Many organizations struggle with setting up a digital response strategy. How do you trust front line staff to answer properly, if they don’t know the policies? How do you have a consistent response, no matter who responds, or when? How do you provide these responses, whether the channel is the website chat, email, social media, mobile, or phone? And how do you minimize service costs, while maintaining service quality?
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.
Death, Sex & Money
Anna Sale explores the big questions and hard choices that are often left out of polite conversation.
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If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.