I interview a longtime Dr. Deming fan and early DevOps pioneer in this episode. Donna has a similar background to mine, where we both worked before the age of clouds and modern infrastructure. You are going to enjoy this podcast. Here are some links for follow-up knowledge.
Donna Knapp Linkedin
ReCommoning: Transitioning Organisations with Jabe Bloom
The Visible Ops Handbook
TRADE-OFFS UNDER PRESSURE: HEURISTICS AND OBSERVATIONS OF TEAMS RESOLVING INTERNET SERVICE OUTAGES
What Would Deming Do
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