Episode Transcript
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Welcome to the RV Rental Secrets Podcast.
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.999I'm your host, Stacey Maxson, and I'm thrilled to guide you through the journey of launching, growing, and managing a profitable RV rental business.
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Welcome to RV rental secrets.
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Today, we have Jonathan with White Beard Strategies with us.
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Welcome, Jonathan.
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Thank you very much.
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I appreciate the opportunity.
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Can you go ahead and tell me a little bit about yourself and what you do? Sure can.
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So as you mentioned, my name is Jonathan, and I run White Beard Strategies.
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We're an agency that helps businesses learn how to leverage AI to basically do 3 key things, save them time, increase their margins or profits, and deliver more value to their clients.
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And we try to do that by teaching them Not how to use every possible tool on the marketplace, but how to use AI prompting, which is basically how to communicate with AI and how to leverage that with their team as well so that they can empower their team and hopefully add a lot of value to the company.
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Yeah.
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I think that's so important.
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I mean, obviously, AI is Fairly new in the business world so it's something that I think is really important to learn about.
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So we definitely need people like you that are out there in the industry.
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Well, thank you.
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I appreciate that.
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Now how did you get started in AI? So I've been in the digital marketing space for well over a decade now.
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And in late 20 23, decided or when Chad GPT came out really saw that as as a just an amazing tool to help us, Again, do those 3 things I mentioned, save time, increase our margins, and deliver more value.
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And so really started digging into it, and I'm passionate about it, love what I do.
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But I Saw that a lot of people were out there trying to sell, you know, the latest tool or the latest list of prompts and all that, and it just seemed really disingenuous to me.
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And I decided I really wanted to teach businesses how to use AI effectively without having to feel like they're pulled in 75 different directions on the latest tool that gets released every day.
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That's so true.
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going through my Facebook feed, I see so many different ads for, all these different tools and courses.
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And, Honestly, I just don't know, what 1 is reputable.
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You know, there's just so many out there.
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It's really difficult to choose.
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So Absolutely.
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Know that there's, you know, someone out there that's kinda guiding us.
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That's the goal.
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That's the goal.
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Absolutely.
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I know you touched on that a little bit, but, I mean, why do you think that AI is so important for small business owners? Well, I I really think it's just a huge new chapter for us, you know, much like the internal combustion engine.
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And I know a lot of people laugh at me and go, get real.
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It's not like that.
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But I do think it is because AI allows us as small business owners in particular to really leverage our time and our expertise.
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I like to tell my audience that AI really isn't going to help you do anything you can't do today, but it will amplify your existing skills tremendously.
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And, unfortunately, it'll also amplify any lack of skills that you may have.
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In other words, I'm not a doctor, and I can't use AI to become a doctor because I don't have any of those medical skills.
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But if I have skills in an area, then I can use it to definitely amplify those skills and, again, save me time, increase margins, and deliver more value to my clients.
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I definitely see that in my own day to day tasks.
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I write a lot of newsletters and, marketing materials.
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And, previously, I would take the time and, take an hour, write the whole thing, and now I can take my ideas that I have and plug it into ChatGPT,, and it helps make my message that much better.
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It definitely It's really great for targeting your audience and understanding, you know, especially, you know, in the RV rentals that we've talked about, giving the opportunity for those owners to really be able to target the people that are most likely to want to rent those RVs that they have and maximize the rental income that they're getting by by appealing to the right audience that wants the right type of equipment that they have.
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Do you have some examples of how RV rental businesses can use these tools to help them? Sure.
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There's a there's a number of things I think that that any business can use, but I think especially are are fitting in the RV rental space.
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1 is is email communication.
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We all have to communicate with our our prospects, our clients, and then follow-up.
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And sometimes those emails, they require a bit of thought because, let's face it, not everybody is is happy when they're they're responding to us, and we need to figure out how do we say that.
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ChatGPT and when I say that, I really mean any of the AI tools, but ChatGPT allows us to take and say, okay.
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Here's what I wanna say.
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Here's how I wanna respond, but I need to say it better.
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I wanna say it more professionally.
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I wanna maybe make it more Understandable.
