Welcome to Episode 11 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brooke Sellas discuss some of the hottest topics and trends in Customer Experience (CX).
On this episode, Shark and Brooke chat about:
• Identifying the right skills for CX
• Having 'tougher skin' to fix a problem
• Having a recruitment strategy to find the personality and soft skills needed
• Creating the right environment with the right first hire to lead a team
• Finding the right background and mindset for a CX hire
• Our Champion of the Episode
• Our “Karen” of the Episode
• and much more!
Find out more about strategist and keynote speaker Kenneth "Shark" Kinney HERE.
Find out more about Brooke Sellas and B Squared Media HERE.
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