Welcome to the Episode 2 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas kick things off with discussing some of the hottest topics in Customer Experience (CX).
On this episode, we welcome Jay Baer to discuss his "Time to Win: the 2022 Consumer Patience Study," a national research study measuring the impact of rapidity and responsiveness on consumer attitudes, purchases, and loyalty .
Brooke and Shark dive deeper into the report with Jay and discuss:
• The importance of speed in regards to CX
• Convincing management to implement better response times
• Question whether brands can make the change even after the pandemic
• How to measure the ROI of improved speed?
• Surprises in the research
• and a lot more!
Find out more about strategist and keynote speaker Kenneth "Shark" Kinney at https://www.asharksperspective.com/the-cx-engine-show.
Find out more about Brooke Sellas and B Squared Media at https://bsquared.media/cx-engine/.
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