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And instead of taking 15 or 20 minutes to slave over an email and to debate back and forth and decide what words to use, You can now go in and just say, here in 30 seconds, here's the response I wanna do.
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Now send that to ChatGPT and ask it, please,, improve for readability and comprehension.
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And it's gonna give you back a really well written email that now you can take just a minute or 2 to edit.
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And so now in 5 minutes instead of 20 minutes, you've crafted a really good email.
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And on top of that, we can ask it to to watch out for our best interest.
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So if we wanna you know, maybe we need to to write an email to somebody about something they broke in a rental and that we need to to deal with at it.
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You know, sometimes that gets to be a touchy situation.
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Well, now we can have it do it in a way that, again, generally is gonna appeal to that audience more.
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It's gonna be better received the other area I think it's great in is just marketing and figuring out how do I reach the target audience that I want.
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In your background right now, I see you've got a a VW bus with a pop up on top.
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And there's that's obviously going to appeal to a different audience than maybe somebody that wants to rent a fifth wheeler or run a class a motorhome.
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And so as a result of that, based upon the equipment I'm renting, I can explain that to chat GPT, and it will help me identify the needs and the the pain points that my audience is trying to solve so that I can do a better job of of promoting what I have available to rent to those individual users.
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And when we do that, obviously, we're gonna end up with happier customers long term because that That means the equipment they rent is gonna fit in with what their needs were and their desires were, and that's gonna lead to better reviews.
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It's gonna lead to more repeat rentals and ultimately gonna allow us to, again, expand and grow our business by doing that.
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1 more that I'll throw in real quickly is, when we're renting out our EVs, a lot of times we wanna provide, like, checklists or or guides on how to handle this.
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You know? Again, we're looking at that 1 behind you.
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How do I put up the pop up safely, and how do I use it? Well, with ChatGPT, we can literally say, you know, I need to teach people how to how to turn on the air conditioning in my RV, and here's the simple steps.
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And then have it take that little outline and turn it into a well written I that you can provide with your RV and say, here's how the AC system works or here's how the sewage system works or whatever that you wanna be Providing that on and you can provide much better documentation to your renters, which, again, leads to a better experience for them.
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I love that idea.
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And I think Even if a renter were to call you and ask for instructions on how to use something Because we have so many different rental units in our fleet, it can be difficult to know all that off the top of your head.
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So like you said, you could easily Plug it into ChatGPT.
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They can give you instructions, and then you basically just copy and paste that to your Exactly.
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Yeah.
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I mean, imagine having the ability to maybe text them a link to a Google document that had that PDF already done that they can just look at right on their phone with step by step and Even including pictures because you can upload pictures to chat g p t and say put the pictures in the right spot and, you know, it'll go ahead and match that together.
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You can take something from the RV manufacturer and have it rewritten to reflect, you know, your individual tone and style.
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So lots of things that I think you can use Chat GPT to do there.
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Yeah.
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And it's definitely a time saver.
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And, I mean, most of the RV rental business owners are, you know, our husband and within white teams.
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So anytime, you know, we can save time, it's gonna be beneficial for us.
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Absolutely.
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Now I know you mentioned some giving chat g p t guidance.
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Do you have any advice for, prompts of what we should be telling them.
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I know I've seen in the past tell ChatGPT to act as a marketer or various prompts prior to asking your question.
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So can you touch base on that a little bit? Sure.
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I'd be happy to.
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I'm I'm a big believer that, Again, we've all seen the lists out there that, you know, buy my buy my 97 prompts that you need to have if you're, you know, in the RV rental business.
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And Oh, great.
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I wanna buy that.
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The problem is most of those prompts aren't gonna do you any good, and they're not gonna fit your specific situation.
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So you're basically throwing that money away.
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What I encourage people to do is to learn a basic prompting structure, and I'll share that with you right now, that they can use really to answer any questions they want.
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And it begins with just what you said, Stacy.
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It's tell ChatGPT the context in which you want it to act.
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So I want it to act as a digital marketer.
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I want you to act as a web page developer.
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I want you to act as an, you know, an owner who's renting out their RV.
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You can do that very specifically.
