Experience Leadership - The Small Business Podcast
Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.
Episodes
Are you constantly caught in the cycle of solving every problem for your team? Do you feel like your days are hijacked by endless questions, leaving you no time to focus on what truly matters? You're not alone. The "Time Bandit" problem is a silent productivity killer in many organizations, leading to a vicious cycle of dependency and inefficiency...
Are you spinning your wheels in your business, feeling like no matter how hard you work, you're not moving closer to your goals? It's a common yet frustrating reality for many business leaders, rooted in a critical issue: the absence of a clear, strategic vision and plan.
In this episode of Experience Leadership, we dive into the transformative world of strateg...
Talk to anyone, and they will tell you that a plateau in business is normal. You pour your time and energy to face the daunting challenge of growth amidst fierce competition and ever-changing market dynamics, only to see the same results.
In this episode, Hall of Fame speaker and Business Growth STrategist, Jeff Blackman, reveals the secret weapon that has propelled the tough...
Lots of businesses have great things to sell, but they still have a hard time turning people who see their stuff into loyal fans. The secret? It’s all about making a real, emotional connection.
In this episode, Customer and Employee Strategist, Marc Haine is joined by Business Growth Strategist Carmen Reed-Gilkison. They will be discussing: Th...
Businesses struggle to make their mark and stand out in their marketplace. Add to that, if the leader's personal brand is out of sync with the corporate brand, all hell breaks loose.
In this episode, Marc is joined by the CEO Whisperer, Robert Hargrove. We will shine a spotlight on the importance of defining a personal business Brand and how being in sync with one's c...
Growing a business often means bringing on staff. Scaling a business means adopting new strategies to amplify our best services.
Team building strategies, from recruiting & hiring to onboarding & training, can feel like a massive distraction to the small business owner, but without a systematized process and keen focus on people, it’s difficult to...
In today's fast-paced, relationship-focused work environment, the traditional methods of assessing team performance are becoming obsolete and can be costly to your business.
🛎 In this episode, we dive deep into the transition from annual performance evaluations to continuous coaching and mentoring. Discover how this shift not only enhances employee...
As an industry consultant, Marc gets the privilege of visiting business operators with their grand mission statement posted to the wall. As much as the mission/vision are posted on the wall, they have yet to nail their values into their culture.
🛎 In this episode, Marc is joined by The Restaurant Rockstar, Roger Beaudoin. They...
Feeling stuck in a repetitive leadership loop, unsure how to break free and elevate your game? You're not alone.
🛎 In this episode, we're joined by Dre Baldwin, the mastermind behind the 'Work On Your Game' philosophy.
We'll dive into strategies to conquer challenges, redefine professionalism, and amplify your potential in both your career ...
It's frustrating to have a team of people who can't think outside the box, won't take initiative, and complains anytime their routine is disrupted. It affects team dynamics, morale, and cooperation.
🛎 In this episode, your host, Customer and Employee Experience Strategist, Marc Haine, uncovers the hidden dangers of this stagnat...
Business owners and franchisees often struggle to manage hourly workers effectively. Hourly workers often have different motivations, commitments, and perspectives compared to salaried employees. Hourly positions, especially in industries like retail and hospitality, typically experience high turnover rates. Managing schedules for hourly workers can be complex du...
As businesses, we often focus on the tangible and the measurable. We understand metrics like labour turnover, employee productivity, among others. But metrics such as these are systems to deeper challenges.
🛎 In this episode, Marc sits down with Dr. Shahana Alibhai, a renowned family physician and mental health advocate. We're tackling a silen...
In an era where Artificial Intelligence (AI) is rapidly evolving, the traditional landscape of marketing is undergoing a seismic shift. The reliance on conventional content-driven methods is fading, as AI reshapes how businesses engage with customers and prospects. The emerging challenge for marketers and business operators is to adapt to a new reality where AI influ...
Small businesses and startups often juggle tight budgets and limited manpower. The crux of the problem lies in how to automate operations to cut costs without compromising quality or customer experience.
🛎 In this episode, we uncover the truth behind operational excellence and reveal what it really takes to streamline your business operations without cutting corners.
About...Despite advancements in technology, individuals with disabilities and the aging population often find themselves marginalized or even ignored in the workforce, leading to a true gap in inclusivity and diversity.
🛎 In this episode of Marc Haine Live, we delve into this critical issue with Denis Boudreau, one of Canada's leading experts in disability inclusion.
We'll ex...
In a world where digital interactions are rapidly overshadowing traditional face-to-face exchanges, how do businesses evolve to meet the new standards of customer service?
🛎 In this episode, host and customer and employee experience strategist uncovers his CUSTOMER Framework with some advanced strategies for creating the next leve...
Have you ever wondered why, despite a flawless business strategy and a competent team, something still feels amiss? Perhaps you've noticed a lack of depth in team engagement, a missing spark in productivity, or an undercurrent of disconnection.
🛎 In this episode, we're joined by Carolyn Stern, a celebrated EI expert, to dissect how the lack of emotional awareness and understanding ...
As business operators, we often get stuck in the mire of daily crises, to-do lists, and customer and employee demands.
Week after week, month after month, and even year after year, we are so busy working IN our business that we don't take time to work ON our business. And it's the people who are affected.
🛎 In this episode, the Culture Re-...
In today's rapidly evolving business landscape, companies are grappling with a costly and pervasive issue: excessive employee turnover. With changing workforce dynamics, traditional retention strategies are falling short, leading to financial strains, diminished team morale, and stunted organizational growth.
🛎 In this episode, we dive deep with retention ex...
There is a lack of engagement and motivation at work. This lack of engagement and motivation directly ties to low retention, low productivity, and high turnover costs.
🛎 In this episode, the Founder of Energetic Impact, Rebecca Ahmed, pulls back the curtains on what it takes to energize our people.
About RebeccaRebecca Ahmed is an award-winning speaker, business con...
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