Welcome to Episode 12 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brooke Sellas discuss some of the hottest topics and trends in Customer Experience (CX).
On this episode, we welcome Richard Shapiro, the Founder and President of The Center for Client Retention and the author of The Endangered Customer: 8 Steps to Guarantee Repeat Business. Richard joins Shark and Brooke to discuss:
• Key factors that contribute to customer retention in today's competitive landscape
• Common mistakes or challenges companies face when trying to improve customer retention
• How organizations use customer feedback and data to enhance their customer retention efforts
• Customer churn analysis and strategies to proactively prevent it
• Creating a culture of customer-centricity and empower their employees
• Effective customer retention strategies for industries or sectors with higher churn rates
• and much more!
Find out more about strategist and keynote speaker Kenneth "Shark" Kinney HERE.
Find out more about Brooke Sellas and B Squared Media at HERE.
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