Episode Transcript
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Welcome to the RV Rental Secrets Podcast.
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.999I'm your host, Stacey Maxson, and I'm thrilled to guide you through the journey of launching, growing, and managing a profitable RV rental business.
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Welcome to the RV Rental Secret Podcast.
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Today I have Chad with me, and he's going to talk to us about marketing.
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Welcome, Chad.
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Hey, thank you for having me on.
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So can you go ahead and tell our audience a little bit about what you do? Yes, so I help businesses kind of scale their marketing and improve their businesses.
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I do that through working with them on a one on one basis typically or working with their leadership or specific team members based on their goals.
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So my job is to help businesses grow and do more, whether it be marketing or admin or systems, it kind of depends on their goals.
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And that's so great.
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Yeah, a lot of our listeners are small business owners.
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So they probably don't have a lot of systems in place and don't really know where to start with marketing.
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So what would be your number one tip of, you know, what to do in marketing? What would their first step be? Yeah, having worked with a lot of entrepreneurs or solopreneurs, I like to call them we find that the number one problem is having getting started in marketing.
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You have a voice, you've got a message, you've got a brand that you've put a lot of hard, hard work into, and you want that brand to come off just right for your audience.
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And perfection is often the enemy of progress.
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And so, while we see that You've got an amazing message, an amazing product, an amazing business, and we know that because you went into business, you get stuck on sharing that with other people.
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And so my number one tip for most businesses is we have to do something.
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Let's, let's put progress first and then perfection.
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We can always improve later down the road, but people want to hear your voice.
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That's why you went into business, so let them hear your voice.
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I love that.
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And that's so true.
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Even personally, I find myself, you know, getting stuck.
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You don't know what to post.
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So you just don't post anything at all.
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And I'm sure a lot of people are in that same category.
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Well, and the funny thing is all you got to do is post something.
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It could be nothing.
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It could be a picture of your dog.
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I mean, people love that stuff.
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I would say it's kind of annoying.
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You know, I do a lot of business posting on LinkedIn, but my dog Dogs are the most impressed upon post I have, like the most liked, the most commented, the most shared, and they're pretty dogs, don't get me wrong, but I'm not marketing for dogs, you know, so it just, people want to see you, they, they're, you are your business, a lot of us, that's where we're starting.
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And if you're not the only person in your business, then you're still part of that business.
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You're still part of that Messaging that you're trying to get out there.
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Okay now I know you mentioned You know finding your voice.
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So how can someone find like their authentic voice? Like what does that mean? And how do they do that? Yeah, that's a great question, and it's something that does change over time.
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So, when you're talking about your voice, you know, kind of like talking, I do recommend take a few moments, whether it be on a Zoom call or just on your phone, and record a couple conversations that you have.
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And you can use a number of tools to kind of figure out what tone what ways people describe your voice.
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But figure out how you speak in the hallmarks of that.
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How do you define that? The second thing is what do you want your voice to be? The beauty of marketing is that we get to choose who we sound like and what message we put out there.
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So what I like to do is when I'm browsing through social media or reading email marketing or doing these different pieces, I find the attributes that these posts and content have that I really like.
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Like and from there.
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I just make a mental note.
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I love how punchy this guy is I like how he was sarcastic yet respectful in the same moment and I say I want to replicate those things And so you can put a document together whether it be Google Docs or Notion or Apple Notes And just kind of start to list those pieces out So the first thing is go do it The second thing is find stuff that you like and the third piece is to make sure that you don't forget it By writing it down.
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And then the last piece is kind of putting it together to make it so that you have a goal with your voice.
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And with that, whenever you create content, you can kind of have a criteria.
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Does this meet this criteria? Is this fun? Is it professional? Is it punchy? Is it to the point? Or do I ramble on and on and on? Those questions allow you to be consistent in your branding and build an authentic voice.
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Okay.
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That's great advice.
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So yeah, definitely.
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I think creating a personal checklist, you know, maybe every time you make content, making sure it meets all of those needs is something that everyone can do.
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You said just a post content, but how can we make that easier? Do you have any tips? Do you suggest scheduling it out or batching content? What do you feel works best? Yeah, so my favorite thing to do is a couple different pieces to the pie and you can put them as steps That's that works really well But one is I like to just kind of write down ideas anytime I have an idea I throw it into a note in a notebook.
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I use notion for my note taking so I have what's called an idea catcher I just throw it right into that idea catcher.
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So it's it's there The second piece is I like to start my content off with videos.
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The world has gone digital So being on zoom calls, doing things like that, it's a lot more natural today.
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I use a tool called loom loom L O M is great for video creation.
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You can share a website, you can share a screen.
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You could just do it, you know, your video only, and I'll record a video.
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I try to keep it under five minutes for a topic.
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And then I'll use one of my favorite tools called Opus clip.
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It's Opus.
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pro, O P U S dot pro, and it'll actually cut up your video, add edits with AI to it, and it'll actually say, Hey, five minute video is now three to five different videos.
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So now you've got these videos that are pieces of that one content.
