In this episode, Vitaliy Vinnichuk joins the show. He is the Co-Owner and General Manager of VTS Transportation Inc. VTS Transportation Inc. offers full-service transportation and logistics solutions, specializing in reefer transportation.
Today, Vitaliy Vinnichuk shares the story of how VTS Transportation Inc. was born, the services they provide and how they provide top-quality customer service to their customers, while maintaining excellent care for their employees. Sit back, relax and enjoy!
Website: https://vtstransportation.com
General Manager
Hello my name is Vitaliy Vinnichuk and I am the Co-Owner and General Manager of VTS Transportation Inc. A little about me, I was born in Ukraine and in September of 2000, we moved to California with my family. We quickly adapted to the hard-working culture of the country and began to work in the trucking industry. Being owner-operators at another company we continuously encountered issues and poor customer service. We wanted to do things differently; thus VTS Transportation Inc was created. Our goal was to be transparent, honest, and exceed at customer service. We started with the idea of opening up a dispatch company to dispatch the 6 trucks we had at the time of early 2013. From the beginning the journey was difficult, we had troubles, mistakes, and frustrations. The hours were long due to the lack of knowledge and expertise in how dispatch correctly functioned. We knew we needed to take a different approach, my brother and I dove into learning the correct way of managing a trucking business, from booking loads to correct billing we strived to exceed at it. Meanwhile our father started to learn the maintenance of trucks and began to service the trucks to minimize downtime on the road. Believe me, the journey was difficult, we were in a different country with little English, but this motivated us to work harder, we learned the rules, language, and culture quickly setting yearly goals, and achieving them. Today we have over 150 trucks that we Dispatch with 40 office personnel. Our gross projection will be over 33 million this year. Everything we do is in-house from servicing our own equipment to the in-house software we built. Above all, we remain transparent, honest, and exceed at customer service.
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