Welcome to Episode 3 of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas discuss some of the hottest topics and trends in Customer Experience (CX).
On this episode, Shark and Brooke chat about:
• Possible implications for Chat GPT within Customer Experience
• FAQs and the importance of getting a customer's question right 100% of the time
• How technology tools still complicate CX
• The Future of Chatbots
• Our Champion of the Week
• Our "Karen" of the Week
• and much more!
Find out more about strategist and keynote speaker Kenneth "Shark" Kinney HERE.
Find out more about Brooke Sellas and B Squared Media HERE.
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