[WPE_044] - Decoding NPS: The Game-Changer for E-Commerce Success

Welcome to Women Powering e-Commerce, where we embark on a captivating journey into the world of female e-commerce entrepreneurship. In this episode, we demystify the Net Promoter Score (NPS), a metric that has left entrepreneurs perplexed. Hosted by a seasoned female entrepreneur, this podcast guides you through the intricacies of NPS and its relevance to your business.

NPS, or the Net Promoter Score, is a simple number that reveals your customers' loyalty and their willingness to recommend your product or service. Learn the art of calculating NPS, categorizing customers into promoters, passives, and detractors, and interpreting the results.

Explore the benefits of NPS, from its quick customer satisfaction overview to its potential for deep insights and growth prediction. Understand its limitations, including possible survey bias, and discover ways to address them. By the end of this podcast, you'll understand why NPS is a valuable asset for e-commerce entrepreneurs, offering insights, measuring customer loyalty, and fueling growth.

Join us for a deep dive into the world of NPS and how it can empower your e-commerce journey. Rate, share, and subscribe to stay informed about the inspiring stories and challenges faced by women entrepreneurs in the e-commerce arena.


Suzie's businesses:
- Zumalka.com - Ecommerce store where we help pet parents with their pet's health naturally.
- BusterFetcher.com - Helps businesses to lowering their shipping invoices

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