Steve Grau, Anna Liotta and Steve Wirth join hosts Rob Lawrence and Chris Cebollero at the American Ambulance Association Annual Conference 2023
This episode of EMS One-Stop With Rob Lawrence is brought to you by Lexipol, the experts in policy, training, wellness support and grants assistance for first responders and government leaders. To learn more, visit lexipol.com.
In this EMS One-Stop/Inside EMS crossover podcast, Chris Cebollero teams up with Rob Lawrence to report on the 2023 American Ambulance Association Annual Conference from the MGM Grand, in Las Vegas. Rob and Chris discuss their own personal highlights and Rob’s leadership session, delivered with Acadian Ambulance President, Justin Back.
Rob and Chris are joined by Page, Wolfberg & Wirth Founding Partner, Steve Wirth, Esq., and discuss bias, the topic of Steve’s conference session. Rob then interviews AAA keynote speaker, Anna Liotta, together with Royal Ambulance President Steve Grau, as they discuss:
TOP QUOTES FROM THIS EPISODE
“In dealing with bias, self-awareness is absolutely critical – you have to do an inventory of your life and say ‘where are these things that I’ve experienced and how do they affect my decision making today and my interaction with other people,’ so self-awareness is really the first step.” — Steve Wirth
“When you go to a conference, go up to somebody. The reason that you have a nametag, with your first name in very large font is so that I can say, ‘Hello Chris, I’m Rob, pleased to meet you. What do you do?’ and that’s how a network occurs.” — Rob Lawrence
“Having this culture of a high-level of engagement is really focusing on our employees as our primary customer and making sure that we understand what their goals, ideals, passions are, and how to meet them.” — Steve Grau
“Just by the way they answered a simple question ‘so, what do you do?’ I could tell if they had been working there 2-3 weeks if they answer with a bright sparkle, ‘I work at Amazon.’ But if they had been there 2-3 months, they would pause, ‘well … I work at Amazon,’ And 6 months, they would drop a codeword, ‘I currently work at Amazon.’” — Anna Liotta
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Watch for more
https://www.ems1.com/leadership/articles/the-10-commandments-of-servant-leadership-OkBq610vz8C12Gb1/
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EPISODE CONTENTS
Part 1: Rob Lawrence and Chris Cebollero – Serving to lead
00:30 – Rob and Chris introduction
1:30 – Car seat safety (not rated for ambulances)
3:30 – Rob’s leadership session with Acadian President Justin Back on the principles of leadership, serving to lead
05:30 – Chris discusses leadership as a science
06:30 – What we want from our leaders
Part 2: Steve Wirth – Overcoming bias
07:30 – Welcome Steve Wirth
08:00 – Steve discusses his conference session, “We are all prejudiced” delivered in partnership with Macara Trusty (GMR)
11:30 – The importance of networking and meeting professional friends
14:56 – Chris talks about his leadership series on EMS1
Part 3: Anna Liotta and Steve Grau – Retaining your primary customer
16:00 – Introduction: Anna and Steve
17:00 – Generational difference - Have you seen a “Star Wars” movie?
17:30 – Anna: Common sense is not that common
18:30 – The Royal Ambulance (award winning) Career Bridge Program
20:00 – Generational codes in the workforce
22:50 – The revolving door of employment
24:00 – Creating the milestones of forward progression
25:00 – Anna’s Experience with Fortune 500 companies
25:30 – Understanding that your talent and people are your primary customer
26:00 – Creating an arc of experience
28:00 – Not allowing yourself to say “that’s how I did it”
29:00 – Fostering the whole human
30:00 – Pulling talent forward
31:00 – Rob and Chris close
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