The Hotel Experience with Kim Goodwin - Uncomfortably resting

Kim Goodwin joins Geoff to explore Hotel UX beyond the websites and into the design of rooms, amenities, check-in and out experiences, life hacks, and more.

Highlights include:

💡 Why are interruptions, discrimination, and creepiness key experience issues to avoid?
💡 Why is it important for marketing and website teams to set the right customer expectations early?
💡 How can team diversity improve the customers' experience?
💡 Why is designing for the staff experience equally important?
💡 How does a brand create superfans?

Originally recorded on 14 July 2021.

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Who is Kim Goodwini?

Kim has been a user researcher and designer for over 25 years along with 20 years of teaching design and leadership skills. She's also the author of the best-selling book, "Designing for the Digital Age", with another possibly on the way!

Find out more about Kim here:

Twitter: https://twitter.com/kimgoodwin
LinkedIn: https://www.linkedin.com/in/kimgoodwin/

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To see examples of what was discussed in this episode and share your own everyday experiences, find us on:

Instagram: https://www.instagram.com/everydayexppod/
Twitter: https://twitter.com/EverydayExpPod
LinkedIn: https://www.linkedin.com/company/73437449/
Facebook: https://www.facebook.com/EverydayExpPod

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Hosted by Geoff Wilson:

LinkedIn: https://www.linkedin.com/in/wilsongeoffw/
Website: https://www.geoffwilsonhcd.com/
Twitter: https://twitter.com/geoffwilsonHCD

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Intro and Outro tracks:
Music by 8er41 from Pixabay (https://pixabay.com/music/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=1224
Small Group Walla by Corsica S on freemusicarchive.org (https://freemusicarchive.org/music/Corsica_S#contact-artist)