Here we are, at the end of another fascinating season grounded in knowledge and inspiration. This is episode 10 of First Contact Podcast, where we’re diving deep into workforce management in contact centers with one of the most prolific women speakers of this type of enterprise solution, the Contact Center Whisperer and expert – Juanita Coley.
Juanita is the CEO and founder of Solid Rock Consulting, a WFM consulting firm. When she’s not busy winning the 2022 “Most Influential Technology Advisors”, she’s constantly on a mission to normalize women in tech and leadership roles and make a positive, purposeful impact.
Join us for a talk on the power of workforce management, the gap in technology, jargon in IT and much more!
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