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And that's important because chat GPD has this vast amount of information.
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And if we don't target it down a little bit, it's not gonna really know where to start.
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It'd be like going to 1 of your team members at work and going, you know write me a blog post about renting in an RV without saying who your audience is, what type of equipment you've got, anything like that.
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It it's just not gonna work well.
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So we start by who do we want you to act in? What persona do we want you to take on? Then we wanna ask you the simple question is, here's the problem I have that I want you to help me solve.
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That could be writing a a standard operating procedure on how to use the AC unit.
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It could be how to unlock the door because it's a temperamental door.
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I mean, it could be anything like that.
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And then The third part, which I think is 1 of the most important that most people forget, it Chanchi b t needs context in order to give us the best possible response.
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So I end all of those prompts with ask me any clarifying questions you need in order to give me the best possible response.
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So if I follow those 3 trends, how do I want you to act? What do I want you to do for me? And then ask me any clarifying questions you can give me the best response.
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I can use that prompt formula anywhere to really provide me with amazing stuff.
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And the great news is ChatGPT will do a a wonderful job of asking you this clarifying question.
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So if I've forgotten maybe to put my model number of my RV in or I mentioned something that's important, It'll come back and say, okay.
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Great.
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You've got this Jayco, motor home.
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But is it this model or this model? Or can you tell me what model number it is that I can reference it.
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Or maybe you're talking about the generator, and it's it's gonna ask you questions at that point in time that you can say to clarify in so it's giving you the right information for your specific application.
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I think that's gold right there.
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Just the, ask Clarifying questions.
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That's something that I don't currently do, but I'm definitely gonna start trying now.
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It it will really improve the quality of the responses that you get.
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Mhmm.
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Yeah.
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That's a great idea.
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Now what AI tools do you think are the most beneficial for small business donors.
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I know we've mentioned ChatGPT.
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There's so many others out there.
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You know Mhmm.
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Do you have other go tos that you use? Excellent question.
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And and and, again, much like list of prompts, we all see these new AI tools that are coming out every single day.
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I get pitched on them all the time.
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My recommendation to any business owner or anybody starting with AI is to start with ChatGPT.
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And, yes, I'm gonna recommend you spend the 20 dollars a month and get the subscription because it gives you so many capabilities.
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Just with chat g p t, I can have it basically handle any of my text needs that I need, whether it's writing SOPs, whether it's writing guides, On my social media, I wanna have a compelling image.
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I can use it to go ahead and create those images for me.
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It has a voice feature, which allows me to talk to it.
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So if I'd rather not type, I can literally talk to it, and it'll talk back to me in not in a bad way, by the way, but it'll communicate with you.
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And then that's That's a great thing to do.
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It also has what's called CHAD GPT Vision, which means I can literally imagine going to your RV and and snapping a picture of 1 of the guides that's on the inside of the door panel that nobody can ever read.
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You take that picture and upload that to ChatGPT and have it turn it into a PDF that you can now put on the table in the RV instead of having to tell them, well, go bend over and look at this on the door.
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There's a guide there that tells you how to do that.
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And, of course, nobody can see it, and it's never when the it's well lit, so they can't read it.
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Literally, you can take a picture of it.
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ChatGPT will pull all the text and the images off that and put it in a PDF for you.
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So that 1 tool can do so much.
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Now I also do use Claude, which is a competitor to that, and I use From images, I use a a tool called Midjourney that creates really amazing images.
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But for if you're getting started and you're in the RV business, I would start right now Just with ChatGPT, 1 big caveat.
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If anybody wherever you go, there are a lot of companies trying to sell versions of ChatGPT that are different prices.
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If it's not 20 dollars a month and you're not on open a I dot com, you're not buying the right software.
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And all those softwares do, by the way, is they use the same interface or the same engine, but they put lipstick on it and create a new interface.
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Some of them are very sneaky.
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They try to look just like Chad GPT.
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So just go to open a I dot com and buy your subscription there.
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It's 20 dollars a month.
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I would give that I would give up Netflix and lots of other things long before I give up my chat GPT subscription.
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Yeah.
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That's great advice.
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I know people, don't wanna spend money on another tool.
