In this 6th episode of the Dear Laura Show, Laura, the founder of Front Office Rocks, advises dental practices on how to deal with dental insurance.
She encourages dental practices to focus on educating patients on the value of dental care, rather than solely on insurance and money. She also advises against using scripts and encourages team members to answer patient questions from the heart, with confidence and exceptional customer service.
Laura suggests that the team should avoid becoming too insurance-driven and instead focus on being insurance-savvy while prioritizing the patient's care.
Ultimately, the team should aim to be the patient's healthcare provider, have a
conversation with the patient first and sign a treatment plan.
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