Ep 40: Scaling control rooms for large events - How an as-a-Service approach can help

In this episode, we focus on the need to scale control rooms for large events and how an as-a-Service approach can facilitate this.

We are joined by Karl Price and Bernat Elias from Frequentis. Karl is the public safety CAD manager at Frequentis, with more than 28 years experience in the emergency services sector. Bernat is the LifeX as-a-Service business manager and has over 15 years experience in the IT industry. Combined, Karl and Bernat share their thoughts on why control rooms must be able to be scaled easily.

Some key points I took away from our fascinating conversation:

• The scaling up of emergency services includes not only onsite responses but also managing overflow calls from remote locations.
• The shift to as-a-Service models enables organisations to scale up and roll back operations smoothly in the event of unplanned scenarios.
• The transition to as-a-Service and cloud-based operations requires a change in mindset from traditional in-house control room setups. This includes changes at all levels of an organisation!
• The change in mindset should involve a shift in technical, legal, and financial perspectives. On the technical side, service providers take over system maintenance and security. Legally, the terms and conditions of the contract change due to the shift in responsibilities. Financially, the budgeting model switches from a capital expenditure (CAPEX) model to an operational expenditure (OPEX) model.
• Cloud solutions offer flexibility and can accomodate workers in multiple locations, making it easier for emergency services personnel to do their jobs from anywhere.

You can find out more about the Frequentis public safety portfolio here:
https://www.frequentis.com/en/public-safety

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