April 27, 2023 • 32 mins
Over 50 million people at US companies quit their job in 2022, known as the ‘Great Resignation’ or ‘Great Reshuffling’, causing high strain and risk for Ops teams in banking, insurance and healthcare. So, what can Ops managers do now as this trend is predicted to continue during 2023.
In this episode of AO on Air, our host Michael Cupps is joined by Mark Alpern, President & Co-Founder at Cinareo and Santosh Joy, EVP Head of Operations at ActiveOps, to explore all the factors driving employees to seek employment elsewhere. And what you can do to reduce attrition in the front and back office to save costs.
Watch to learn how to use data to identify early signs of disengagement, proactively prepare for attrition, and create a working environment where Ops teams want to stay... instead of leave.
Learn more on how to retain your team & make them feel special in our blog: https://activeops.com/blog/blog-post-help-your-high-performers-feel-the-love
Meet our guests
Mark Alpern, President & Co-Founder at Cinareo
Mark has been a management consultant & contact center executive for 20 years, helping front and back-office teams lead transformation projects and solve challenges like high staff attrition.
If you would like to get in touch with Mark, please connect on LinkedIn or call (647) 283-7373.
Santosh Joy, EVP Head of Operations at ActiveOps
Santosh joined ActiveOps over 14 years ago, leading the delivery and customer success teams within North America.
If you would like to get in touch with Santosh, please connect on LinkedIn or email santosh.joy@activeops.com.
In this episode of AO on Air, our host Michael Cupps is joined by Mark Alpern, President & Co-Founder at Cinareo and Santosh Joy, EVP Head of Operations at ActiveOps, to explore all the factors driving employees to seek employment elsewhere. And what you can do to reduce attrition in the front and back office to save costs.
Watch to learn how to use data to identify early signs of disengagement, proactively prepare for attrition, and create a working environment where Ops teams want to stay... instead of leave.
Learn more on how to retain your team & make them feel special in our blog: https://activeops.com/blog/blog-post-help-your-high-performers-feel-the-love
Meet our guests
Mark Alpern, President & Co-Founder at Cinareo
Mark has been a management consultant & contact center executive for 20 years, helping front and back-office teams lead transformation projects and solve challenges like high staff attrition.
If you would like to get in touch with Mark, please connect on LinkedIn or call (647) 283-7373.
Santosh Joy, EVP Head of Operations at ActiveOps
Santosh joined ActiveOps over 14 years ago, leading the delivery and customer success teams within North America.
If you would like to get in touch with Santosh, please connect on LinkedIn or email santosh.joy@activeops.com.
Mark as Played
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