Insider, we had the pleasure of sitting down with Gorjan Lazarov, the CEO of Orea Hotels and Resorts, to dive into the topic of digital transformation within the hospitality sector. We shared our journey through both the hospitality and telecommunications fields, emphasizing how pivotal customer experience and innovation are to our industry. We discussed the technological advancements we've embraced at Orea, such as online check-in, tracking employee satisfaction, and even employing robots like Pepper for cleaning and service tasks. We stressed the crucial role that people play in our field and the necessity for digital literacy to meet evolving customer needs. Our conversation also explored the tech infrastructure at Orea, including our use of Hotel Time for managing properties and the emerging role of AI in optimizing revenue management. Additionally, we touched on our company's commitment to enhancing the guest experience, fostering employee engagement, and devising strategies for future expansion. The episode highlighted the transformative impact of technology on improving operational efficiency, increasing guest satisfaction, and steering the hotel industry towards a promising future.