Generative AI's Transformative Role: Productivity & Reshaping Employee Experiences | S5E1

Kick off Season 5 of the 'Growing Your Business with People' podcast with a first-of-its-kind Podcast Party hosted at my place, where we recorded two insightful episodes! Dive into the future of work alongside ten visionary executives.

We start by dissecting Generative AI's transformative role in boosting productivity and reshaping employee experiences, highlighted by PwC's trailblazing implementation of their ChatPwC system and the strategic upskilling imperative.

They explore the potential benefits and risks of implementing AI in the workforce, emphasizing the importance of human skills like creativity, compassion, and innovation. The conversation also touches on the need for upskilling and training to ensure that employees can effectively utilize AI technology.

The speakers highlight the potential for AI to enhance productivity and create new opportunities, while also addressing concerns about job displacement and the digital divide. Overall, the episode provides valuable insights into the future of work and the role of AI in business growth.

Despite a slight hiccup with one of the visual feeds, the rich dialogue was completely captured. So, tune in to absorb invaluable insights that define our changing professional landscape. How will you prepare for these shifts? Share your thoughts and join the conversation.

The panel included renowned leaders, including:

• Ron Arigo (Chief HR Officer, AAA Northeast)
• Amanda Bailey (VP of HR for Boston University)
• Collin Bailey (Chief Transformation Officer, Hudson Bay Company)
• Lisa Bisaccia (fmr CHRO CVS Health and Current Chair of the Board of Trinity College)
• Keith Christensen (fmr. SVP HR Corporate Services CVS Health)
• Tony Clapsis (SVP Clinical Trial Services CVS Health)
• Adrianna Dawson (Community Engagement Director Verizon)
• Mark Griffin (CHRO at BJ’s Wholesale Club)
• Sharon Vitti (CEO ATI Physical Therapy)
• Laurie White (President Greater Providence Chamber of Commerce)

In this episode:
00:00:00 | Introduction and discussion of generative AI augmentation
00:03:54 | The importance of human skills in conjunction with AI
00:04:58 | How generative AI augmentation can improve employee productivity and experience
00:08:07 | The need for careful regulation and ethical use of AI
00:09:28 | The positive impact of AI on healthcare providers
00:12:42 | The rapid growth and implications of AI technology
00:12:42 - 00:13:14 | Productivity redefined by administrative tasks moving away from human work
00:13:14 - 00:13:37 | Importance of recognizing and safeguarding against biases in AI
00:16:21 - 00:16:57 | Exploring the impact of AI on personalization and human experience
00:18:02 - 00:18:36 | Ensuring integrity of data used in AI systems
00:25:03 - 00:25:32 | Addressing digital equity and inclusion in the AI era
00;28;08;21 | Are we skilling people for the right skills needed in the future?
00;28;34;28 | AI can help bridge the skills gap and create innovation
00;36;49;01 | Generative AI can help employees with complex tasks
00;37;21;20 | Potential issues such as plagiarism need to be mitigated
00:41:01 | Leaving behind non-college educated workers
00:41:27 | Considering the impact on service economy jobs
00:47:29 | Recognizing skills outside of traditional education
00:48:13 | Allowing employees to showcase their abilities
00:48:33 | The benefit of flexibility and open-mindedness

Special thanks to all those who encouraged me to do this podcast, with a special thanks to my son Jeffrey who challenged/inspired me to do this podcast, Vinnie and Emmett who have helped to post and promote it, and Aubrey who has provided me with good, constructive feedback along the way! Love, Dad