In this episode of It's All About Experience Management #XM Jason S Bradshaw catches up with Dan Gingiss.
Dan Gingiss is an international keynote speaker and coach who believes that a remarkable customer experience is your best sales and marketing strategy. His 20-year professional career included leadership positions at McDonald’s, Discover, and Humana.
Dan is the author of two books, The Experience Maker and Winning at Social Customer Care, and also co-hosts the Experience This! podcast. Learn more about him at www.dangingiss.com
During the episode, Dan poses the question - is the experience you are delivering worthy of remark? Is it REMARKABLE?
Dan also shares his experience from corporate America and challenges us to stop looking for the multi-year program of work but instead focus on making consistent small improvements to improve the experience.
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