July 21, 2022 • 11 mins
Today I’m talking about 5 examples of proactive support you can follow and I wanted to talk through some of the things of modern support and how it has shifted in recent years. In order to keep customers happy and loyal, companies should think about proactive customer support in order to stay ahead of the needs of customers so that they don’t even have a chance to be dissatisfied. Reactive support deals with people who are already angry or dissatisfied, and it can often be hard to get them back to being a loyal customer/raving fan. Proactive support will nip that issue in the bud and keep them on the right track.
Proactive vs reactive support 1:36
CSAT 4:26
FAQs 5:38
Anticipating resources 7:58
Support statements 9:58
“Customer support is no longer a nice-to-have feature. It is this piece of any business and oftentimes there’s a direct correlation between the success and excellent customer support. Customer expectations are always heightened these days. The faster, more conveniently brands can resolve customer issues, the more satisfied customers are with their experience.” 1:41
Proactive vs reactive support 1:36
CSAT 4:26
FAQs 5:38
Anticipating resources 7:58
Support statements 9:58
“Customer support is no longer a nice-to-have feature. It is this piece of any business and oftentimes there’s a direct correlation between the success and excellent customer support. Customer expectations are always heightened these days. The faster, more conveniently brands can resolve customer issues, the more satisfied customers are with their experience.” 1:41
Mark as Played
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations.
Death, Sex & Money
Anna Sale explores the big questions and hard choices that are often left out of polite conversation.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.