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They already paid so many subscriptions.
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But The time that it's gonna save you, it's well worth it.
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Yeah.
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The the the call that you can avoid it at 9 o'clock at night when somebody's in your RV and they're struggling to figure out how to put that pop up on or how to turn the heat on or whatever the case is, That if nothing else, you can text them back and go, here's a guide.
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Here's all the instructions.
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And that ChatGPT can help you craft all of those in a very simple and effective way.
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You don't have to do all the research.
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You don't have to dig through lots and lots of stuff, but you can then provide that to people.
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We know even if we give it to them in paper, they're never gonna look at it before they call us.
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So now we have that ability to text it to them, to email it to them, to whatever, and not have to spend an hour on the phone while they're trying to figure out in the dark how it is that they turn the generator on.
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Yeah.
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Exactly.
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And, I mean, basically, it's like a personal assistant, and where else are you gonna find 1 for 20 dollars a month? It's just not gonna happen.
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100 percent.
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100 percent.
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Now what trends should we be looking out for in the AI world? Well, AI is changing incredibly rapidly right now.
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Literally, just yesterday, Google totally changed the their their AI deliverable.
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They used to call it barred.
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As of yesterday, it's it's no longer called Bard.
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And then they've got brand new services now called Gemini that are out.
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And that's happening almost on a daily basis with these tools.
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There's so many updates coming out.
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JADGPT just released all new models or new new information earlier this week.
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So that happens all the time.
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Just My advice related to that is especially as it comes to, like, courses and stuff, a lot of people go, what courses should I buy? Every course that's out there that I'm aware of was written least a week ago, if not 2 weeks ago or 2 months ago or even a year ago.
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Those courses in general, and there are some exceptions when they give you updates, But very, very few do.
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Don't spend your money on things that were written in AI even 2 months ago because so much has changed.
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It's no longer relevant, And you need to just expect that it's gonna be a wild ride.
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It's gonna be a lot of fun.
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We're gonna have the ability to do so much more over time, But just get started and start learning how to use it for your business now, and then it'll come naturally.
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It'll become very easy to use as those changes become more available.
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That's great advice.
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Now where can people connect with you online? I know you have a Free Facebook group for AI.
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Tell us a little bit about that.
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Yeah.
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So if they wanna connect with me, probably the easiest Does it either go to my business website, which is white beard strategies dot com, or just my personal website, jonathan mass dot com? I've got tons of free resources out there we can help out with.
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And then I do run 1 of the fastest growing and and largest AI prompting groups out there for business owners.
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It's called AI chat GPT prompts for entrepreneurs.
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If you go to my either my web sites.
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There's links there to join that.
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It is absolutely free.
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It is a private group, and it won't let anybody in, but we gotta keep all the spammers out.
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And our big thing is we don't allow any selling, and I think that's why the group's been growing so rapidly is it you're not gonna be pitched prompts in there.
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You're not gonna be pitched tons of courses.
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It's we're sharing actionable stuff.
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You know, today happens to be a day we're talking about videos and and how important it might be to do, like, a walk through video for your RV.
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But maybe and you want a script to help you do that on your phone.
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Today, we're sharing a series of 5 different steps that you can go through with prompts on exactly how you can do that, and it will help you.
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And we do that type of thing almost every day where we're sharing tips on that.
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So if you wanna learn prompting, it's a great way to do it.
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It's entirely free.
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No obligation.
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Just join us and have some fun.
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That's so great.
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I know I'm in there now, and there is so much information in there.
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Like, you definitely gotta set aside some time to really go through it all.
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Yeah.
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And the great thing is you can ask questions.
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You know, we've got as of this morning, we've got let me see here.
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50 over 54000 people in the group, and it's growing by almost a thousand people a day at the moment.
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So there's lots of people in there to answer questions.
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You can ask anything, and everybody's had the questions.
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So it's just a great place to learn and ask those questions.
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That's awesome.
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Well, thank you so much for joining me today.
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I've learned a lot already, and can't wait to dig more into the AI world.
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Well, thank you for having me.
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And if you have anybody has any questions, don't hesitate to reach out.
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I'd love to be a resource.