David Liddle, CEO of the TCM Group, talks to your host, Andy Goram and shares his expertise on creating a culture of fairness and authenticity within organisations. Andy talks to David about his background in mediation and restorative justice and how that led him to recognise the importance of dialogue, empathy, and engagement in effectively resolving conflicts and building sustainably enabling workplace cultures.
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Key Takeaways- The power of purpose and culture.
- What makes an effective conflict management strategy.
- Why traditional conflict management systems fail, and how to change them.
- The power of a culture built on fairness and authenticity.
- The transformation of HR leadership.
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Key MomentsThe key moments in this episode are: 00:00:10 - Introduction to the episode 00:03:11 - David's Background and Purpose 00:12:17 - Award-winning Project with Burberry 00:14:54 - Organisational Response to Pressure and Challenges 00:15:28 - The Importance of Compassion in Management 00:16:12 - Impact of Inaction on Individuals 00:19:10 - Compassion as the Currency of Successful Organisations 00:22:44 - Changing Attitudes and Policies 00:27:45 - Implementing Consistency and Objectivity 00:30:03 - The Powerhouse Resolution Centre 00:32:51 - Shifting Organisational Value 00:36:23 - Transformational Culture Through Alignment 00:41:20 - Transitioning to a Restorative Approach 00:44:23 - Creating Culture Hubs 00:44:36 - The Importance of Dialogue 00:45:54 - Sticky Notes of Wisdom 00:47:58 - Podcast close
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Join The Conversation Find Andy Goram on LinkedIn here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow David Liddle on LinkedIn here Visit the TCM website here Follow David Liddle on X here Find out about Total Quality Management here Find out about the Kaizen Principles here Watch David Ulrich on Paradox Navigation here Follow Claire Salter from Burberry on LinkedIn here Find out about the Burberry Hub here Read Baroness Casey's review of The Metropolitan Police here Find David's book Transformational Culture here Find David's book Managing Conflict here Find the People & Culture Association here ----more---- Full Episode TranscriptGet the full transcript of the episode here
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