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This is part of this idea of repurposing content.
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So we get a video, that video turns into five video posts, we also have the transcript from a tool like Loom.
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That transcript is gold.
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We can turn that into a blog with AI.
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We can turn that into ten more social media posts that we make custom graphics for.
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We can use those video clips and use that with those custom social media posts to, to, to Promote that video on YouTube, promote that blog, whatever it is.
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One five minute video is probably about 20 pieces of content and all of them are in your voice because all the content was based on a transcript or a video itself.
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And so By doing that, if you sit down, I do recommend batching there is something about the law of switching, the, the ability to focus and do one thing for a dedicated amount of time that allows you to really get work done.
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But with that batching, with the video, you can really take that and, and run with it.
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The last piece, which A lot of solopreneurs have a hard time with, I had a hard time with it for years, is getting a virtual assistant.
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I, we use a tool called Hootsuite to schedule a lot of our content and I found that it took me as long to create the post as it did to schedule the post.
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That time to do that was just, Exorbitant.
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You had to upload the image and format it and all these different pieces and tag all the people four times.
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And it was just, you know, five to 10 minutes sometimes for these posts.
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And so I hired some help to have me do that.
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You can have an administrative assistant do this, or like I said, hire someone who's virtually maybe even not in the U S who can really help out with that.
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And they're really good at this kind of stuff, and they'll do it faster, and you'll pay a lot less money for it.
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So you can scale your efforts by only doing the work that creates the authentic voice.
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Not doing the work that's administrative, that's frankly probably below your pay grade anyways.
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Yeah, I love that idea, and it's so true.
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You know, most of these people, you know, they Have skills that are not doing social media.
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So, you know, hiring someone, they can do it so much quicker and more efficiently, and you're going to get a better result than if you try to learn a new skill, that's, you know, not what your focus is.
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So I think that's a great point.
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Well, and this is administrative, there's a great site called Upwork, you guys can go to, there's others out there, I've used Upwork and you just look at administrative assistant and find someone who speaks reasonable English, JadGBT is an amazing translator by the way if you need help with that, but hire them for 4 to 7 dollars an hour, that's a really, that's a pretty skilled VA right at that level, and hire them for 4 hours a week, I mean that's enough to get probably two posts a day.
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Scheduled so long as they have the content to schedule and and that's again where it goes back to just create the content One more note of encouragement is everyday conversations are gold for content, too What are the questions your customers ask you? What are the things you talk about the dinner table when sharing about your business? All of those things are Conversation topics, which means they're interesting, which means people will read them or listen to them or or engage with them And so anything you think again have a place to write it down or throw it in a note or something Because creating the content is most important One more note.
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Sorry.
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I know I'm going a little small rant.
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No, that's great You can you can really use content most people I mean if you think about it Feel free to follow me on LinkedIn, I do this occasionally, but about every six months people have forgotten what you posted.
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And probably sooner, probably three months if we're being honest.
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If you think about the social media posts you saw today, and someone reposted that three weeks from now, would you remember? Probably not.
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So you can use a fraction of your highest performing post.
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And reschedule them for three to four weeks from now or six to eight weeks from now.
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And so this way you build a library of this high performing content that you just drop in every couple weeks.
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And now you're not having to recreate the wheel every time you're just planting the same seeds over and over again.
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That's great advice.
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Now, do you have any type of tool that you use to kind of store all that content? Or how do you suggest doing that to repurpose? Yeah, there's two methods to that.
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One, I use Notion, like I said.
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Notion for me is a project based deal.
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So if I've got an event I'm planning or a client I'm working with and I'm creating content for a very specific purpose, I usually build it in there.
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But for me, most of my scheduling is done in ClickUp, which is an amazing task management tool.
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And they have a calendar view, which allows me to actually see the post and when they're scheduled.
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And then I have all of those posts.
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And so on one screen, I'll have click up on the other screen, I'll have you know, my metrics or my analytics on the marketing piece.
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And from there, I'll actually have, The VA put them into Hootsuite through ClickUp.
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ClickUp is the very fast.
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I'm just saying this is what it says This is what the image it has and this is you know What platforms it goes on and it takes me not writing the content takes me less than 30 seconds to do all that that stuff Whereas in Hootsuite it takes me a lot longer and then I can duplicate that post and then move it to a different date.
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And that way I have a library of what I've done, when I did it, and then also I can very easily replicate and reuse.
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Okay, great.
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Now to rewind a little bit, I want to go back to, I know you said, you know, jotting down notes of situations or conversations you've had that you want to share with your audience.
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So I think that's great.
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I just want to maybe Give some examples for people in the RV industry of how they can do that.
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So some of the things that popped up in my mind is, if you have a renter come to you, and you're doing a walkthrough, you can record that content.
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And then that can be repurposed like you said, using Opus Clips to take out some key points that can be used for shorts.
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Or like you had mentioned, if Renters have certain questions.
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So if they're always asking if you offer delivery or, what's included with the rental, you can do a short video and record that.
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What I like to use you haven't mentioned, but BigVU is like a teleprompter software.
