Episode 31: Creating Your Ideal Client Experience: Insights from H.B. Pasley

In the return of The G.E.M. Series Podcast, we welcome a brand new guest H.B. Pasley! H.B. Pasley is an expert at creating your ideal client experience. He has been a coach, a creative, and a professional communicator for close to 4 decades. He has published many books and countless leadership guides, facilitated thousands of people in leadership development retreats, and produced over 7 million song streams on Spotify. Even after all that, he is fond of deflecting attention from his accomplishments by saying, “My real claim to fame is that I have failed at more ventures than most will ever attempt ... and I took a lot of notes.” H.B. shares interesting facts about his life and experiences as a lifeguard, coach, musician, and business advisor. H.B. emphasizes the importance of vulnerability, empathy, and personal connection in leadership and personal relationships. H.B. also shares how to create an ideal client experience, how to choose a great advisor, and books as well as resources that helped him grow in his career. Join us as we dive into his journey, learn from his experiences, and discover the secrets to his success! Key Takeaways 00:00:00What is The G.E.M. Series 00:01:16H.B. Pasley's Background 00:05:22Importance of Empathy 00:07:48H.B.’s music career 00:09:23Trying to Bridge the Gap 00:12:11Inventing a Circuit to Help Musicians 00:16:30Who is the Ideal Listener? 00:19:43Personal Gravity 00:21:56Authenticity in Business 00:25:52Choosing a Great Advisor 00:27:09The Power of Vulnerability 00:31:00Leadership and Insecurity 00:32:23Why do people relate more to failure 00:34:25Coaching on Personal Storytelling 00:38:30Sharing Personal Tastes 00:39:37How to Host Great Parties 00:42:09Absorbing Knowledge and Reading Books 00:46:06The Ideal Client Experience 00:47:41Never Drop the Ball Again 00:49:19Client Experience Model 00:52:30Partnership Program Quotes 00:20:03 “Nothing replaces personal interactions, mentorships, and human connections.” - H.B. Pasley 00:27:15, "I think vulnerability in particular is a superpower in anything you're trying to do. It's your biggest advocate because it does align with what your origin story is and your motivations." - Blake Chapman 00:30:38 “Insecurity is an awareness that you're not up to spec but instead of talking about not being up to spec you hide it. You over-achieve, you talk more, you get bossy, you’d do anything to shield yourself.” - H.B. Pasley 00:31:26 “If you want to heal from your own tendency of hiding your failures, panicking, and freaking out when you don't feel sufficient, the great thing to do is to do the opposite of what you feel at that moment.” - H.B. Pasley 00:32:03 “I've learned that when I'm in my best leadership modality, I'm actually talking about the things that I'm afraid of because people relate to failure more than they relate to success.” - H.B. Pasley 00:48:43 “Discovering who you're best with, who is magically attracted to you, who you're amazing with, that discovery process in itself gives rise to a new privilege.” - H.B. Pasley Resources and Links “Make Me” - Lee Child https://www.amazon.com/Make-Me-Lee-Child/dp/0804178798 “The Pleasure of His Company” - Dutch Sheets https://www.amazon.com/Pleasure-His-Company-Intimate-Friendship/dp/0764209485 “Peak Performance Principles for High Achievers” - John Reid Noe https://www.goodreads.com/en/book/show/4072955 “Never Drop the Ball Again” - H.B. Pasley https://www.amazon.com/Never-Drop-Ball-Again-Experience/dp/0990682714 Connect with H.B. Pasley https://www.hbpasley.com/ https://www.idealclientexperience.com/ https://twitter.com/hbpasley https://www.linkedin.com/in/hb-pasley/ H.B.’s book: “Never Drop the Ball Again” https://www.amazon.com/Never-Drop-Ball-Again-Experience/dp/0990682714 Learn more about RocketLevel 🚀 What’s New? Check out below: https://www.partners.rocketlevel.com/affiliates/ https://rocketlevel.com/request-demo/ WEBSITE: https://rocketlevel.com CAREER: https://radius.theresumator.com LINKEDIN: https://www.linkedin.com/company/rocketlevel INSTAGRAM: https://www.instagram.com/rocketlevel/ FACEBOOK: https://www.facebook.com/RocketLevel/ /