Beyond Star Ratings: What Impacts Patient Satisfaction Scores (HCAHPS)

In this episode, Charles Breznicky, Senior Clinical Consulting Manager, J'non Griffin, Principal, SVP, Coding, and John Rabbia, Director, Operations Consulting discuss claims-based, OASIS-based, and survey-based measures, all of which contribute to the total performance score. Learn what determinants contribute to the final score and how your home health or hospice agency can get ahead of any quality issues. Join these experts for “Beyond Star Ratings: What Impacts Patient Satisfaction Scores (HCAHPS).” 

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J'non Griffin, RN MHA, HCS-D, HCS-H, HCS-C, COS-C  Principal, SVP, Coding   

J’non Griffin is a registered nurse with 30+ years of clinical and leadership experience as a field nurse, agency director, regional director, executive, and consultant for home health and hospice agencies. She is an accredited ACHC and CHAP consultant and an AHIMA-approved ICD-10-CM trainer/ambassador with certifications in home care coding (HCS-D), OASIS competency (COS-C), hospice coding (HCS-H) and home care compliance (HCS-C). A frequent national speaker, she is a collaborator for Decision Health’s The Diagnosis Coding Pro, has published several manuals, and assisted with online coding/OASIS instruction modules. J’non earned a master’s degree in health care administration in 2005.

Charles M. Breznicky Jr, RN, MSN, MBA, HCS-D Senior Clinical Consulting Manager

Charles M. Breznicky Jr is Senior Clinical Consulting Manager at SimiTree, specializing in enhancing Quality, Clinical, and Operational processes within Home Health Agencies. With a Master of Science in Nursing (MSN) and a Master of Business Administration (MBA) from La Salle University, he brings a unique blend of clinical expertise and strategic business acumen to drive positive transformations in the home health and hospice industry.

John Rabbia, PT, DPT, MBA, MS, COS-C  Director, Operations Consulting

John Rabbia is a dynamic and patient-focused Home Healthcare Executive known for his exceptional leadership in driving comprehensive quality and performance improvements while ensuring the highest standard of care. With a proven track record of skillful change management, operational acumen, and a talent for building high-performing teams, he consistently enhances productivity, efficiency, and employee engagement. Armed with a range of educational qualifications, including an MBA in Healthcare Management, advanced study certificates, and industry certifications, John combines his expertise with strong communication skills to foster organizational growth, compliance, and outstanding outcomes for patients in the home healthcare sector.