Dear Laura Show - Ep 10 - Handling gossip in the office | Second opinions and shoppers

In this episode of the "Dear Laura Show", Laura from Front Office Rocks tackles two
important issues: handling gossip in the office and addressing price inquiries for dental procedures. 

Laura emphasizes the need to confront and address gossip in the workplace rather than ignore it. She advises involving the entire team in discussions, establishing policies to handle gossip, and providing support and guidance to the team
members on how to handle it effectively.

When it comes to price inquiries, Laura explains that patients often focus solely on
cost and insurance coverage when contacting dental practices. Instead of immediately
providing prices over the phone. Laura suggests taking control of the conversation by
gathering more information about the patient's specific needs and offering to schedule an appointment. 

She highlights the importance of convincing patients to choose a dental practice based on factors beyond price alone, such as the quality of dentistry
and overall patient experience. Overall, Laura's advice revolves around actively addressing and managing gossip in the office while prioritizing effective communication with patients regarding price inquiries. 

By implementing these strategies, dental offices can foster a positive work environment and attract patients based on the quality of their services rather than just the cost.