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So you can come up with, you know, your idea and a little script, pop that in and then it flows, the conversation where you can just read it.
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And that's a great way to start.
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I think if you're nervous about doing that video, cause I know a lot of people might be afraid to just get on screen and talk about something.
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Yeah, absolutely.
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I, I have heard of BigView.
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It's a really cool platform.,
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a lot more off script.
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So I do a lot of speaking.
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So I use bullet points.
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So it hasn't worked for me.
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But it is a fantastic tool.
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And then Loom also has a, like a speaker's note thing if you want to use that too.
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Oh, okay.
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Great.
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Yeah.
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And I like to do a lot of demos.
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I mean, for me, I do a lot of like, Hey, here's my website and here's what's on it.
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And here's this cool blog post, or here's this cool feature, or have you considered this? So loom, lose that.
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But if you're doing a you video, then you need to use big view because That's going to be a lot more comfortable for you to use.
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So, yeah, I think a lot of people are afraid to jump on videos.
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So I like to just,, give some tips with that.
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And I love how you said about, doing a screen share you can pull up websites of campgrounds in your area, and then talk about that campground and what features it has that you love and mention that you deliver there so that can be all valuable content that you share.
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with your renters, to try to get them to book an RV.
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Well, and I mean, a question for you on this idea of like content, you know, you guys help folks really grow these businesses.
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What is the most effective content that that people running RV businesses can post? What performs, I would say, you know, the best for looking to get new customers or even attracting awareness about their brand? Yeah, I mean, definitely shorts do well.
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So, you know, whether it be on Instagram or Facebook, TikTok, obviously really showing the features or benefits of what you offer.
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So, doing tours of your RV, showing in some great places.
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So if you can get user generated content from your renters, or if you use your vehicles and take trips yourself, just really showing the fun and adventure that they can have if they rent your RV, I think is really valuable and helps kind of draw customers in.
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I think what you just shared is gold right there.
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The trip that you took, that is the ultimate lifestyle pose.
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I mean, you're wrong.
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I'm not a big fan of, you know, keeping up with the Joneses, but at the same time, People want to see where they can go and what they can do.
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And your story, part of your voice is about sharing what you can do and why this is so cool to do it.
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I think that is, is really great.
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The other thing we haven't talked about this time, maybe, maybe on a part two or something, but email marketing, those personal experiences, what you do on them and sharing your voice.
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Email marketing is a really valuable tool if you do it well, but You just gotta learn, again, what your people are reading, what you read, and how to make it valuable.
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Newsletters are valuable because they create awareness about what's going on in your brand, in your story, in your journey.
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But email marketing that builds value, that invites people to participate, and gets them excited to go do something, ideally with you that's the marketing that works.
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And, to tie it all back, that The email is probably four or five social media posts in itself.
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That email is the script for three to five social media shorts that you can use.
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It's probably the feed for two or three blogs that you write.
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You can really have a lot of fun, kind of, I like to call it the marketing circle.
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You know, you've got your, your videos, your blogs, your social media posts, your email marketing, and they just feed each other and create this beautiful synergy of ideation.
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Yeah, and I mean, it's so helpful to, just pick one topic or theme each week.
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And like you said, that can just tie all together with your videos and your newsletter, and it's not you constantly have to think of new ideas.
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What I like to do for us, for me is I pick a monthly theme that is kind of very broad.
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I'm not gonna touch on it every day, but allows me to say, we're gonna focus on marketing through email this month.
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And then I pick a weekly focus, you know, so it's like, how do you write good copy? How do you use ai? And I do post about that topic in that week, but it's all gonna tie back.
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Do a topic per month and then look, I'll, one of my biggest clients I've worked with, we started posting literally twice a week.
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That was where we started.
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We now post twice a day, Monday through Friday.
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But twice a week was a humongous benchmark for us.
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So if you can't post daily, just pick 12 topics and create eight social media posts for those 12 topics.
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And sit down for an hour and a half and write those posts and then schedule them or delegate them.
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But just go get that done because that's going to be more awareness.
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More brand familiarity, more trust for your brand and your voice than you had before.
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Again, progress, not perfection.
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That's great.
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I think we can end it right there.
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Everyone go grab a notebook and, pick your 12 topics and get started.
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Yeah, don't, wait on sharing your voice.
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You started a business because you've got something viable to share.
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So just go share it and then get better as you go.
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So, it's great information that you shared with us today.
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If people want to learn more about you and what you do, where can they find you online? Yeah, best place is my website Chad m wooters.com,
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W-O-O-T-E-R-S you can learn more about my experience, what I do, projects I've consulted on, and send me a contact form if you want someone to hold you accountable to doing something or just help.
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I'm happy to jump on a call and just share whatever I can to help you take your business.
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Business is my hobby and my passion and my occupation.
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So I'd love to help out where I can.
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Great.
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I appreciate that.
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I'll add all of your information in the show notes so people can easily find you.
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And thank you so much for joining us today.
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Awesome.
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Thank you so much, Stacey.
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It was great to talk to you.