In this episode we sit down with Dr. Laura Janusik. Dr. Janusik is known throughout the world as a leading expert in teaching and training listening. Her PhD in Communication and her MBA assist her in using research-based information to help people change their daily communication interactions to develop greater cohesion, increase trust, demonstrate empathy, meet deadlines, and increase productivity...all through the power of listening! In our conversation Dr. Janusik talks about the challenges with communication in healthcare, how words don't create meaning; people do, and four ways healthcare leaders can listen and understand better.
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